Room was really too small

Location excellent, staff super friendly

Stayed in May 2025

Noisy from construction works right outside the hotel. Warm was hot, no air con. Stupid sink design in the bathroom. Few power outlets in the room and no USB.

Lovely position on the river side. Good restaurant.

Stayed in May 2025

Very small room

Stayed in March 2025

Elevator not clean

Location and wonderful staff

Stayed in May 2025

the keys were too heavy, had to leave at the reception every time I went out.

room was too small, did not have a good view.

Stayed in April 2025

The hotel was supposed to be 4 star, my room was a disgrace. Just because we are travelling solo doesn’t mean we deserve to be in a shoe box. The price I was charged, certainly did not reflect the quality of the accomodation.

Close to tram line and old town.

Stayed in March 2025

Seriously creaking floor boards Paint flaking off skirting board in bathroom

Stayed in December 2024

Room had not been updated in decades.

Location was good, on thebanks of the Rhein

Stayed in December 2024

Or was so bad that had to change Hotel. The parking is NOT Even close to the hôtel

Stayed in September 2024

Living room area was cluttered and covered in used coffee cups. Used mugs not removed from rooms when cleaned. Difficult to charge mobile phones etc as many plugs didn’t work

Lovely spot. Chaotic breakfast service. Had to wait for a table. The waitress was rushed off her feet.

Stayed in November 2024

The room we were given overlooked a construction site. They started working very early in the morning (7am). It was very noisy. The room was not very nice. The floor was uneven and squeaky. The bathroom was very, very small.

The location was probably the only reason to stay there.

Stayed in November 2024

Very bad positioning of the switch for bedside light and socket for mobile phone charger. In my room 2-6 these were positioned at the back of an alcove and could not be reached (photo). The window was warped and didn't close properly, leading to a draught and street noise. Water had obviously leaked in (photo). Access to the tiny shower was obstructed by fixed furniture (photo).

Great location by the river. Good choice at breakfast. Convenient coffee and tea station on the landing of each floor. When I asked for non-feather duvet and pillow these were provided. I asked for a bath robe and they brought it within 5 min.

Stayed in October 2024

In the room the parquet is very old and squeaks uncomfortably and loudly. It needs change for new ones definately.

The breakfast was wonderful! The service was perfect. Waiters are polite. The bathroom is brand new, very nicely designed.

Stayed in October 2024

Unfortunately it falls short on value for money. The Dyson fan was dirty as was the shower (pictured). I initially thought the cleaning staff had forgotten, but turns out it’s the anti-slip surface of the shower that with time has gotten grimy. I would expect to see this in a hostel but not a 4* hotel in the centre of Basel. Then there’s the communal drinks stations and ironing boards. Imagine arriving late from dinner, changing, and discovering you need to dress again to go and get a glass of water by the staircase. The ironing board is a meter too short so good luck ironing anything. If your room is not facing the river and you’re staying on a Friday or Saturday night, be prepared for a lot of noise from the street as there’s bars and people stay there until 3-4am. We were on the 4th and last floor and I can’t say it helped much. The wifi also doesn’t reach the 4th floor. It would’ve been nice for half the price but you can find better hotels with more attention to detail in this city.

Very well-designed hotel. Rooms are spacious.

Stayed in September 2024

The reception was not welcoming and unprofessional. The rooms smelled quite musty.

I liked the old features and decor. The wine bar across the road was great!

Stayed in September 2024

No air conditioning only a fan. It was very hot in the room making it difficult to sleep. The view out of our window was on the street side facing a big crane and some construction.

Good location close to the tram and right on the river. Very friendly and helpful staff. Excellent breakfast.

Stayed in August 2024

Not for disabled people like me! And it is very loud because of the 2 bars on the street. The single rooms are to small but the double rooms opposite the hotel are comfortable! No air-conditioned, they display a Dyson Fan, which is not enough considering the heat and the noise of the street

Very friendly staff, the location is great at the Rhein river The food at the restaurant is delicious, i can recommend it

Stayed in August 2024

The room was too hot. As there was only a small Dyson to cool things down, it was not enough to serve as a proper climate control. I prefer a old fashioned ceiling fan ;) Opening the window at night wasn’t an alternative either as there was a lot of noise from outside. The parking discount (@Lidl) unfortunately did not work.

Location and historic buildings. The rooms were very nice and well equipped. There was free coffee, water, and sweets on every floor. Even an ironing station on each floor.

Stayed in August 2024

My room was rather small (that’s ok) but it was terribly hot because temperatures were so high. There was a very expensive fan but it was still too warm, maybe an old fashioned fan is actually more effective. It’s not a reason to get airconditioning and I understand it’s a result of high temperatures and reality but I didn’t sleep very well. Not a complaint just a fact.

Location and building and styling and staff all good!

Stayed in July 2024

Food was very poor in the restaurant.

Stayed in July 2024

No air conditioning. Breakfast was not what I expected.

The balcony, no carpeting.

Stayed in June 2024

Very tired room! Old design bathroom with dangerous shower and weird sink and toilet??! No place to put anything? Beat up furniture. Our friends had a much better room?

Great location

Stayed in May 2024

Poor service Very basic hotel for the price

Great location

Stayed in March 2024

- Interior lightning wasn’t that great. - Internet in the room that I stayed, was absolutely awful. Had to come to the 3rd floor sit out area to surf on my iPad. Even after bringing it up with the staff in Wed. morning, the internet quality didn’t improve. Just gave up.

Excellently located. 5 minutes to the city center.

Stayed in March 2024

Odd structure to the room, made it hard to sleep Not 1 English TV station Asked for room service at 8.30pm and was denied, even though the restaurant was full. One lady friendly on reception when we arrived, rest of the staff were not helpful or welcoming

Great view over the river

Stayed in December 2023