Fantastic!!!!

Stayed in April 2025

Good location, clean room and nice people.

Stayed in April 2025

The hotel should not be advertised as a 4 star hotel and someone needs to verify their credentials. The hotel itself is sharing a building/ main entrance with a fitness center and a venue hall. The reception is on the first floor where you have to take a lift (the lift looks and feels like a service lift, scratched, banged up, awful unwelcoming materials and design) and the lift you have to wait awhile especially if there’s an event as you have to share the lift with the rest of the building. The reception is a shared very small room with the bar, breakfast and lounge. I had to check in myself with a tablet at the bar. The breakfast is very sad and offers very small options (nothing a la carte, all buffet) and felt like they were just cold cuts bought from the market next door. The hallways are fully black which don’t feel like a hotel hallway, they are very ominous and unwelcoming, and there is a random vending machine and ironing board on the hallway. The room itself is minuscule, and it doesn’t even have a wardrobe, it came with 4 hangers on a wall. The room itself has no amenities, i’ve never been in a “4 star” hotel which doesn’t provide ear picks or some toiletries or at least slippers for the room. The toilet itself and shower are not properly sealed so the water from the shower could reach the bed and the smell after going to the toilet would instantly fill the room. This made me and my partner feel quite awful as it was our anniversary too so we didn’t expect this from a “4 star” hotel. On top of this the flooring looked beat up, scratched and peeling everywhere and it squeaked. Whenever someone would close their doors, we could not only hear it but feel it in the bed frame, so when someone would come back late at night or leave early in the morning it would wake us up. One of the nights there was also an event which lasted until 1am in the morning and we couldn’t sleep as it was very loud. The overall experience was teribile and ruined our trip.

The location was ok, not ideal though.

Stayed in April 2025

Everything was good for the price and the staff was friendly

Stayed in March 2025

The hotel has great location, very clean and cozy. I strongly recommend it.

Stayed in February 2025

-

The staf, the room, we had an update to our reservation, we liked the design

Stayed in January 2025

Nic

Vse

Stayed in February 2025

Needs updates. Needs a restaurant

The location

Stayed in January 2025

Was dirty and dated. Tons of scruff marks and dust in corners. I didn’t feel very comfortable and immediately wanted to deadbolt the door shut. Hotel was probably really nice a few years ago but needs a serious facelift

Conveniently located near Mitte Station! Fabulous shower, too

Stayed in January 2025

Ground floor foyer was awful and didn’t make a good first impression. Rooms were very weird, sink in the entry way, shower fixture was awful and did not work properly, and left a floor full of water on the toilet floor. Bar advertised they did pizza but nothing available.

Great location, staff were nice, and well priced. Paid for what we got. Marshall speakers were cool.

Stayed in January 2025

Didn’t have anything to like

Nothing special

Stayed in December 2024

The hotel looked good and it was clean with a modern concept, BUT I did my booking via Booking.com while not taking breakfast. I wanted to add the breakfast afterward and spoke with the staff, they were extremely unhelpful. I did the reservation for a group of 8 people and didnt pay little. On the other occasion I asked another thing for my guests, it was not possible. I booked a taxi via the reception for the early morning, the taxi didn't appear and my guests were almost late as they had to organise another thing. Finally I asked the hotel staff for the invoice for all the guests I paid for in advance via email, they answered me days later saying they had just saw the email now and that would not be possible. They did not even answer my last email and I stayed without the invoice which costs me now a lot of trouble to refund the payment for 8 people. All in all, fine place but horrible service and friendship policy.

Stayed in October 2024

Nothing.

Great hotel, perfect for business travel but would happily book this for a city break. The beds were comfy, staff very friendly and rooms were very clean.

Stayed in December 2024

There is always a queue at registration. I bought a room with breakfast on Booking, but upon arrival it turned out that Booking sent the hotel a message that the room was without breakfast. And booking still hasn't responded to my 2 requests))

I liked the helpful staff

Stayed in November 2024

No complaints but keep in mind that a boutique hotel does not normally offer a gym or pool (although a commercial fitness center shares the building with the hotel). No banquet or business facilities fitting the Ruby Sophie's intimate nature. Wifi is powerful, fast, and free. The hotel is "cashless" which makes check-in and checkout (the latter is walkout) easier than I've every experienced

I liked everything. The Ruby Sophie is a boutique in a chain, but there is no evidence of a big chain. Instead a small staff of 30-somethings (a few are even younger) give the hotel a vibe to match its unusual and eclectic decor. If you like there is a guitar available if you play. No restaurant but a copious breakfast at small tables tucked into nooks and crannies along the length of the long bar that defines the ground floor. There is even a balcony for alfresco dining in a Viennese November. The cheerful professionalism of the staff is contagious particularly on dank early winter Viennese mornings. The setting is the old diplomatic quarter of Vienna, an Indian and a Korean restaurant are a short walk with many choices beyond. Central Vienna is nearby but the setting is quiet. During my four day stay I heard and saw repeated examples of a staff that is knowledgeable and helpful to gusts and is consistently upbeat. The staff and the distinctively quaint setting are an unusual match. And yes the place is made for a romantic getaway as well.; there were many couples to underline that choice.

Stayed in November 2024

Pillow

Friendly staff

Stayed in November 2024

The hotel is 10 minutes from centre and station, ideal for getting about the city. The rooms were clean and comfortable. Checkin and out was great, the staff was so helpful and Henrik went above and beyond for us while we were there. Highly recommend.

Stayed in October 2024

I was there for 3 time, but this time there was not 2 bottles of water and a sweet bar in the room as before.

Location, the style of the room. And absolute silence.

Stayed in October 2024

boutique hotel, not providing toothpaste or slippers

just average

Stayed in September 2024

Great location and room was cozy and big. Perfect for a couple of days.

Stayed in September 2024

N/A

The online pictures of the hotel are super, however, the actual hotel is even better. From the friendly staff, to cleanliness, size of the room, amenities, everything was excelent. You have everything that's needed at your disposal.

Stayed in September 2024

The rooms are kind of small (very exposed shower) but all in all nothing really to be negative about.

The location is absolutely fantastic, there's many great cafes and stores nearby. The room itself, while yes it is small, is great. There's a good sounding Bluetooth speaker that lets you tune the bass/treble easily, shower was clean and worked great. Toilet was also super clean.

Stayed in September 2024

Super location.

Stayed in August 2024

I arrived late at night and got a bit confused about how to find the reception as I hadn't realised the hotel was connected to a shared area with a gym. I walked past the hotel thinking that there would be a separate door for hotel guests only. I probably would have noticed the signs if it hadn't been so late and dark.

I loved the room. It was a perfect size for me. The guitar amp in my room was a nice surprise and I enjoyed picking a free guitar from reception and taking it back to my room to play. There was also two roof terraces on my floor which were sun traps. The staff were so lovely and went out of their way to take care of me when I wasn't feeling well. The three girls were very kind and made me feel reassured as a solo traveller that I was not alone. I would love to say a big thank you to them and wish I could remember their names. I would definitely return to this hotel.

Stayed in August 2024

There was a party in the main event space and the music went on until 1am, we could not sleep due to the noise.

Stayed in July 2024