Beatenplatz 4, City Centre, 8001 Zürich, Switzerland
#53 of 125 hotels in Zürich
Guests' ChoiceBased on 3724 hotel reviews
8.6Cleanliness
8.8
Comfort
9.0
Location
9.6
Facilities
8.5
Staff
9.1
Value for money
8.1
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 August 2024
Catherine
United StatesA user error I’m sure, but I could NOT figure out how to turn off the lights! Finally just pulled the hotel card out
So close to the train station - very convenient for a one night stay close to the airport
Stayed in August 2024
Reviewed: 17 August 2024
Yves
NetherlandsA bit dark inside the hotel, can be a challenge for old people or those with reduced vision. Room was well lit, fortunately.
Stylish. Perfect location near the train station. Good breakfast.
Stayed in August 2024
Reviewed: 16 August 2024
Dan
IsraelNo coffee machine
Comfortable, location
Stayed in August 2024
Reviewed: 16 August 2024
Hei
United StatesSink was outside the bathroom.
Room was beautiful! Location very close to the train station. (Didn't know this but) You can check in online and go straight to collecting your key. Air conditioning was strong!
Stayed in July 2024
Reviewed: 15 August 2024
Kate
AustraliaCharged $120 AUD for 4 drinks !
Great bar and rooms Good vibes Staff super friendly and helpful
Stayed in August 2024
Reviewed: 14 August 2024
Ashley
CanadaThe waiting time for elevator is long
The location is great
Stayed in July 2024
Reviewed: 13 August 2024
Stephanie
United StatesThe A/C
The property is eclectic and in a super location! All of the staff was so helpful and friendly, and the only reason I didn’t give it five stars was because the air conditioner never quite could keep up and it was very warm at night while we were trying to sleep.
Stayed in August 2024
Reviewed: 13 August 2024
Emer
United KingdomCouldn't book an extra night directly with the reception. Had to resort to booking.com. Confusing that with Ruby awards the price was stilll higher than booking.com
The location was Fab. Parking was not an issue surprisingly. Staff were very helpful and friendly. Good vibe about the place and lean luxury hits the mark for our family.
Stayed in August 2024
Reviewed: 13 August 2024
Gary
United KingdomRoom small but very clean and adequate for two nights. Location excellent.
Stayed in August 2024
Reviewed: 12 August 2024
Grace
United StatesClean & quiet with a great view. Comfortable bed.
Stayed in July 2024
Reviewed: 12 August 2024
Jeff
United StatesThe bed edges are shin killers.
Chose not to pay for breakfast. A free spread would have been nice. Alot of hotels do this.
Stayed in August 2024
Reviewed: 12 August 2024
Kanistha
ThailandThe room abit small.
Location is good .Facilities ,clean, convenience very good and all staff excellent service.
Stayed in August 2024
Reviewed: 11 August 2024
Caroline
United StatesThe view from the Star room was disappointing (see photo). Tho the room itself was nice.
So we stayed two nights in two different rooms. The first night in a Star room. While technically it is a river view, there is a huge Coop supermarket in the way. You can see the view in my second photo. Tho the room was bigger I was really paying for the view and so I was disappointed. Our flight was cancelled so we stayed a second night we had to check out and check back in, but the hotel staff was nice enough to let us have a late check out on the Star room and got our Lovely room ready early, so we just walked around Zürich for a couple hours. The view from the Lovely room was very charming (last photo) and we would have been fine in just that room. If we stay again, we will choose a Lovely room.
Stayed in August 2024
Reviewed: 11 August 2024
Sunny
AustraliaGreat location and good rooms. Though we had a problem with some water leaking in the room second day, staff were fantastic and shifted us to an upgraded room.
Stayed in July 2024
Reviewed: 10 August 2024
Sue
SingaporeLimited clearance between the foot of the bed and the wall. Walked into the bed a few times as a result. No fridge in the room
Location was great. Short walk to Zurich HBF, which was the main reason for choosing this hotel. Functional furniture and the shower was very powerful and refreshing.
Stayed in July 2024
Reviewed: 10 August 2024
Sarah
United StatesThe location was great! The train station was a short couple of blocks away, it was in the same block as the Coop, it was right next to the river and a short walk to the Old Town area which was super cute with lots of shopping and great restaurants. We were traveling as a family of 4, this hotel did not have rooms big enough for all 4 of us but it was affordable to book 2 rooms and the hotel was able to put us in rooms very close to each other. The AC also worked great and the room was very comfortable and quiet.
Stayed in August 2024
Reviewed: 10 August 2024
Anita
United KingdomNoisy air con that was not easy to understand
It was artistic and modern
Stayed in August 2024
Reviewed: 9 August 2024
Anna
GeorgiaOn our first stay, we were not facing the main street & it was much quieter, but on our second stay we did and it was a Friday & of course Zurich was celebrating understandably :) but it was still okay for us
It’s a modern, tasteful city hotel located in the best possibly location in Zurich, if you need to be close to the railway stationc, shopping or Airport. The staff is super nice and attentive, we also loved the design concept and hospitality creativity. Would definitely recommend!
Stayed in August 2024
Reviewed: 9 August 2024
Phil
South AfricaNothing at all.
Fantastic.
Stayed in August 2024
Reviewed: 8 August 2024
Michael
United StatesAir conditions was not as cold as we would have liked.
Location
Stayed in July 2024
Reviewed: 6 August 2024
Lesley
CanadaLocation & staff were great. Room was very small - but it was clean & comfortable.
Stayed in July 2024
Reviewed: 6 August 2024
Chris
AustraliaTicked all our boxes would stay here again any day.
Stayed in July 2024
Reviewed: 4 August 2024
Juha
SwitzerlandSuper nice and polite staff. Great breakfast.
Stayed in July 2024
Reviewed: 4 August 2024
Jasmine
AustraliaLoved the convenience of location, friendliness of staff and comfort & cleanliness of room. Was a nice touch to be able to swap room cleaning for a free drink by the bar too! Didn't get time this time but would've loved to experienced the movie cinema.
Stayed in August 2024
Reviewed: 4 August 2024
Sarah
United Arab EmiratesThe room was small
Fantastic location. Close to train station, trams and shops/restaurants. Everything is walkable
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content