We had to buy toilet paper etc ourselves. Also the air condition was just a fan, not a real air condition but it did the work.

This was a great place to stay. The location was amazing and it felt very safe. It was located right next to the busy streets filled with shops and the buzzing life of Santiago. On top of the apartment there was an amazing pool with fantastic view over the whole city of Santiago. I would definitely recommend this place to explore the city. The reception were also very kind people.

Stayed in March 2025

The curtains didn’t fully shut so there was a light shining through the window all night. Check in was also a bit difficult

Great apartment, a little of the small side but a ideal base and the pool is a bonus

Stayed in February 2025

Aircon would be good but they do provide a fan.

This was our second stay at the VR suite. As mentioned in our other review the rooftop pool was the attraction which is located on the 30th floor (accessed via block B lifts between 10am and 2pm and between 4pm and 8pm). This time our arrival was very late but the keys were left at the reception desk. Room was comfortable and adequate, very good value. Location is central and there is a supermarket across the road.

Stayed in February 2025

Aircon would have been good but there was a fan and the windows open so not a big problem. As for an upper floor to get further away from street noise.

The roof top pool on the 30th floor is the star attraction of the VR suites. Some reviews say it is difficult to access but it is open 10am to 2pm and 4pm to 8pm and can be accessed from the 30th floor on block B. If in Block A go to floor 20 and use the linking walkway to the other block. Sometimes it is busy but not always. The view from the roof is fantastic as there are very few blocks that high in Santiago. The suites are also in a very central location, easily accessible by taxi or public transport and walkable from most places in the centre. There is a supermarket just across the road and restaurants nearby. The room was comfortable and furnished reasonably well.

Stayed in February 2025

Basic and could do with decor sprucing up

Great location, wonderful staff, clean

Stayed in January 2025

The front desk people do not speak English.

Cleanness, location, friendly.

Stayed in December 2024

The staff doesn't speak English and is not really willing to help out.

Very close to main tourist spots.

Stayed in November 2024

Good value for money considering the location and walkability from Los Héroes. The staff were lovely, really nice people. Room was comfortable and clean. I liked that there was a grocery store right across the road.

Stayed in March 2024

Since you're in the heart of the city, it is very busy and noisy even at night with cars and trucks and city noise, so if you want a quiet place to stay it's not gonna make it.

Cool Place in downtown Santiago. Comfy bed and there is all you need in the apartment. The place is clean and perfect for a single night. Great service at the reception, I've even been offered a coffee while waiting for the check-in to be done.

Stayed in March 2024

Clean and quiet. Good location. Better value than other places we stayed in the area. Carla - best service we experienced in chile. Went above and beyond to help us. Thank you 🙏🏻🙏🏻

Stayed in February 2024

Its a 30th Floor Building with 4 different sections for lifts making it crowdy but hey it's Central Santiago what else to expect.

Location, Location, Location. Swimming Pool is Nice being on the Roof but can be crowdy because of how much flats there are in the building.

Stayed in February 2024

No phone, no poo,l no ac, room was very basic only 1 elevator working for 30 floors on our wing

Location

Stayed in January 2024

A dish towel, some paper towels or serviette’s, and maybe salt and pepper. There is a pool somewhere but you need permission from the owner. Same goes for laundry so we didn’t bother to ask so didn’t get to use.

The room was compact but had everything we needed for 3 nights. We had twin beds and they were very comfortable and the blankets and pillows were great. There was a small table and chairs. No racks to put luggage on so our backpacks sat on the floor. It wasn’t a huge issue. There is minimal cutlery and plates. Only enough for two people so it worked okay for us. Don’t plan on cooking fancy meals. Basically we got what we paid for.

Stayed in January 2024

Gets very warm, fan only does so much. Kitchen has poor utensils which makes cooking difficult

Location is very central, near plenty of sights, supermarket and metro. Decent value for a city centre flat, shower was also good.

Stayed in December 2023

Not possible to do laundry on Sundays.

Nicely and centrally located loft with comfy beds and compact kitchen. Staff very willing to help with check in and check out even out of “normal” hours.

Stayed in November 2023

Check in process took a very long time. No water in the evening due to watermain construction (not VRs fault).

Great location. Large suites good for groups.

Stayed in November 2023

The security at the entrance did not know where the apartment was and had to get them to phone

Close to mid town and staff extremely helpful 😀

Stayed in December 2023

Bathroom could use some updating, but everything worked fine.

Nice location. Clean cosy studio with stove and fridge. Comfortable bed. Great communication with the property in arranging out of hours check in

Stayed in November 2023

Check in times are somehow limited but there is a possibility to arrange in advance for out of hours check in. Bathroom could use some updating but everything was working fine.

Nice location. Clean and practical apartment with stove, microwave and fridge.

Stayed in November 2023

Superb staff. Excellent location.

Stayed in October 2023

Staff were super helpful!

Stayed in October 2023

There isn't much that could have been imporved upon! The place could have been a little cleaner, but it wasn't a big issue at all!

Marcello was amazing! He arrived early to meet my family members who arrived in the early morning. He set them up (including with a transit card) and then met my husband and me when we arrived in th early eveining. While we waited for our family members to arrive, he made us each a cup of espresso (with a little biscuit) and visited with us a bit (interesting with my limited spanish). Location is pretty central. With 7 of us travelling together, it was wonderful to have a place with a kitchen and enough bedrooms/beds to accommodate all in one place!

Stayed in October 2023

The kitchen/living room is on` the 1st floor. The bedroom and bathroom is on the 2nd floor. Might be a challenge for older/or disabled people people.

Location(minutes to the main Des Armes sq, etc), cleaniness, security, super friendly and helpful staff, we dealt with Marcelo, great communication. Nice view from the 28th floor, capacity to leave luggage after the check-out.

Stayed in September 2023

something the host isn’t responsible for, but the room was on the 28th floor and there was only one lift that worked, so that meant waiting times in front of the elevator. a little inconvenience but nothing major. other than that: no notes! we loved it!

we loved that our room was split-level. it was a very spacious apartment. it was very clean, the people were incredibly nice and personal and the location was perfect.

Stayed in September 2023