Ground floor elevator was not working - had to go down stairs to the lower level to get the elevator. walls are very thin. music from the rooftop was extremely loud, interrupting sleep on the 2nd floor. Had a very early departure, staff offered to give us a bagged breakfast to go; we accepted and advised of our departure, no breakfast was provided.

the property is beautiful and modern, set up well for comfort in general. one staff member was particularly helpful and welcoming (Christian).

Stayed in February 2023

Everything is just too cute. The bed is very comfortable but in the corner so hard for the inside sleeper to get out. Small but functional bathroom.

Excellent attentive helpful staff. Good location. Very good breakfast.

Stayed in February 2023

The hotel is too noisy. The breakfast was poor. The atmosphere was too much for me. The room didn't have enough light. I didn't feel comfortable.

The location is good.

Stayed in February 2023

First, the room was small and the bed was not comfortable. The hotel was having renovations so the facilities were closed. The rooftop is really loud on weekends and we could hear the music in our rooms even though we stayed on the 2d floor. Also the staff seem inexperienced and couldn’t meet our requests. Overall, we were really disappointed by this hotel.

The location of the property was good for us

Stayed in February 2023

the air/con was not working so we overheated the room did not get serviced the staff were not friendly the hotel was being renovated which made the experience unpleasant

rooms were great and so was the location

Stayed in January 2023

No kettle in room No refrigerator No choice of tea, I drink black tea

Reception staff were friendly Thé porter was friendly

Stayed in January 2023

very noisy room. no sound protection. for cold nights in Bogota they don’t have airco in the room.

location and breakfast only. all the rest is definite NO

Stayed in February 2023

hotel under restructuring the air conditioning did not work

the room the location

Stayed in January 2023

Terrible experience and cannot believe it is a 5 star hotel. Before we arrived we contacted reception to ask if they could reserve a table for 2 in the roof top restaurant. We received a reply via email to contact them directly. We phoned to get laundry collected and we’re told we must bring it to reception ourselves. For morning coffee in your room there is one normal coffee pod and one decaf. Sorry if you both want the same coffee. For breakfast your choice of fruit juice is orange, orange or orange. Your choice of cold meats is ham, ham or ham. Our shower tap was broken so the choice was a trickle of freezing cold or a blast of boiling hot. Even after bringing this to the attention of the General Manager the issue remained unresolved. Never ever again given how much choice there is in Bogota.

location

Stayed in January 2023

room XS is too small but it’s called XS so we should have known :-).

we had the smallest room and this was really bit too small. think in another room the stay might have been different. nice rooftoobar, trendy and good, safe area.

Stayed in January 2023

The hotel is described as some marvel of design, but it falls short in so many ways. Mostly hard surfaces means that noise travels from and to the hallways. This made us feel like we had less privacy than we wanted and noises in the hallway were a disturbance. In the room itself, you can see your partner showing or toileting. Accessing the cupboard near the bathroom sink meant we had to remove any items placed on the sink just to open it - just one example of how the design isn't as innovative and space saving as it portrays itself to be.

The breakfast/food was amazing and the staff very pleasant. I would stay again but I'd probably ask for a larger room and ask some questions before I booked. (see below)

Stayed in January 2023

The hotel was under renovation and we were not informed in advance as we would have changed hotel if we had known. Consequently the hotel facilities were temporary and makeshift. We stayed at their sister hotel in Medellin earlier in our trip which was great and we booked this hotel due to the atmosphere, design and vibe. This was all missing during our stay at Bogota. Breakfast was served in a temporary “restaurant” between reception and the lifts. The reception/restaurant areas had no heating so outdoor heaters were placed throughout the space. The rest of the hotel including our room and rooftop bar also look tired and needed a refresh. The hotel offers earplugs for the construction noise during the day. We were offered a small discount and dinner but this wasn’t really the experience and end of the holiday we had envisaged. Up and coming customers should check what parts of the hotel are closed and under renovation in advance.

Location was good

Stayed in January 2023

the treat, bad communication with the guest, no solutions… everything was an extra fee

the location

Stayed in January 2023

the property was in a state of renovation and this was not made clear at time of booking. thei is unacceptable, very misleading..

Stayed in January 2023

The receptionist when I arrived was kind at the beginning. My cousin needed to help set up something for my girl friend so she needed to come up maybe only 15 min. She was so determine to let her up I ended up paying additional for her. She was the worst part of my stay.

It was a great hotel and all. Its over price for what you get to be honest. Bathroom and bed room were cool but nothing especial.Facility was clean and the phone on the room was cool but again not necessary.

Stayed in December 2022

There are some works going on in the property so the lobby and restaurant are closed but this was not informed in any of the messages received by the property. After greeting, front desk staff first directions were that you cannot receive guests in your rooms....not sure if that is a nice way to salute a customer, it gave me the impression that the hotel is used for something else.

Location is great, next to Park 93. Breakfast was yummy. Free mini bar.

Stayed in December 2022

We had stayed here before; however, our experience this time was terrible. I would not recommend this hotel; there are plenty of hotels in Bogota with good vibes, excellent personnel, remarkable facilities and excellent location. They have lousy service (both at the front desk and the restaurant). The rooms are nice but small and uncomfortable (there is no space, just a pretentious design). If you want to go to their rooftop, there is always some event, so you are requested to go at a different time (there is no preference for their customers). There is always a lot of noise, either from outside or from the personnel yelling outside the corridors. When we stayed, there was no hot water on the first day, and if it were not because we called and asked, they would not have told us there was an issue with the water and no alternative solution was proposed. So don’t let them fool you.

The location

Stayed in November 2022

Very cramped rooms - a double bed only accessible from one side?! Some staff rather surly.

Good bar. Decent breakfast. Clean.

Stayed in November 2022

the hotel is in need of maintenance. they have too many gadgets in the room that make it not practical to use. the hotel should have a larger reserve water tank.

The location and food

Stayed in November 2022

too dark, rooms ver small

lo atio , breakfast

Stayed in August 2022

The room was freezing since there is no central heating and the small heater they provided upon request was not doing much.

Breakfast was very good and the rooms had a very nice taste.

Stayed in September 2022

The staff was not the friendliest. We had a couple of issues with the food and being overcharged for things like a glass of water, 2 service fees for having room service delivered and if you order anything additional at breakfast than one dish per person they will charge you!

The room, the shower and amenities are superb.

Stayed in October 2022

not worth the price, noisy, staff not helpful, someone from the room service hung up on me when I asked for mayo, no water for a few hours…

nothing

Stayed in October 2022

location...

Stayed in August 2022

Weekends are very loud in the hotel. Lots of loud music and lots of action.

Breakfast is excellent. Rates are very reasonable. Location is near Park 93 with lots of good restaurants.

Stayed in September 2022