Cold in the room. The elevator closes the doors too quickly. You cannot go directly with elevator to the room floor from parking garage (-3).

Stayed in November 2024

No kettle in room , I can’t boil water and can’t enjoy hot drinks in my room especially in wintertime.

Clean and cosy and the staff in restaurant are hardworking but the attitude towards guests were impolite.

Stayed in November 2024

It runs a minimalistic concept. The bathroom is open to the room, thankfully the toilet is separate and has a door. There is no wardrobe (4 hangers behind a mirror, open on the sides) or sideboard or bedside table, no proper table or chair in the good sized room. No phone to reach reception or ask for services - guests have to go to reception in person if they need something. As explanation I was told that they run a low budget hotel, though the price is not very low compared to hotels in the vicinity. The room was overheated during of our stay in October and the temperature cannot be properly regulated except opening the window letting in fresh air and street noise. Hotel specialises on offering rooms with 2 beds and 2 bunkbeds for youngsters therefore many children, quite a bit of noise and mayhem at breakfast if you go early.

Modern, good location. Metro just at the door. Big parking, but complicated to find and costs €25 per night. Good breakfast, many fast elevators. Nice design. Comfortable beds, nice sheets and towels, good shower. There is a kind of self service restaurant/bar at night, simple food but better than nothing.

Stayed in October 2024

Room service doesn't clean room well

Stayed in October 2024

Room service doesn't clean room well

Stayed in October 2024

Too crowded , they don’t have enough capacity for people during breakfast specially during weekends, very poor breakfast

Stayed in October 2024

3 days without out internet. When we ask some staff members the answer was “ why we need internet we are on holiday “( that was of course true, but we were also working)

Metro station is very close to hotel And, staff at breakfast is more than great

Stayed in October 2024

Breakfast were without vegetables and fruits at all, but again it’s okay if you stay here for 1 or 2 nights

The hotel is quite nice. Great location, very close to Schönbrunn Palace. The room’s furnishings was quite unusual, though not so bad. Feeling like you’re going somewhere by train. The receptionists were helpful. We didn’t like the breakfasts very much, there were without vegetables and fruits at all, though also quite proper. Overall impression: the hotel is not bad, though it has some drawbacks with which you could reconcile if you live here not for long, just for 1-2 nights.

Stayed in August 2024

we stayed with our three-month-old baby for two nights. The first night was very cold, I informed the reception, they told me how to turn on the heater, but it didn't work in the room. After that we told to the reception staff that we would like to change rooms because it is not so good to put a baby to sleep in a room with 10 degrees... No help, apologies, intention for solving the problem from the staff there. Finally the staff managed to change rooms for the third time. The lady told us that she could not bring the baby crib to the new room because she was spending the night alone, but I was already so disappointed at that point that I could not be bothered. I have been traveling with my family for almost 10 years, but we have never had such a bad experience. We will def. not choose H2 Hotel again.

The location, parking was good.

Stayed in September 2024

Staff reception was rude, arrogant and not willing to cooperate. I was there also in July for 5 nights and the other person at the reception was exactly the opposite in manners!

Breakfast pastries were not sufficient in variety and nor choice of bread. Reception staff was rude and never gave me a proper invoice- just a pre-invoice, claiming that the final invoice should be issued to me from booking.com. I wrote via booking.com about this and still waiting for a copy on my invoice.

Stayed in July 2024

Reception on 2nd floor Difficult to find at first as the entrance is not obvious and instructions are unclear. A little automated but fine for our needs

Staff helpful but not easy to obtain extras form bar out of hours Meanwhile facilities are all normal and as expected location good right next to metro

Stayed in August 2024

There is no cattle and no table. No safe

the location is good. The room is clean.

Stayed in September 2024

Facilities within the room were lacking in some respect.

Location

Stayed in September 2024

Personnel. Receptionist. Disgusting providence of the manager when paying for the room. Most likely he has problems with the English language. He could not find part of our payment in his system and wanted to resubmit the payment. Although we showed that the payment was successful in our banking application. He started to get indignant and behave in a boorish manner. Although his system is not our problem.

Location. Parking. Breakfast

Stayed in September 2024

Bring your own iron if you don't want to walk around in wrinkled clothes :( We were unable to get an iron during our 4-days stay at this hotel and plus the hotel does not provide laundry/ironing services. I was visiting the reception twice a day to get an iron and each time I got sad "sorry, we don't have it now" from the staff. The hotel did not bother to provide an alternative during our 4 days, such as paid ironing services or purchasing additional equipment on its balance.

Bring your own iron if you don't want to walk around in wrinkled clothes :( We were unable to get an iron during our 4-days stay at this hotel and plus the hotel does not provide laundry/ironing services. I was visiting the reception twice a day to get an iron and each time I got sad "sorry, we don't have it now" from the staff. The hotel did not bother to provide an alternative during our 4 days, such as paid ironing services or purchasing additional equipment on its balance.

Stayed in August 2024

The aircon in our first room didnt work, having spoke to reception the following day, (after a horribly hot night) was surprised to be told by them that the hotel ‘doesn’t really have aircon’.. there is a system of moving the temperature + or - 3 degrees but suffice to say having moved rooms although better than the first room it still wasnt great. There is no phone in the room, which i have never had before, nor is there a fridge or a kettle with tea coffee facilities either, the hotel was clean, staff were pleasant, its not a bad hotel, but if i visit vienna again it will be to a different hotel!

The best feature is that the hotel it is literally yards away from the underground station, (meidling haupstrasse), however despite looking around the area there were hardly any bars and only a few restaurants. It is very easy to get around Vienna from here.. get an underground ticket, a 7 day ticket for all underground trams and buses costs about 19 euros, great value and cheaper than London.. please note that although there are no barriers and the scheme works on an honesty system, we were checked twice in a five day visit , dont be tempted to try and use it without buying a ticket, it is 105 euro fine! Breakfast was ok and coffee was good

Stayed in August 2024

Breakfast with a small selection of sweet

Room, position

Stayed in August 2024

No kettle to heat water if needbe. The aircon is just an air blower which struggles to work in hot conditions.

Breakfast was good. The rooms were clean. The staff were friendly and efficient. The location was adjacent to the tube station making traveling easy

Stayed in August 2024

When you arrive with the car there is no place to park your car for few minutes, to take your stuff to the hotel. Hotel is in the buildings second floor. Breakfast was very poor, only one dish, place for breakfast very crowded. A/C is working badly, no fresh air in the room. Elevators has no air…

Near subway

Stayed in August 2024

The air condition was working and it was not fixed inspite our complain. Even the blinds were not working . Pathetic

Breakfast

Stayed in August 2024

The rooms look nice but are not that well equipped. There was barely closet space and the shower was very weak.

A well designed hotel with a nice breakfast. Tje location is great, next to schönbrun and the subway. A few nice restaurants nearby. Staff was friendly. It was very hot during the summer, but the AC kept us cool.

Stayed in August 2024

Unpleasant rude service at the reception. The offer included breakfast, they confirmed by email and during check-in that it would be there, in the morning it turned out that they had not prepared it and since then there has been no response to email. I definitely do not recommend.

Stayed in August 2024

It was a terrible experience staying in the hotel overall. The air conditioner in the room wasn't working and the room was very hot. I had to go to reception at 3am asking them to fix it. Thankfully the room was changed and air conditioner was working fine at that room. But at sun rise the room was full of sunlight, we discovered that room had no curtains, and the window blinds were not working as well. (through the electronic controller). I again went to reception and complained, I was told that it can't be fixed but they are happy to change room again. My family rejected it, considering we already unpacked/packed/unpacked and also they were apprehensive the new room would have some other new problem. The location, staff, breakfast, cleaniless doesn't matter if you can't get a comfortable sleep in a cool, dark room after a tirning day.

The location was right at subway station, and a decent Turkish restaurtant at 2 minutes walk serving Halal food, which we were looking for. The breakfast was good, not exceptional.

Stayed in July 2024

Too expensive hotel because there are no amenities.

Breakfast was good. It's more for fast trip. Near of metro. Food store bottom of hotel.

Stayed in June 2024

Got Corner room after closing curtains still there is light inside room, AC is not working properly adjusted AC as per the Instructions given but still not cooling the room

Hotel Location is good

Stayed in June 2024