None of the rooms with lake view had walk in showers - despite mobility issues we were both able to access the low bath/shower. Hotels main customer base is large tour groups - this impacted negatively on reception desk access and the restaurant . Food generally very avarage . We somehow had dinner included in our package which resulted in two courses only ( appear to be the only guests in the hotel with this package) had same menu 3 out of 5 nights and really basic food . This option should be avoided at all costs

Friendly hotel close to trains, buses and boats. Had fantastic Premium room with view of lake - in fact lake edge was just across the road . large comfy bed

Stayed in September 2024

The location of this hotel is behind Lucern's main train station, however it is a long walk if you have to carry your baggage. Not sure if the taxis would come for such short distance. This hotel is a good value for money with central location and big rooms. The room was very well planned with good sitting place and power points for charging at very convenient points in the room. The room was equipped with Nespresso coffee marker as well as electric kettle. Very traveler friendly hotel at good price.

Stayed in October 2024

Rooms are big and clean, walking distance from the main station

Stayed in August 2024

The hotel smells old, signs of degradation are clear in the furniture and decor, I was expecting to sleep on a comfortable pillow, but for some weird reason the pillow was hiding inside the closet and not placed on the bed, I didn’t notice it until the day of checkout. They don’t offer private free parking, they claim they don’t own the parking garage. They charge CHF 32 per night, this is ridiculous. When I come to a hotel I expect to find a free place to park my car. I consider this place to be no better than a 1 star hotel. Many other privately owned apartments offer better services.

The staff were very friendly and helpful when I needed their help. They are quick to respond and care about my satisfaction.

Stayed in October 2024

- Very EXPENSIVE...!!! - Very noisy at night because of home going bastards after party in drunk condition... - Too many Asian Guests hanging around in the Lobby, at the Entrance or using the elevators...! - Very chaotic in the morning and evening because of so much luggage at the Lobby, Elevator area and gangways - Very chaotic in the morning and evening because of so many Asian Tourists blocking the Reception Area, Lobby, Entrance and Elevator area and gangways. - Shampoo has NOT been refilled during my stay

- The Room was nice and the Location perfect in reach of the Convention Center. - In walking Distance to the Lucerne old town, the Convention Center and the TrainStation or Boat Piers. - Nice Bed and Room interior.

Stayed in September 2024

The management team bar Olivia. The junior staff are fantastic and they are humble and want to please. And the restaurant staff are nice too for breakfast time. The management team appauling and despite a massive power outage there was no notification in an emergency. What would they do In a fire ? I would not feel safe staying here. The power outage was all over Luzern. But for some reason mine was the only room that the aircon unit had a massive road work drilling noise. We were left with migraines and no sleep that was difficult to catch up with such an active holiday. Jems the night manager handed over to the day manager. This day manager didn’t so far as even apologise. She was rude and ignored us and ran in to the back office when she saw us. Olivia kindly upgraded us at night time once again avoid staying here.

Location is nice.

Stayed in August 2024

Bed is so so so so uncomfortable.

Location is good. Staff is very nice.

Stayed in June 2024

the room 322,had a broken curtain,that it was uncomfortable to open the curtain because the room was facing an office,we feel uncomfortable.It took 3 days before the curtain was fixed.I also complained about our room not properly cleaned,there were bits and pcs from the chocolate cookies I ate the night before.and some dirt on the floor.The bathroom should have a hand rail for seniors like us.

the front desk is kind ,and attended to my concerned,I was not able to get the name of the young lady,the first time we checked in,that was June 02 ,2024. the hotel is very near the train station,restaurants,cafes souvenir shops and the chapel bridge.

Stayed in June 2024

Housekeeping was awful, hotel itself is below average. Very disappointing in every way.

Location!

Stayed in May 2024

the hotel is supposed next to the train station, but i need to walk 9 min in fact. With this walking distance, i can reach the other side of the bridge. There will be more choices. There is a renovation outside my window. That is really un-acceptable. That means i have a room without window. It should not be serving guests.

the bed is good, and various pillow in the room.

Stayed in May 2024

To reach rooms it is too long to walk. No. Of lift not sufficient Poor Architect

Stayed in April 2024

No early check up n. Had to pay an extra CHF60 for early check in.

Close proximity to the lake Lucerne

Stayed in April 2024

we had a little animal in the bed

everything except

Stayed in January 2024

The staff members. Specifically at the reception and the manger

Stayed in February 2024

Booked a double room but got two single beds. The room was not very clean or modern. Probably the worst room in the hotel

Stayed in November 2023

Definitely overpriced at times as for what you get. Rooms could be cleaner.

The location, its near the station and centre. The rooms are spacious.

Stayed in September 2023

A mobile phone cable and a pair of new sneakers were forgotten in room 406 on Tuesday October 3. My husband wrote you an email and the answer was that nothing was found. Which probably means that someone from housekeeping has those items. Would be be nice to receive these items. Can also comment on trip advisor.

Breakfast was fine. Staff was friendly.

Stayed in October 2023

The value didn’t meet the price.

Location

Stayed in October 2023

The staff was not hospitable and had to call twice to clean the room Also the room is not as expected with bad view

Location

Stayed in September 2023

Overpriced for what was offered. The little touches were missing which were available in other hotels. - Daily bottle of water - No free travel on local transport offered - Overpriced Breakfast for what could only be described as average. Even the hot choices was cold and greasy.

Central to the city

Stayed in September 2023

Very close to train station and shopping

Stayed in September 2023

The fact that it prioritised getting rooms ready by 12 noon for new arrivals when the stated checkin is 3pm at the cost of two days running with bed not made up by 4pm I had to ask for someone to make it up. Tourists will often go back to their room after lunch and to be unable to shower as no dry towels is ridiculous. The in-room tea/coffee supply was miserly. Two teabags per day in a room with two people. One cup each per day.

Stayed in August 2023

No coffee machine. Apparently only the best rooms have coffee machines. Having stayed at lots of Radisson properties around the world, this was first. Bathroom is an opaque 'glass box'. No real privacy and if you turn the light on at night it illuminates the whole room. Aircon works well, it was super hot during our stay, but gave me a sore throat. Hard to get a balance between cooling and icy. The lounge and breakfast areas not as inviting as what we are used to with other Radisson hotels. just a bit clinical.

We were upgraded ad room was nice size. Location was very convenient being walking distance to train station and a stroll away from the old town. Lovely being close to the lake.

Stayed in August 2023

Do not quite understand why there is extra charge for takeaway from the hotel restarant. There isn't much dining options nearby the hotel, luckily the only nearby option is an italian kitchen right opposite to the hotel, which serves very nice food.

The corner room was in a good size, with large windows facing the train station and the lake thus we had plenty of views from the room.

Stayed in August 2023

We were refused the room upgrade because of the early check-in, even though I mentioned the arrival time at the time of booking. I booked a room with one large bed, but instead we were given 2 single beds. Requested a room with bath-tub but it was not available. Refrigerator in the room did not cool enough despite the hot weather. When asked for the ice cubes, reception informed that delivery to the room will cost 8 CHF, else pick up on your own from the restaurant. The restaurant menu had very limited options. Highly over-rated and staff doesn't really bother about your concerns. Never had such experiences in other Radissons I stayed before. Better choose another option nearby.

Location of the hotel is just next to the lake and the main station. Breakfast was fine.

Stayed in August 2023