I didn’t like that we had to leave. It was great!!!

This is a great hotel. I was skeptical at first because I never stay at Radisson hotels in the US. But this one was amazing. Great room design, contemporary look and feel, modern lobby and bar, and an enjoyable restaurant. The location is perfect. It’s very close to train station as well as the pier for boat travel. Chapel Bridge is about a 7 minute walk. Lion Monument is about 15 minutes. This was a fantastic surprise for accommodations in Lucerne.

Stayed in July 2025

I don't like the way Radisson solicit late and early check in, out. It formalizes and cheapens the experience.

Location near railway station was fantastic.

Stayed in June 2025

It's close to the train station and the town.

Stayed in May 2025

Only complaint was service during breakfast. The staff was overloaded .

The location was perfect

Stayed in June 2025

Location is extremely near the train station but a rather huge detour is needed on foot because one cannot walk across the train tracks to reach the hotel.

Room was huge. Staff were friendly too. Location is very near the pier for those interested in taking the Mount Pilatus Golden Tour (starting by boat)

Stayed in May 2025

Did not want/like view of railway lines and car park and would have preferred room at front of hotel. Room rate was expensive in comparison to other better situated hotels.

Good size room for our needs with very comfy bed and house keeping was excellent.

Stayed in May 2025

It was very comfortable and safety🙏🏻 Very friendly staff peoples, a Close to hotel has parking. The room was very clean and quiet. For me and my kids it was incredible 🫶🏼 Thank you so much and luck 🍀

Stayed in May 2025

The staff were amazing! Super friendly and helpful with all our questions. Facilities were clean and room size was good.

Stayed in April 2025

Breakfast could be improved

Location setup politeness and accessibility of staff

Stayed in May 2025

Superior rooms literally have no view, neither of the lake or the mountains or the city in general. They face another office building up close. Something to be mindful about when booking

Good location, big room and helpful staff. This is all we were looking for and we got what we wanted

Stayed in April 2025

Drainage for shower area wasn’t great, even after they sent someone to service. However, this may just be a room or the drainage system problem as we also encounter it in 2 other hotels throughout our stay in Switzerland.

Location was superb, about 5min walk to the train station if you go by the overhead bridge. Rooms were clean and modern. Provides room slippers which some hotels don’t provide. Staff were friendly and helpful.

Stayed in April 2025

Location and staff

Stayed in April 2025

Small thing but for a quality hotel like this the towels provided in the rooms were sub standard. They were thin and some were almost threadbare with several holes in them. Also the phone was difficult to operate and there was no instruction on how to use it. After the 3rd time if asking the hotel sent someone to explain how to use it. This was problematic as all messages came via phone and bookings for restaurant and laundry relied on phone.

The property was well located, staff were very helpful! The facilities were modern and the room which was a Lakeside view room was fabulous.

Stayed in April 2025

A snack dispensary with a wider range of options.

First, the staff - very friendly, courteous, and professional. Secondly, the convenience - the hotel was not in the hustling part of the old city, but was an easy walk away from all the tourist activities. Also, the restaurant breakfast was outstanding. Lastly, parking was very convenient. The hotel accommodates a LOT of visitors from tour groups along with others like us, yet it seemed very quiet and calm.

Stayed in April 2025

Nothing as such

Location is very close ton train station. Rooms are sufficient and comfortable.

Stayed in April 2025

The breakfast selection was quite limited, with not much variety to choose from. It would be great if the hotel could offer more diverse options

Stayed in April 2025

None

Clean, good location, excellent staff and service

Stayed in April 2025

Very friendly staff, thank you! Good and quiet location, great breakfast. Big beds, comfortable rooms.

Stayed in April 2025

Location is good. Near train station and Old town .

Stayed in April 2025

the only thing was my kid feels unwell, I asked for some lemon and honey, and it was a bit challenging

The location was good service was good,

Stayed in March 2025

Leaving the parking garage : ticket didn’t t work, and the person operating the exit barrier told 2 x the barrier was lifted when it wasn’t . She didn’t t bother to talk to me when I called a third time with the barrier still closed. Had to park the car, go back to reception, and finally could leave. This lady needs a crash course in customer service.

Nice upgrade, excellent room, friendly staff

Stayed in April 2025

Nothing to mention.

Everything was good and the location is really nice. Staffs was very helpful and the breakfast is really good

Stayed in April 2025

One of the best hotel in Lucerne Walkable to all tourist spot

Stayed in March 2025

Fantastic experience, superb location. Walking distance to Railway Station. Highly recommend.

Stayed in April 2025