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Reviews of Cloud9 Hostel

5-70 Carrera 47A, El Poblado, 050022 Medellín, Colombia

#125 of 411 hotels in Medellín

Guests' Choice

Review score

Based on 298 hostel reviews

8.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.2

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.9

  • Free WiFi

    7.8

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Showing 151 – 175

  • Reviewed: 29 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very very basic rooms with tiny windows.

    Nice location of the house and friendly staff.

    Stayed in August 2024

  • Reviewed: 16 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Dirt on the walls

    Stayed in May 2024

  • Reviewed: 28 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was not very clean. Bedsheets were full of hairs, bathroom with mold.

    Location is good, staff is friendly.

    Stayed in April 2024

  • Reviewed: 2 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Terrible small room. Two pp cant pass each other and it was crazy hot in room

    Location, kitchen

    Stayed in February 2024

  • Reviewed: 20 February 2024

    7.0
    Good, enjoyed my stay, would go back but would also look out for other places.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    2 private rooms next to eachother have no windows. Room not very soundproof at all (can hear neighbours breathing). Rest was fine, I had a good stay!

    Location was great, close to supermarket, Exito, Subway and next to delicious pizzaria! Staff very friendly and helpfull. Hostel nice and calm, multiple areas to sit.

    Stayed in February 2024

  • Reviewed: 8 December 2023

    1.0
    Bedbugs
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There were bed bugs in my bed (private room) so I had to leave the place at 4AM as it’s impossible and dangerous to sleep with bed bugs. Disgusting experience

    Stayed in December 2023

  • Reviewed: 26 November 2023

    7.0
    Good value for money steps away from busy Poblado streets
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The tiny window felt a bit claustrophobic and the noise entered the room very easily. Impossible to ventilate the room without opening the door. The room was also very tiny not meeting the expectations/pictures and there was no place whatsoever to store clothes or anything else.

    We loved the location and found the place to be overall good value for money. The location is very safe and rooms clean. Small little shared kitchen is also available with free coffee and outdoor seating. They stored our luggages for no additional cost and all staff was super friendly.

    Stayed in November 2023

  • Reviewed: 30 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    Just a bit impersonal in general, but nothing major to mention.

    This is a new hostel, with good facilities and clean space, it is quite spacious. The receptionnist was very nice at our arrival and departure!

    Stayed in October 2023

  • Reviewed: 17 September 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are paper-thin, could hear everything from the room next door and downstairs in the kitchen. The room VERY hot and stuffy. One fan provided but on the top bunk was unbearable.

    Location was walkable to the center of el pablado, good value for money, friendly staff, clean.

    Stayed in September 2023

  • Reviewed: 2 August 2023

    5.0
    Passable stay, but unlikely to return: friendly host, reasonably quiet, poor communication, no A/C
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    No air conditioning despite listing on the property page ("available for additional charge", but no A/C, paid or otherwise). We were offered an additional fan and outdoor air is mild if it's late enough. Andres provided information on laundry and card payments that his staff weren't aware of--policies are inconsistent or poorly communicated to staff. Laundry was not returned until the third day, despite morning drop-off promised with delivery to room by end of day; we had to search for it so that we could pack the morning of checkout: Day 1 morning: Laundry was dropped off; when asked about pick-up time, Andres mentioned it would be delivered to the room by our return in the evening. Day 1 evening: Upon returning late, no laundry was found in the room as promised. Day 2 morning: Asked about laundry, was told it needed to be folded and would be returned in a basket that night. Day 2 evening: Upon our return, we inquired the laundry's status at reception, but they had no information and couldn't locate it. Day 3 morning (checkout): Still no cleaned clothes and trying to pack for departure; luckily we found the laundry attendant who knew where the clothes were stored. Andres provided a business card with a phone number and informed us that we could reach him via WhatsApp. Messages and calls sent, e.g. regarding laundry, were not acknowledged and received no response. At checkout, receptionist invoiced for double the amount quoted by Andres and needed to reach out to Andres to honor the original agreement. A corrected invoice was successfully processed. Upon arrival, we paid cash as Andres mentioned they had a card machine but it was not working. The next morning we spoke with Andres again who mentioned that the card machine was fixed. We offered to pay then but he said we could pay at checkout. At checkout, the machine worked but the receptionist had to call Andres to allow it.

    Owner Andres is very friendly and responsive when directly communicating in person. Andres was very accommodating with choice of rooms. Andres was very informative about local events (e.g. Feria de las Flores) and offered a referral to other properties in the mountains if we wanted to take a day trip. Hammocks and bean bag chairs are nice amenities, although they take a while to dry out after rain. New construction/furniture, good pillows. Reasonably quiet--a few reviews had us worried; the pizza restaurant in front closes by 10pm so it wasn't a problem for us (also it's delicious). Great location walking distance to Metro and El Poblado nightlife. Excellent wifi, speeds up to 150mbps symmetric (bidirectional) Friendly dog.

    Stayed in July 2023

  • Reviewed: 10 May 2023

    6.0
    Coominal areas are nice but room wasn’t. Uncomfy bed and you could here everything from outside. Staff were helpful and
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bed was very uncomfortable and room smelt of paint. Gap under door meant bugs got in and we could here noise from nearby restaurant easily. Would be better if was more private/quiet.

    Great kitchen and communal area - although we didn’t use these.

    Stayed in April 2023

  • Reviewed: 11 April 2023

    7.0
    fair value near poblado snd metro
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    not enough soundproofing

    near metro

    Stayed in April 2023

  • Reviewed: 7 April 2023

    3.0
    Poor
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like that there were some type of tiny bugs on my bed that got on me and for a few days after leaving I still felt them on me and had to wash my clothes to prevent them from getting on my things. They literally look like little dots but are actual tiny insects. Took a video but it doesn't allow video uploads on the picture it just looks like a dot.

    The hostel is fine except that there were some type of bugs on my bed.

    Stayed in April 2023

  • Reviewed: 31 March 2023

    3.0
    Not the best, lots of issues.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 14 nights
    • Submitted via mobile

    See above.

    There was no breakfast, owner and staff very rude, too much smoking marajana, very noisy with barking dogs and construction next door. Rather than changing sheets after previous guests they would just iron the old sheets, bed bugs.

    Stayed in January 2023

  • Reviewed: 24 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the room was very small and lacking space to put your things, also there was VERY loud construction every morning starting around 7:00. I had one of the rooms in the garden and could literally hear my neighbours breathing. stayed 2 nights and that was more than enough

    the staff was superfriendly and the place was clean

    Stayed in March 2023

  • Reviewed: 17 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    the restaurant downstairs is really loud, until 23pm. the. in the morning from 7am there is construction. bed was very very tiny

    good location, nice staff. good common areas

    Stayed in March 2023

  • Reviewed: 8 March 2023

    7.0
    not the best value for money
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    noise: my window opened into the staffs laundry area so there was noise coming from early in the morning. there was also construction with debris falling on my room starting from seven am. in the room itself there was water leakage under the bathroom floor so every time is showered the floor would flood. I also came a cross a cockroach. the bed linens were passable but on the poorer side.

    the staff was friendly. the kitchen was also large and clean with proper kitchen equipment compared to the other hostels I stayed at. it was nice that each room had assigned space in the fridge as well. the hostel is on a quiet street but within walking distance of the metro.

    Stayed in March 2023

  • Reviewed: 6 March 2023

    6.0
    functional last resort
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    it’s a serious DIY job where they’ve chosen the cheapest way to renovate an old house. the shower May as we’ll be a hose that shoots water at you. the taps also scream at you when you use them. our bunk bed was literally two beds hammered on to one another with a dodgy ladder screwed on - we put our mattresses on the floor because we felt so unsafe. walls are paper thin so you can hear everything. just think it’s not worth the money you pay for.

    second visit to this property but only because we were in need of accommodation last minute. location is safe and close to el poblado. my room was cleaner than last time. (no mould)

    Stayed in March 2023

  • Reviewed: 6 March 2023

    1.0
    Don't trust the Pictures!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    We booked a Deluxe-Dbl with big bed and private bath. We were put in a small chamber with Bunk-Beds and a "private" bath that wasn't connected to the room. Definitely not what was portrayed by the pictures! As if it wouldn't be enough the sheets, towels and bath-room were disgustingly dirty,- there was (period-?) blood on the bathroom floor.

    -

    Stayed in February 2023

  • Reviewed: 1 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom in the private room was frustrating- shower water came up under the tiles meaning they were almost floating. The seal around the toilet was broken so the room smelt like sewerage. The walls were so thin we could hear the neighbours using the bathroom and even typing on their phones. I heard from other guests in different rooms of the same issue. There were chairs outside our room where people sat to drink and smoke and the smoke came into our room, which was annoying. Not the most social hostel due to lack of good communal areas.

    Good location, rooms were clean. The price was ok for El Poblado.

    Stayed in February 2023

  • Reviewed: 28 February 2023

    6.0
    it’s was decent and very hostel like.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    small rooms, poor/noisy ac. would not recommend private rooms for more than a couple days. for short stay we had what we needed.

    very clean, safe, and quiet. nice staff

    Stayed in February 2023

  • Reviewed: 27 February 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 6 nights

    Thin walls, noisy property. Uncomfortable bathroom, bed, pillows. No breakfast, not even as an optional. Property has a popular pizzeria on the front lawn - to access the property you have go through a long line of people thinking you're cutting the line for dinner. No atmosphere whatsoever - the property seems more a temporary accommodation for locals than for tourists. No info at all is provided on the city or activities or anything at all. It is like an hotel but worse. Location is not the best. El Poblado is a big place and this location is in the periphery of where the food venues are, and you absolutely must take a taxi at night, even if only for what would have been a 10-15 minute walk. You might as well stay in Envigado if you're going to need a couple of taxis every night to move around.

    Stayed in February 2023

  • Reviewed: 21 February 2023

    4.0
    Would not recommend this place.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Noisy at night!!! Poor bed and pillows.

    nice kitchen and common rooms

    Stayed in February 2023

  • Reviewed: 18 February 2023

    7.0
    Decent-ish
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Our shower wasn’t working properly - it just spurted water at us. mould in the room :(

    Safe neighbourhood, good location. Good restaurant options within walking distance. Just enough distance from the noise and parties of el poblado.

    Stayed in February 2023

  • Reviewed: 30 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights

    I'm writing this on the 5th out of 6 days I've been woken up by construction. This time, 6.45am which is a record. It's usually 7.15am. The construction is literally 10ft away, next to the balcony. I think it's part of the same hotel, extending etc. The owner simply told me "they're not meant to start until 9am". I can assure you that's not the case and flagged it to no avail. The only day it doesn't happen is Sunday. The bed aren't doubles either, more like 1.5x singles. The pillows are pretty terrible too. The Wifi in the room is awful. I don't know why they can't provide an extender. The Wifi in the hotel is great, but in the room non existent so wasted all our 4G on our phones. They supply the biggest TV I've ever seen in a hotel room with Netflix/Amazon Prime etc and yet no internet to watch it... it worked maybe 50% of the time. TOP TIP: Open the window and doors fully and you'll get slightly better signal.

    The staff were really nice and helpful. The WiFi in the main hotel is really good. The kitchen is stocked and free coffee etc, all really nice and really clean. For 30k you'll get laundry done in a day. Location is decent, still a bit outside proper El Poblado and you have to walk through a park at night.

    Stayed in January 2023

Showing 151 – 175

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