“I booked this apartment with the expectation of a smooth experience, especially after paying an additional 40 CHF for early check-in. Unfortunately, I received the access code two hours late, which completely defeated the purpose of the early check-in and disrupted my plans.
I reached out to the host to request a partial refund, but have not received any response even after 24 hours. This lack of communication and accountability is disappointing.
The apartment itself was clean and nicely decorated, but the poor service and handling of this situation left a negative impression. I would caution future guests to be aware of these issues before booking.”
“NO BREAKFAST WAS AVAILABLE, WE PAID FOR SOMETHING WHICH WAS NOT AVAILABLE, NO LONGER BEING OFFERED. IS THIS FALSE ADVERTISING? I think we should get a refund for the four unavailable breakfasts!”
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