the policy the hotel has on changes to bookings

Great location & breakfast

Stayed in January 2023

A few things we wish was different. There were few spots around the pool so every time we try to get a spot it was always taken. I wish there were more sun beds, especially since this hotel has so many rooms. The other thing was that the people who worked in the breakfast came across rude and not attentive to the guests at all - this was a big disappointment and something I hope the hotel will work with.

This is like a green oasis in the middle of town. Great room with a lot of modern features. The restaurant area is nice! The staff at the reception did everything to make our stay comfortable and were so sweet. When we got food poisened they contacted a doctor for us that we got to speak with, fhe doctor gave some prescriptions on medications that the hotel bought for us at the pharmacy.

Stayed in January 2023

- Bathrooms are retrofitted inside the room without proper walls. The toilet has a gap in the door facing the bed, the sink is on the other side of the room, and the completely dark black shower opens straight into the room and leaks water on the floor due to poor construction. Don’t come here with a partner if you want privacy, they will see and hear everything. - There is music playing in the corridors and you will hear it all night. - Cleaning staff will rearrange the contents of your suitcase, unpacking part of it without permission, and placing clothing items in different parts of the room. - We waited 25 min on the rooftop bar after ordering a drink and it never arrived. - Toiletries were watered down and mixed between two sets of products, likely because they weren’t fully closed or just - The ambience is dark and gloomy. Every wall is black and lighting is intentionally dim. This might be the vibe for some travellers, but it comes off as tacky and hostel-like to me. We stayed one night and left early as the hotel kept delivering disappointments.

It’s well located. Staff is doing their best

Stayed in January 2023

I paid for two people, but was not allowed to bring anyone back to my room. apparently, for security reasons

overall good with good restaurants

Stayed in December 2022

I had a very uncomfortable situation with the stuff.

Stayed in December 2022

So dark, I felt claustrophobic, it's not like the pictures about the rooms, they said it's fancy but it's not. so expensive for the noise of neighboring parties, breakfast very late, they don't give you water. my american boyfriend says it's not an appropriate place to rest in his culture. and the restaurant by the pool cannot be enjoyed either, it has too much invasion of green, this hotel disappointed me!

healthy food.

Stayed in December 2022

it’s so so noisy! more than expected for any accommodation .. the rooftop bar music/party keeps going till 2 am

trendy, modern and green! loved the breakfast area! the decor details and vibes overall were great! the service was also great!

Stayed in December 2022

The AC stopped working in the middle of the night and the room was boiling. The hotel couldn't get it to start working again so they brought in a portable AC unit but at this point it was too late to make up for a terrible sleep. We were told we could get some £ off the bill for the inconvenience but we didn't. Strange music playing in v dark corridors which we could hear throughout the night and it was a rather basic room for the price.

The bar and restaurants were great. Very good cocktails.

Stayed in December 2022

The rooms were TINY, like micro sized. No room for anything. The prices were outrageously high. Security accused my girlfriend of being a prostitute. Besides that, it was great.

Most people were nice

Stayed in November 2022

after staying several times i had to spend several emails, whasup chats and calls to get a late check out and a good rate (due to some incidents during my previous stay - a noisy party in another room authorised by the hotel-

location

Stayed in November 2022

stuff on desk was strange,they try to add an extra costs

location

Stayed in November 2022

- Extremely loud music from the terrace/patio until late at night that can be heard in the rooms - Inverted criteria; they seem to prioritise making it a fun/unique concept versus securing the basics of what a hotel should offer (comfortable and silent rest) - Bed mattress a little too hard - Dysfunctional room (there’s no one bathroom, everything is spread throughout the room; the shower is so dark that we can badly read the labels of the toiletries; there’s no wardrobe; the room was cold; hard to go under the shower without getting the hair wet - clearly not designed thinking on the female audience) - There’s alcohol in the room (paid) but no where to make essential things like a coffee or a tea - All in all the concept they are trying to convey is unclear (zen music playing in the corridors, loud music playing in the patio/terrace at night, lots of alcohol bottles in the room, but then the restaurants on site are meant to be heathy … it’s all very confusing and hard to get a consistent experience) - Not sure I get why they don’t facilitate check-ins before 3pm if the rooms are available; a little anti-service at times - Definitely not the standards of a 5 stars hotel It seems they are still on the way to sharpen the concept and think the costumer experience through.

- Breakfast - Location - Effort in making it a design hotel with an unique atmosphere (though at the expense of good sleep) - Some staff was very helpful

Stayed in November 2022

The room was small, it was also damp. We told reception who just changed the sheets but didn't do anything else. This hotel is maybe a place to be seen but not to stay

The bar and reception area was cool. The location was great.

Stayed in November 2022

This is not an appropriate Hotel if you want are travelling for business and need 1. functionality 2. to rest. Very noisy, with music all day around (in the Hotel), people coming and going in the Lobby (the Hotel has restaurants where many people non hosted at the Hotel go for lunch and diner ) , rooms that seems to be designed by your worst enemy - the summit of the non-functionality: shower at one place, the sink in front of the bed, the wc in front of the shower but in separate spaces. Not a single closet in the room where you can put even a couple of T shirts ending up with your suitcase opened on the floor in a truly camping - and it's a 5 star Hotel!!!

Breakfast

Stayed in October 2022

a bit noisy, as it was rainy a bit chilly!

the bar and restaurants are nice.

Stayed in October 2022

Pretty loud at night even on the quieter side. Definitely a fun atmosphere, but do be aware of that if you are expecting to turn in early and have quietness

Breakfast was amazing, beautiful location, great staff.

Stayed in September 2022

the staff was very judge. sorry I don’t travel with my Louis and Gucci.

the location

Stayed in August 2022

This hôtel is VERY expensive for what it brings. 1) They valued design over functionality. You can't see in your bathroom and it's difficult to open the door. The rooms are very small for a 5* hotel, it feels like a 3 stars at best. 2) The swimming pool has 4 beds. That's it. There are hundreds of people capacity but you can't lay close to the pool. They also deep cleaned the pool between 10am and 12am, the best moment to go to the pool in my opinion. 3) Every service is completely overpriced. I had laundry service, it was more expensive to clean my cloths than to buy new ones (t-shirts and underwear). I could not believe it and felt completely robbed by the hotel. 4) The breakfast is good at best. I would never qualify it as great, even less excellent.

Location was good.

Stayed in September 2022

the hotel was dirty and the staff obnoxious

I didn't like anything.

Stayed in August 2022

No closet space. Rooms súper super small. Bathrooms uncomfortable No space to accommodate you clothes and no place for make up.

common areas beautiful

Stayed in August 2022

room was extremely dark, absolutely no sunlight . No closet no hanger in shower ac not functioning properly two drinks were un drinkable and we were not offered a credit one full meal was paid in cash at the bar and charged again in final bill at checkout (still waiting on a resolution ) rooms are very male oriented , zero female touch

location , rooftop , general design

Stayed in August 2022

I will never book with booking.com again ir klick klack

Stayed in August 2022

Terrible service, slow at the reception receival, in addition to my booking charge they charged me extra for another guest although I clearly did choose 2 guests and I proved it to them. Slow service, cheap rooms and hotel

Location is nice and so is the food. The rest is a no no. stay away

Stayed in July 2022

where do I even start! all I’m going to say is save your money and go to other hotels in the area. when we arrived, we got to get check in which wasn’t that bad and Jesus greeted us and took us to the room, again he was great. I was so disappointed I was with the room size. this room was super small and not worth the price at all. second, when we got there we were tired and wanted to take a nap, but we couldn’t because we were placed in a room that had construction happening, it was loud and it was impossible to take a nap. we asked to be changed rooms but they said they didn’t have anything available at that moment and we were told the next day we would be changed and we never got a called or visit from management about the room change. so we stayed in the same room for two days and nights and was so annoyed because I couldn’t work from my room. they told me they would give me a conference ro and it didn’t happened either, so I went to a cafe to work. then after spending the whole day out we came back to a dirty room. we had to call front desk to get our room cleaned. it took one hour for someone to come clean the room. then the service was just terrible not sure because I’m Hispanic and most of these employees think that we can’t afford to pay for the prices. we noticed they treat white Americans way different than Latinos. we felt honestly discriminated against. the customer service lacked at the at roof top, at the breakfast time and throughout the whole hotel. I read so many reviews about how great customer service was and I was completely disappointed and appalled by the way this people treated us. so if you’re Hispanic don’t go with high expectations. go somewhere else, there are plenty of better hotels with great people on the area. stay away, this hotel is not worth the hype nor the money!

the only thing I kind of like was the pool but the view wasn’t even all that it was covered by trees and they blocked the view of the city. there are better hotels with better view in the poblado area. the only good person in this hotel was Jesus, who was nothing but super friendly, polite and great but besides him no one else is worth mentioning.

Stayed in July 2022

Facilities close early Staff not exceptionally friendly Rooms very dark and however very nice functionality did not match

Good location Good security

Stayed in July 2022