Everything

Stayed in May 2024

I had by personal oversight forgot to take my cash of US$ 1000 in the safe deposit box of my room , which I realised 6 hours after checking out of the room in the afternoon, I called the front desk reception and they were not helpful at all & told me 9am was too late to investigate my complaint ans they can only look onto my complain after 9am next day . Subsequently I did receive a call from the property manager Miss Sissy the next day and she said that they did question the house keeping staff but didn't find any cash in the room Safe Box , which I found a bit odd as they delayed the investigation process to next day which is simply unprofessional and unacceptable by any standards ! So overall a very traumatic and bad experience due to lack of attention & priority and delayed action on guests $1000

Stayed in June 2024

Everything. Great location, view, apartment, bathroom, bed, elevator, floor, staff, food robot.

Stayed in May 2024

Nothing as everything was great!

The location, the room size, the stuff and the breakfast - all of that was amazing! Its my second time in this hotel and I love it a lot!

Stayed in May 2024

Wi fi is not very good

Staff are excellent. Very helpful and when we had a problem the manager went out of her way to solve it immediately. We come to this hotel every six months and have always had a lovely time

Stayed in May 2024

The apartment felt run down, no aircon in the corridor, there was an eerie vibe if you know what I mean. I feel there were also bed bugs as me and my famly all have red dots at our exposed limbs. The view was also :/

It was in a local neighbourhood and it was lively and cosy.

Stayed in April 2024

Graet apartment, prime convenient location, very friendly staff

Stayed in March 2024

The staff had a poor command of English, and a lack of basic hospitality manners (you know, you can smile at least?). The whole hotel seems to be a bit dated

The room was spacious and clean

Stayed in March 2024

Nothing, everything was so fantastic

Good service and location Friendly staff assist for everything we need

Stayed in March 2024

Location and facilities. Literally I had a whole apartment middle of town.

Stayed in February 2024

1. The location on Google Maps & Apple Maps is wrong. Probably it’s not their fault. 2. I entered the room and someone left the half-opened water bottle on the table so I went downstairs to request for another room. The requested got approved. But it’s not big issue for me.

Very huge room for a solo traveler. They provide everything for my daily needs. Comfortable pillows and bed.

Stayed in January 2024

Poor hygiene. Stinks in the kitchen, balcony, sofa, pillow and bed sheets. No ventilation in the toilet, the smell stayed there for 1 hour after usage.

Nothing

Stayed in February 2024

My stay was too short.

A whole 1 bedroom apartment in the middle of the town. Close to shopping 🛍 breakfast was amazing with lots of choices.

Stayed in October 2023

There is no such a thing

Room size is impressive! Everything is very comfortable! Breakfast selection is also very very good.

Stayed in January 2024

Perhaps, complimentary breakfast would be a good touch, though it is fine! Wished I had been able to spend more time at this place. The TV was not really working, suspect the controller was faulty, but it is fine!

Service Crew of Ascott Hotel Somerset (刘继华 ) did a very good job in hailing a taxi for me. Service is superb. Room upgrade was given on a complimentary basis, very kind of the property. Definitely will stay again

Stayed in December 2023

nothing

all

Stayed in October 2023

I’d never been switched hotel during the trip because of the unbearable hotel situation….I need write a long review to tell the whole story and I really want the platform booking.com notice it. Because this hotel’s pictures are modified and nothing like the real building & rooms. And the hotel’s rating are unreliable, possibly paying someone to promote it online. 1) dirty & stinky washer & rooms (old laminate floors have signs of water damage) 2) I was given a room that still under air conditioning unit maintenance and can’t even get in until an hour later . The front desk apparently didn’t know the work is on in that unit. 3)very weird & suppress floor plan, lack of proper ventilation in the hallway 4) the room posted and notice saying the room needs pet control treatment every Friday. We stayed in at Saturday night and woke up with three big bugs bites, lumps, and super itchy 5) hot water suddenly stopped & the water hosts has some weird sounds, 10 minutes later, hot water came back with at lease 10 minutes running awful yellow colour water…..6) breakfast area is very small & uncomfortable 7) when checking in, front desk staffs lack of flexibility when we requested 5 room keys since we had 5 adults. They insisted only three keys allowed each unit. But we have three bedrooms & 6 people lived there!!Have to explain so long to get two extra keys … the unhappy experience can go on and on… such hidden front entrance, quite messy noisy surroundings & lack of good restaurants nearby….To sum up, we couldn’t stand it and have to cancel two more nights and switch to a Marriott hotel for the rest of the trip! I can’t believe it’s rating ….

Nothing! Everything is bad!!!!

Stayed in November 2023

Wifi not good

Excellent apartment

Stayed in October 2023

WiFi is terrible

Great apartment. Everything you need in the room

Stayed in October 2023

Nothing

Facilities

Stayed in October 2023

Wifi is useless. I have been coming regularly to this hotel and the wifi is still terrible.

Staff are very good. Very helpful

Stayed in October 2023

Nothing. Everything's perfect.

Though not many choices are available for the buffet breakfast, the food is fresh and tasty. The things I like most are the spa pool on the 5/F of the hotel and spacious & cosy hotel room. I highly recommend this hotel to others and will definitely choose this hotel again next time when I go to Shenzhen.

Stayed in August 2023

Cable TV is low resolution, WIfi block mostly used application

700 meters walk from the metro line3 (station Shopping center) Convenient store at the first floor Noodle restaurants at the opposite site

Stayed in June 2023

spacious and close to coco plaza shopping

Stayed in June 2023

the hotel reception gave us free upgrade to a bigger room when there’s availability. very nice of her.

Stayed in May 2023