Reviews of Radisson Blu, Basel 4 stars
Steinentorstrasse 25, Vorstädte, 4001 Basel, Switzerland
#45 of 67 hotels in Basel
Guests' ChoiceReview score
Based on 1108 hotel reviews
8.1Score breakdown
-
Cleanliness
8.4
-
Comfort
8.5
-
Location
9.1
-
Facilities
8.3
-
Staff
8.7
-
Value for money
7.8
-
Free WiFi
8.9
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 14 January 2025
Nikolaos
United Kingdom14 reviews10“See you soon”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 6 nights
- • Submitted via mobile
Nothing really
Understanding Polite
Stayed in December 2024
-
Reviewed: 13 January 2025
Ilkay
Turkey5 reviews5.0Passable- • Leisure trip
- • Couple
- • Premium Room
- • Stayed 3 nights
- • Submitted via mobile
Especially in winter the heating system in the room did not work as well
Good location and helpful staff
Stayed in January 2025
-
Reviewed: 11 January 2025
Paul
Ireland3 reviews10“Location excellent”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
N/A
Location & comfort
Stayed in December 2024
-
Reviewed: 11 January 2025
Blake
Spain7 reviews10“very comfortable stay downtown Basel”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 3 nights
- • Submitted via mobile
I would have liked to have an option to pay in Euros when swiping my debit card.
The bed was cozy, the room was the perfect size and a great temperature. The bathroom met all my needs. The safe was big and I made good use if the iron and hair dryer. The breakfast was the best part. I will forever return to this hotel in Basel for all my business trips mainly because of the breakfast. The staff was helpful and kind too.
Stayed in January 2025
-
Reviewed: 8 January 2025
Milan
Switzerland48 reviews10 helpful votes2.0Very poor- • Business trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
Except the location, all bad. The foodis worse than in England almost uneatable. How they can emplyee a cook who not capable to cook a simple pasta. Apperently the owner of the hotel do not care, just ripp you off. Even the emplyee of the hotel do not know, who is the owner of the hotel but the hotel management has nothing to do with the us Radisson. E.g. the fucet in bath to mix hot and cold is bad that you cannot mix the proper temperate. 4 years ago i was in this hotel and also complain ab9ut and the management was not capable to replace the focet for less than 20 usd. The owner do not care!!! Stay away from this hotel
The location
Stayed in January 2025
-
Reviewed: 8 January 2025
Kerry
Australia3 reviews10“Worth a try”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
A little bit of a walk from central train station
Very well presented hotel
Stayed in January 2025
-
Reviewed: 8 January 2025
Alice
Australia27 reviews10“Ticked all the boxes!”- • Leisure trip
- • Group
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Excellent hotel. Decent sized rooms. Had everything that we needed for our short stay. Location is great and within walking distance to the train station. Staff were lovely.
Stayed in January 2025
-
Reviewed: 7 January 2025
Christopher
Switzerland83 reviews18 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Nice, comfortable, sauna, amazing staff!
Stayed in January 2025
-
Reviewed: 4 January 2025
Joao
Portugal33 reviews1 helpful vote5.0Passable- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
The fact they have on the booking page that there is a free airport shuttle, and that isn't true. And was the key factor between both hotels I had saw. That ended being much more expensive for a family.
The hotel and all the staff
Stayed in December 2024
-
Reviewed: 3 January 2025
Mandy
United Kingdom2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Very relaxed and friendly
Stayed in January 2025
-
Reviewed: 3 January 2025
Nuran
Turkey5 reviews6.0“Hello, I chose your hotel again because I was satisfied with my stays in different cities, but I was not satisfied with”- • Group
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
Hello, I chose your hotel again because I was satisfied with my stays in different cities, but I was not satisfied with your hotel in this city at all. Although I made the payment through Booking, the nightly payment were deducted from my card upon departure, now I am waiting for the card to be refunded and if I had not asked to see an invoice, I would not have even known that it was deducted. Also, I had requested a fruit basket for the rooms before going, the fruit basket was not sent at the time stated, despite us telling for days, it was brought the night before we left and when they did, they did not even bring a knife or a plate, they just put two apples, two plums, two tangerines and two bananas in a bowl and sent it. It was like they were joking. However, Laura, one of the employees at the reception, was incredibly polite, understanding, smiling and caring, she sincerely dealt with all the problems we experienced. I would like to thank Laura and I want Radisson Blue Basel to reward this employee.
Stayed in December 2024
-
Reviewed: 3 January 2025
1_5grom
United Kingdom79 reviews6 helpful votes10“Excellent.”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Good location, hotel was clean, staff friendly. Very good breakfast. Would definitely stay again.
Stayed in December 2024
-
Reviewed: 2 January 2025
Claudio
Italy3 reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
I recently spent two wonderful days in this hotel and I couldn’t be more impressed with my experience. From the moment I arrived, the staff went above and beyond to make me feel welcome. Their friendliness, professionalism, and attention to detail truly set the tone for an exceptional stay. The breakfast was an absolute highlight. Everything was fresh, delicious, and beautifully presented. It was the perfect way to start my day and gave me all the energy I needed to explore the city. The accommodations were equally impressive—spotlessly clean, comfortable, and thoughtfully designed for a relaxing and enjoyable visit. I highly recommend staying here if you’re visiting Basel. Whether you’re here for business or leisure, this place truly exceeds expectations. Well DONE!
Stayed in January 2025
-
Reviewed: 31 December 2024
Mélanie
Switzerland11 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Premium Room
- • Stayed 1 night
- • Submitted via mobile
Wonderful stay! The staff was great and the room was just perfect! Thanks much
Stayed in December 2024
-
Reviewed: 31 December 2024
Rachael
United Kingdom16 reviews2 helpful votes10“Perfect hotel with welcoming and friendly staff.”- • Leisure trip
- • Family with young children
- • Premium Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing. All perfect.
A fantastic hotel with super friendly staff. When we arrived late after a delayed flight the person at the desk was so friendly and made us feel relaxed as soon as we arrived. We were upgraded to a suite which was such a wonderful surprise. Great pool area. Great breakfast with lots of choice.
Stayed in December 2024
-
Reviewed: 31 December 2024
Sjaggs
South Africa14 reviews2 helpful votes6.0“Not worth the price”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
The service in this Hotel is not close to what you are used to from Radisson. Most of the day you do not even have someone at reception and have to keep waiting around for them. I booked 2 rooms but the guy made the process of checking in and paying so challenging. Would definitely not go to this Hotel again. The cleanliness of the rooms was not adequate of a 4 star hotel. A lot of dust and you can see that only the bed is made, when the clean up is done every morning.
Location in Basel is good.
Stayed in December 2024
-
Reviewed: 29 December 2024
Alex
Australia24 reviews2 helpful votes10“A wonderful experience”- • Leisure trip
- • Family with young children
- • Premium Room
- • Stayed 1 night
- • Submitted via mobile
Perhaps it was a little expensive but overall it was a wonderful experience
The Radisson blu was a beautiful place to stay
Stayed in December 2024
-
Reviewed: 29 December 2024
Amrit
Denmark5 reviews1 helpful vote1.0“Wastage of money and my time.”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
First the room I booked via booking.com, we did not get that room I paid in advance. After 2 hour struggle they change the room, but still not satisfactory from us. Very dirty washroom, very dirty toilet- cleaning staff forget to flush the toilet and bath tub slide glass bottom full of fungus& look like they never cleaned. Very disappointment and not happy with the Radisson standard.
Nothing
Stayed in December 2024
-
Reviewed: 27 December 2024
Ayşe
Turkey1 review10“Wishing to visit Basel again”- • Leisure trip
- • People with friends
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Nice staff , good location
Stayed in December 2024
-
Reviewed: 26 December 2024
Laura
United Kingdom16 reviews4 helpful votes4.0Disappointing- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
The room had two single beds despite requesting a double bed. The bathroom was not clean and the lock on the door was broken. The shower was also in need of repair. The lighting in the room was poor.
The hotel was walking distance to the Christmas markets and restaurant/shopping area.
Stayed in December 2024
-
Reviewed: 25 December 2024
Issam
Saudi Arabia16 reviews6.0“Great location, service 👎🏼”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
room service is bad or none existent and no cleanliness whatsoever
Location
Stayed in December 2024
-
Reviewed: 25 December 2024
Merab
Georgia78 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 1 night
Room, Breakfast and location are excellent. Staff is very very friendly. Thanks.
Stayed in December 2024
-
Reviewed: 24 December 2024
Aflah
Oman7 reviews3.0Poor- • Solo traveller
- • Single Room
- • Stayed 3 nights
- • Submitted via mobile
The room size. No iron, and I had to ask for 3 hours to get it. The phone in the room is not working.
The Location
Stayed in December 2024
-
Reviewed: 24 December 2024
Corina
Romania13 reviews10“Fantastic”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
-
We loved everything, great amenities, great breakfast and extraordinary people at the front desk - Manuela and Viviene were exceptional and made our stay so much better, making us feel right at home and took extra care of us! Would definitely come back & highly recommend
Stayed in December 2024
Guests also reviewed these properties:
-
Hotel BornholmWest-Terschelling, Netherlands
-
Vasilis StudiosKiverion, Greece
-
3 Peaks LodgeKeystone, USA
-
Hotel Valle IntelviSan Fedele Intelvi, Italy
-
Comporta Villas & SuitesComporta, Portugal
-
Chambres d'Hotes CentaureLabastide-Murat, France
-
Studio Apartment BelvedereGrožnjan, Croatia
-
Apartments Florence Pepi atticFlorence, Italy
