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Reviews of Am Neutor Hotel Salzburg Zentrum

Neutorstraße 8, Riedenburg, 5020 Salzburg, Austria

#131 of 134 hotels in Salzburg

Guests' Choice

Review score

Based on 424 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    6.8

  • Location

    9.1

  • Facilities

    6.4

  • Staff

    7.8

  • Value for money

    6.8

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 14 July 2025

    7.0
    Nice for short stay.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    No air-condition. it could be hot in hot summer.

    Nice location. not far from the town. just few minutes of walking.

    Stayed in July 2025

  • Reviewed: 19 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location

    Stayed in May 2025

  • Reviewed: 17 June 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast seems expensive 19 euro

    Close to old town and cafes etc

    Stayed in June 2025

  • Reviewed: 15 June 2025

    8.0
    Great location, spacious room
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No kettle, tea bag or coffee powder

    Good location, close to Old town and all main attractions yet without the hustle bustle;

    Stayed in June 2025

  • Reviewed: 8 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air-conditioning, does not serve lunch and dinner

    Good location (just a few minutes walk to the old town), spacious room, comfortable bed, good WIFI signal, good hot and cold shower in private toilet with bathtub, helpful reception staff

    Stayed in June 2025

  • Reviewed: 4 June 2025

    7.0
    Basic. Could be better.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights

    There is no kettle or fridge in the room. We reported that the shower outlet was clogged. We got a cold response and nothing was done.

    The location is at the periphery of the center but near enough to walk. There is a bus/tram stop just outside the hotel. So it is quiet but not difficult to go to all the attractions. The room was very spacious and the bed was comfortable.

    Stayed in May 2025

  • Reviewed: 1 June 2025

    6.0
    Expensive and quite low quality of room services; staff OK.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    No kettle, no toaster, very expensive for basic room; staff OK; parking situation not good; parking expensive.

    Stayed in May 2025

  • Reviewed: 29 May 2025

    8.0
    Great Location
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms are old and need updating. Carpet in room is unclean feeling. No AC or mini fridge.

    This location is great! From the door to the historical park of Salzburg is a short walk though a safe walking tunnel or within 2 minutes you are at the stair to get on top of the Mönchsberg for spectacular views and you can walk all the way to the fortress. The main areas of the hotel is modern. Staff were very helpful and they gave us a free bus pass to use the whole time we were in Salzburg.

    Stayed in May 2025

  • Reviewed: 27 May 2025

    6.0
    This hotel is just on outskirts of old town which is an easy walk away. Parking onsite although expensive at €19/day
    • Leisure trip
    • People with friends
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower in bath, no slip mat in bath so difficult for seniors to get in and out of. Beds very low. Noisy guests at 4am. No fridge No kettle. No cafe/shop open close by.

    The location was great to walk into the old town. parking on site.

    Stayed in May 2025

  • Reviewed: 6 May 2025

    7.0
    return visit was NOT like first visit
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    breakfast and parking were extra charge and a bit over priced (especially breakfast) Breakfast was ok with eggs, wieners, yogurt and some fruits...plenty of breads which are not desirable for my diet, but you might enjoy. The price was capitalism.

    the front gentleman who was new to the hotel was most helpful and influential among staff.

    Stayed in May 2025

  • Reviewed: 15 April 2025

    6.0
    Good but outside noise getting in the room
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Outside noises getting into the room

    Breakfast is okay

    Stayed in April 2025

  • Reviewed: 24 March 2025

    7.0
    I like the location and the hotel, but this time the Beds were not comfortable at all.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beds were horrible

    Location

    Stayed in March 2025

  • Reviewed: 16 March 2025

    8.0
    Great place to stay.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It was central to everywhere I wanted to go.

    Stayed in March 2025

  • Reviewed: 27 January 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Unfortunately, I got the wrong information regarding the parking ticket when checking out. My original ticket was destroyed and only the refund ticket was returned. I asked three times, if the receptionist was sure about this. Yes, she was sure, not saying that she was new. Of course, it turned out that I could not leave the garage. Had to call the staff in the garage who issued me a new ticket, telling me that I was already the 2nd one. It turned out the receptionist was new. Mistakes can happen, but insisting that she is sure about this although she is new in the job is equivalent to lying. Costed me half an hour travelling time, before I could leave the parking garage.

    Location is great.

    Stayed in January 2025

  • Reviewed: 13 January 2025

    7.0
    Convenience and value in Salzburg
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    No Problems

    Great location just 5 minutes outside the city center. Easy on-site parking. Both are huge pluses for busy Salzburg. Our room was basic but clean. Friendly staff and nice breakfast. Hotel has a lift.

    Stayed in December 2024

  • Reviewed: 10 January 2025

    7.0
    Quiet area close walking distance to old town
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Ridiculously priced breakfast for €19 pP, no tea- and coffee facilities and no fridge in rooms (they offer complimentary coffee and tea if you walk to reception in the morning during reception hours), getting woken up at 7.45am from cleaning ladies offering to make the room (happened on two consecutive days, pretty annoying getting loud bumping on the door and calling out)

    3 minutes walk to old town, rooms at the back are pretty quiet, grocery market nearby

    Stayed in January 2025

  • Reviewed: 2 January 2025

    7.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights

    No availability of hot water Kettle in the room (hot water is provided upon request). A fridge in the room would have been useful.

    Rooms are clean and stay was comfortable.

    Stayed in December 2024

  • Reviewed: 31 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel doesn’t have water and coffee kettle in room. There is only one power point in family room, thats also not at bed side. The room is too packed and lack of ventilation.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    6.0
    Easy access to city & sites.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are outdated and need to be refreshed. Shower rail doesn't hold showerhead. Beds are very firm. No shops or cafes nearby.

    Central & easy to walk to places.

    Stayed in December 2024

  • Reviewed: 3 December 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    rooms are not large

    great location. great breakfast. helpful staff

    Stayed in December 2024

  • Reviewed: 1 November 2024

    8.0
    Overall good value accommodation for two night stay. If longer would prefer to be more central & have a bit more ch
    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    About 25 min walk from station with last 100m through tunnel. Could be off putting at night. Only one pillow provided.

    Good value for two night break. Clean rooms.

    Stayed in October 2024

  • Reviewed: 16 October 2024

    7.0
    I loved the location
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room very basic- no tea or coffee making facilities

    Great location

    Stayed in October 2024

  • Reviewed: 13 October 2024

    6.0
    Actual Parking is not free inside hotel vs free parking posted on Booking Website.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    we were charged E$19 per night for parking inside hotel. It was described on booking website that parking is free of charge. May I get the refund of E$40 for parking?

    location and breakfast

    Stayed in October 2024

  • Reviewed: 7 October 2024

    6.0
    Easy access to this hotel when arriving from out of town. Excellent location for easy touring.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    When we arrived around 3:00, noted check in time, the desk personnel and several others were out front smoking, apparently on break. We waited 15-20 minutes until they returned to desk to take care of their customers. Huge disappointment in customer service. Breakfast was not included in our reservation thru Booking.com, the only hotel in our 10 day tour, different hotel every night, that did not include breakfast. The cost of breakfast, had we purchased it, was 19 Euro per person. There are no other restaurants in the immediate vicinity of this hotel (within just block or two).

    Room was clean, adequate size. Bathroom arrangement was a little odd with a toilet and sink in their own room and a shower and sink in another room. Hotel location was excellent in terms of getting to it easily and without much traffic. Location is only about 2-3 km from the Altstadt. It is an easy 10 minute walk to the elevator for the Monchsberg overlook which gives you amazing views of the city. There are about 6-8 parking spaces or so at the hotel, otherwise you will need to park in the city underground parking directly across the street, with relatively easy access. Hotel offers reduced rate for the city parking, pay at desk. If you park in the hotel spaces, they charge the same as the city parking, reduced rate.

    Stayed in October 2024

Showing 1 – 25

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