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  5. Reviews of Ruby Marie Hotel Vienna

Reviews of Ruby Marie Hotel Vienna This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kaiserstraße 2-4, 07. Neubau, 1070 Vienna, Austria

#149 of 397 hotels in Vienna

Guests' Choice

Review Score

Based on 1625 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.3

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 22, 2025

    9.0
    Modern facility, organized with very developed practical sense managed by talented young team.
    • Business trip
    • Couple
    • Loft Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was a missalignment between the size of the room booked and the room distributed. Probably computers AI fault.The personell tried to ofer a compensation involving breakfast. Was let say a kind of solution but I chosed this hotel exactly for the room perspective. I canceled another booking at a different hotel for this. Was unconfortable but at the end accepted by both parts.

    It was a modern , self chek-in facility, clean, with very practical sens, with many options and opportunities, managed by a young team with excelent communication skills.Even young, the personell ,was very focused in solving problems, occured not from their fault. Highly appreciated. The low quotation for facility was not because of the quality of the facility or services but for some missalignment specified below.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    9.0
    The best place to know Vienna (for the first time)
    • Leisure trip
    • Solo traveler
    • Nest Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast could include more fruits, but it’s really good. The cleaning! They offer you a drink (that I never got) not to clean your room daily, but I think it’s important to clean it daily (at least to pick up the trash).

    Amazing location and the atmosphere! The staff is really gently!

    Stayed in June 2025

  • Reviewed: July 13, 2025

    10
    Full recommendation
    • Leisure trip
    • Travelers with friends
    • Loft Room
    • Stayed 2 nights
    • Submitted from a mobile device

    .

    View was amazing, 100 meters from ubahn, directly on mariahilfestrasse,breakfast perfect

    Stayed in July 2025

  • Reviewed: July 11, 2025

    10
    A unique Hotel very well priced , lots of thought put into making a Hotel feel so relaxing , lovely area to relax and ev
    • Leisure trip
    • Couple
    • Lovely Room
    • Stayed 5 nights
    • Submitted from a mobile device

    There was nothing we didn’t like everything was spot on 👍

    Everything was exceptional. a beautiful Hotel in a lovely location in the Shopping District. Staff were always willing to help. Very good breakfast and a relaxing atmosphere.

    Stayed in July 2025

  • Reviewed: July 10, 2025

    10
    Outstanding Stay – 10/10 Experience
    • Leisure trip
    • Couple
    • Nest Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to say.

    We were truly amazed by this hotel from the very beginning. Communication was excellent throughout, and the check-in process was seamless—automated, yet with friendly staff available if needed. The location couldn’t have been better, making it easy to explore the city. One of the absolute highlights was the breakfast. Honestly, it was one of the best hotel breakfasts we’ve ever had! There were plenty of delicious vegan options (a big plus for me), and the coffee was excellent. We also really enjoyed spending time at the bar in the evenings. A thoughtful touch we appreciated was the option to skip housekeeping. In return, you received a voucher for a free drink at the bar—such a smart and sustainable idea. Overall, this was a fantastic stay from start to finish. We wouldn’t hesitate to come back. Highly recommended!

    Stayed in July 2025

  • Reviewed: July 9, 2025

    10
    A great place to see Vienna from
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing ! We really enjoyed our stay

    The location , the staff and clean rooms

    Stayed in July 2025

  • Reviewed: July 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Lovely Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No tea/coffee making facilities in room and high bar prices. Card only payments.

    Cool decor, friendly, helpful staff, types and choice of entertainment, location.

    Stayed in July 2025

  • Reviewed: July 8, 2025

    10
    Fantastic location and really helpful and friendly staff
    • Leisure trip
    • Couple
    • Loft Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Car parking although discounted was still expensive

    Great location and breakfast was exceptional

    Stayed in July 2025

  • Reviewed: July 1, 2025

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Cozy Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking close to city center

    Stayed in April 2025

  • Reviewed: July 1, 2025

    9.0
    Very comfortable,
    • Leisure trip
    • Solo traveler
    • Nest Room
    • Stayed 1 night

    I liked the hotel right away and when I checked in I wanted to stay another day. So I requested and was denied the ability to get a room. The receptionist suggested that I go back on Booking to get a room for the next day. So after checking in I went to the cute sitting area outside and found a booking available. Alias, it was for the same day! The receptionist immediately came to me to alert to this problem..."Do you want another room for today?" "Of course not. I am alone" She suggested I contact Booking right away. I did, but I was still charged the full amount. This review could be for the room I didn't stay in.....So sad.

    Stayed in June 2025

  • Reviewed: June 29, 2025

    10
    We loved Ruby Marie. Quirky, comfortable, great facilities, friendly helpful staff, good transport links, very near main
    • Leisure trip
    • Couple
    • Lovely Room
    • Stayed 8 nights
    • Submitted from a mobile device

    It was very comfortable for a longer stay

    Stayed in June 2025

  • Reviewed: June 27, 2025

    8.0
    Stylist hotel in each reach of the Metro
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 3 nights

    Staff weren't always fast to help when we were in reception. The beds were a bit hard, but comfortable enough.

    Check-in was easy, even when we arrived at 1am after a delayed flight. We liked that we could exchange daily housekeeping for drinks vouchers, which we used for cocktails. The cinema room is a fun addition. Very easy to get to the metro. Nice and quiet in the rooms at night.

    Stayed in June 2025

  • Reviewed: June 24, 2025

    9.0
    A really great stay – super helpful staff, lovely spaces to relax, and a perfect location.
    • Leisure trip
    • Solo traveler
    • Nest Room
    • Stayed 3 nights

    Nothing comes to mind.

    The staff were great and super helpful. I loved the bar and terrace area – it’s a nice communal space, and the fact that you can get a drink 24/7 is a big plus, especially if you arrive late. The rooftop terrace is amazing, full of plants and with plenty of seating. The location is excellent – central for shopping and the city centre, with a good connection to the airport.

    Stayed in June 2025

  • Reviewed: June 22, 2025

    10
    Will be back!
    • Leisure trip
    • Solo traveler
    • Cozy Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything, super easy, comfortable, clean, good breakfast, great location

    This hotel was great

    Stayed in June 2025

  • Reviewed: June 19, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Lovely Room
    • Stayed 3 nights

    I stayed here with my friend, but with only glass facade for the shower booth made us uncomfortable. Other than that, it was all good.

    Everything was so good! I loved staying here! Breakfast was also very good!

    Stayed in June 2025

  • Reviewed: June 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Wow Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Check in by myself, not bad but I spent 5 minutes to check in so I see that not necessarily

    Location

    Stayed in June 2025

  • Reviewed: June 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Wow Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Everything was satisfactory but only the shower was inside the room without any cover nor curtain.

    Staff was very helpful. Room was spacious and clean. Breakfast was quite satisfactory but only boiled egg (not fried). Terrace of the hotel was very calming and peaceful full with many plants. Location was superb, close to main station and many tram andnbus stops. Along a very popular shopping sites and restaurants. Staff gave us useful advices for visiting the city during our stay.

    Stayed in June 2025

  • Reviewed: June 15, 2025

    9.0
    Good value
    • Leisure trip
    • Family with young children
    • Lovely Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No refrigerator or slippers/toothbrushes, otherwise fine.

    The simplicity of the hotel, location and ambience is just fine. With lots of things to do, like movie nights, yoga and etc.

    Stayed in June 2025

  • Reviewed: June 13, 2025

    10
    Good, but check the housekeeping of every thing
    • Leisure trip
    • Couple
    • Lovely Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Toilet was not clean, bed sheets are too small.

    Perfect location, easy in & out

    Stayed in June 2025

  • Reviewed: June 12, 2025

    8.0
    Really great location but would not stay there again
    • Leisure trip
    • Solo traveler
    • Cozy Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom without door, not good in case you travel with a friend Breakfast not worth it in my opinion The day of the checkout someone came to my room at 10am, just knocked once and entered room and left when they realized I am there. I did not feel safe after that and immediately checked out.

    The location is perfect, room was comfortable, good size, appreciate the option of making a tea or coffee at the small kitchen

    Stayed in June 2025

  • Reviewed: June 11, 2025

    9.0
    Great choice overall
    • Business trip
    • Solo traveler
    • Cozy Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I wish that the curtains could block the sun

    The staff is very friendly and helpful Location is great The room is nice

    Stayed in June 2025

  • Reviewed: June 10, 2025

    8.0
    Enjoyable stay.
    • Leisure trip
    • Couple
    • Nest Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    Location was great.

    Stayed in June 2025

  • Reviewed: June 9, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Cozy Room
    • Stayed 2 nights
    • Submitted from a mobile device

    breakfast i think really way too expensive for what you get, bread was all gone 45 minutes before breakfast closes. most expensive 24 euros ever for an incomplete breakfast. You can better get a sandwich around the corner!! At 08.15 someone came into my room, this person called 'hello' a few times and then said 'ok', and closed the door again. I suspect it was a cleaning lady, I didn't get to see her, very unprofessional I think, especially because I had indicated that I didn't want cleaning, I was only there for 2 nights. I was immediately awake and unfortunately couldn't sleep well anymore.

    Good location and staff is friendly. Nice rooms and very clean. You get the opportunity to get a voucher for a free drink instead of a room cleaning. Perfect if you’re there for 2 nights.

    Stayed in June 2025

  • Reviewed: June 6, 2025

    8.0
    very nice room, great shower and bed.
    • Leisure trip
    • Solo traveler
    • Lovely Room
    • Stayed 2 nights

    would like paying in bar with cash for simple on-off drinks

    staff very friendly, helpful, sociable

    Stayed in June 2025

Showing 1 - 25

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