The WiFi never worked. You can here every noise with next and upstair room. Could not sleep till 4 am because of the next room’s noise

Stayed in June 2025

Not meeting any staff was horrible since I couldn’t open the keybox on the door! And when clicking ‘contact us’ I was forced to diwnload WhatsApp bcause you don’t provide a phone number :( I tried to ring a 078-number nut nobody answered…. Luckily I spotted a separate keybox for people who lost their keys and that opened correctly. But all in all it took me 40min during which I planned to take a nap…grrr, no good experience!!!

Cleanliness & bed/linnen & balcony

Stayed in June 2025

Everything. Nothing worked. The doors in the elevator got stuck so I didn’t feel safe using it. My room was filthy and smelled bad. The door to my room wouldn’t close. The electricity didn’t work properly so I had to sleep with the light on so that I could charge my phone but the light in the bathroom didn’t work so I had to shower in the dark. The customer service team had no sympathy and refused to give me a full refund claiming that “By having a 24/7 web chat available we have done our part.”

Nothing.

Stayed in June 2025

La atención

Stayed in June 2025

Huge problems checking in - I would never use this facility again as it was very stressful

It was ok

Stayed in May 2025

Great value for money in the very center of Basel. Automated check-in past midnight. Excellent online support by the remote staff in real time.

Stayed in May 2025

Provided the wrong entry code and stranded in front of the building with quite a few fellow guests Customer service unresponsive, provide telephone number invalid (possibly only WhatsApp), effective communication without WhatsApp virtually impossible Dust and dirt everywhere There are hotel rooms with missing toilet seat! Possibly homeless/drugged people entering the lobby Loud noise and music in the floor around midnight - no staff to help

nothing... Without doubt the worst experience. Hotel should be delisted

Stayed in June 2025

Junkies in the hotel lobby,old facilities, empty water tanks.

Stayed in May 2025

Dear Maryem,I would like to thank for kindly helping us with the key delivery process 🙏🏻

Stayed in May 2025

No amenities, dirty room, parking nearby super expensive,

Self check in

Stayed in April 2025

would like to have staff at check in / reception area

The location is really good, nearby old town and tram line, easy check in, safe area, very spacious penthouse with large balcony.

Stayed in May 2025

The property was quite neglected and felt like it’s basically running on autopilot. There were tramps screaming outside the building during the whole night and there is basically only a single plug in the place at the far side of the room (although there is a splitter provided). Lastly, the internet connection is horrendous, disconnecting frequently and with a very low speed; it’s 2025, please provide a reliable and respectable speed as people could need to use it for work.

Frankly, nothing and this is the first time I make such a review

Stayed in May 2025

Homeless people sleeping in the lobby spread out in a large mess, during the day they left but then they followed someone in the main entrance in the evening. No security staff on site, felt very unsafe, could not sleep.

Location was perfect for the visit. Have stayed at this hotel multiple times.

Stayed in May 2025

Both the shared toilet and the shared bathroom were filthy. People had been smoking in the bathroom; there were cigarette butts and ash in both the sink and toilet, several dirty towels on the floor, dirty toilet and no proper shower, only a tube. At least there was hot water. And toilet paper. Also, the key box on my room door did not work. I could not open it (with the code sent to me.). Fortunately, I found the spare key box in the corridor, and that worked, and I used that key. I also had to message the hotel to get the code in time. It was not sent to me after I hade booked the room and checked in; I had to ask for it. The room itself was nice enough, with a balcony. There was a fan and lamps and a sink and soap and a bed with clean sheets and towels. But the curtain was not long enough to cover the whole window.

The reception and lounge area is nice and clean.

Stayed in May 2025

No parking on site, but parking available close by

Staff couldn't have been more helpful - Aicha in particular. Having a bath was a pleasant surprise

Stayed in May 2025

It was extremley expensive (800 francs for three nights) once we entered our room it hasnt been clean. The bins were full. The beds hadn’t been stripped. The bathroom full of dirt. They said it would be clean by 16:00 so we left our belongings and returned; still not clean. We had our room changed but the facilities were disgusting. A curtain hanging off the wall. Shower head not bolted into the tiles. Dust and filth under the bed. And a gentleman was asleep every night in the communal waiting room

The location was very close to the transport system , super markets and historical centre easily accessible.

Stayed in May 2025

Could be cleaner

Perfect location, easy check in.

Stayed in May 2025

Thin walls and horny people at 5am.

Smooth check in and big room.

Stayed in May 2025

Room was not totally clean

Very central and great service from Jenny

Stayed in May 2025

Everything

Nothing it was DISGUSTING- faeces on the bed blood on the walls

Stayed in May 2025

Great location right next to a friendly park and Switzerland is just awesome

Stayed in April 2025

Room was spacious and the bed was comfortable. Aicha was very responsive and helpful.

Stayed in May 2025

The cancelled the booking after the check in time, and we had to search for another place to stay.

Stayed in May 2025

No air condition No tv No fridge Too small space Too noisy inside and outside hotel Check out on 16.00

Location only

Stayed in May 2025

Check in was complicated, took me 30 minutes on whatsapp with the support team to be able to open the room. Hotel entrance was dirty with loads of garbage bags and very bad smell

Stayed in April 2025