staff & outside view

location

Stayed in July 2022

No kettle in the room, even after a call to reception. Strange idea to make transparent door to the bathroom in front of the bed.

Clean room, comfortable bed.

Stayed in August 2022

When ee arrived we found a Young receptionist telling us The hotel was fully booked. Even if booking had availability. We are 2adults and 2 Kids and she proposed us 2 rooms. I pushed to have a single big room but she contjued saying was not available. We were on the Point to give it up then Henrique fixed everything. Cannot believe such hotel has not skilled personnel receiving customers

Henrique was fantastic.

Stayed in August 2022

The "lake view" is only partial. You will look down upon a broad street with loud music on weekends. When you look far, you can see the lake. Also the staff was slow to respond to specific request.

The location was convenient. The room was spacious. The furniture was good for business travel.

Stayed in August 2022

Limited eating options, the restaurant charged ~4.5 for tap water

Location, size of the room, cleanliness

Stayed in July 2022

Normal hotel with high price

Cleanness

Stayed in July 2022

parking is to expensive

location

Stayed in August 2022

some stuff need to know basic rule when dealing with guest.. instead of trying to help or answer some inquiries.. I don’t know or it’s not my job was the answer breakfast was basic and repeated everyday lake view room with no view .. trees blocking the view and a building on the left side. I had bad experience with the chef .. I was waiting on the live station to order some omelette and clearly he has nothing to do but acting busy and after wasting 5 minutes he told me sorry we are closed the time passed 10 o’clock and it was literally 10:01 .. he was pretending to be busy so the time passes 10. espresso machine was damaged and leaking since day one and I have requested to replace it four times but for sure no body care or did. rooms bit packed with a un-necessary furniture. parking is expensive but this is common in Europe. overall the location was the only positive thing here.

Location was perfect .. that’s all

Stayed in August 2022

hotel fixtures were little outdated and you could see signs of wear and tear .

location was perfect , friendly staff, good breakfast

Stayed in August 2022

understaff, crowded, no one answering the phone (reception or room service) you have to go by yourself to the reception

Location, friendly staff

Stayed in August 2022

Cleanliness can be improved. Wooden floor in the room showed visible stains. It was clearly only dry cleaned. We asked the cleaning lady to redo it with water. Also the nightstands and tables had some greasy spots which we cleaned ourself. The courtages in the room were sloppy and were hanging loose.

Stayed in August 2022

overpriced for this type of rooms

location

Stayed in August 2022

Staff and absolute lack of service. this property like most swiss hotels are severely short on staff so do not expect any off business hours service house keeping or other wise in the room. For example if house keeping forget to put towels in the room and you notice that in the evening, you will be asked to come collect it from downstairs. The front desk staff that checked us in was downright rude. we requested early checkin. First the front desk lady told us that our room is getting cleaned as the previous guest had just checked out and will be ready in an hour. When we returned i was told that the room is still occupied and we cannot check in before 3 which is the guaranteed checkin time. When confronted why we were told otherwise earlier that the room has been vacated and we should return in an hour she told us rather rudely ‘end of discussion’ and come back at 3.

location

Stayed in July 2022

AC not cooling

Stayed in August 2022

Given the price of the hotel the rooms could have been nicer and also one of our rooms overlooked the train station.

amazing location within a 5 min walk to the wooden bridge and old town Luzern. The hotel also had a nice breakfast buffet with several choices.

Stayed in August 2022

The reception was very slow upon check in, were not updated with the correct information. They were sloppy in their approach and unclear with the procedures.

The Hotel Manager was extremely professional and courteous. He went out of his way to make ua all comfortable, epecially my mother, who needs a wheelchair to tour around the city. The breakfast was good, thanks to the Indian chef who knows how to make good omelettes!!! :)

Stayed in July 2022

room a bit far from lift.

location good.

Stayed in May 2022

less staff of house keeping very late cleaning as tourists i wait till 5 pm to clean bathroom

all except late cleaning services

Stayed in August 2022

For the price we paid, we expected a much better experience. The service we received was poor. We would dial the reception and have no response. The cleanliness of the hotel wasn’t very good. To be honest, this hotel deserves 3 stars instead of 4. For what you pay, you’re better off going literally anywhere else.

The receptionist was a kind person. The lobby was nice.

Stayed in August 2022

- 1 or at the most 2 people ate the reception. During check the in or out. It was very slow! - The rooms were big and nice but they have a carpet at the entrance that was not clean.

- Great Location - Beds were comfortable

Stayed in August 2022

bathrooms a bit outdated

people are nice. clean rooms. breakfast was great!

Stayed in August 2022

service

location and some of the rooms view

Stayed in July 2022

location (at the train station) price/quality

Stayed in June 2022

Hotel Cleaniless is very poor. Hotel lobby is not clean. Rooms bathing towels were not clean & towels were smelly. Rooms were not clean. There was empty bottles & plastic products under the bed. Very few vegetarian options in breakfast. Vegetarian options should be more.

Location

Stayed in July 2022

The bathroom is glass and no privacy specially with kids running around. The breakfast menu limited and the timing is very short it is up till 10am precisely, no joke. The food room service on Monday was off, asking staff why ? they said it is management decision, which is crazy. Finally, I tried paying with old CHF100 old notes and reception refused to take, while I used same notes in small shops in town like toys store and ice cream shop… hotel brand such you shall be more flexible.. in the end of the day your finance department have influence to make bank accept it. this is reflects laziness of your finance team.

it is new hotel and furniture

Stayed in July 2022