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Reviews of The Clock Hostel & Suites

Calle Roman # 5-30 Centro Histórico, Centro, 130001 Cartagena de Indias, Colombia

#166 of 322 hotels in Cartagena de Indias

Guests' Choice

Review score

Based on 428 hostel reviews

8.1

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    9.6

  • Facilities

    8.0

  • Staff

    8.3

  • Value for money

    8.4

  • Free WiFi

    8.5

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Showing 151 – 175

  • Reviewed: 21 February 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Superior Double Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    It isn’t clean at all and there’s no commun area to chill or meet people. You also have to wait a long time to get your breakfast since it’s only one personne cooking one plate at the time…

    Stayed in February 2024

  • Reviewed: 17 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Not enough bathrooms, common area pretty small and small table for breakfast so you have to queue

    Perfect location, nice private place with bed

    Stayed in February 2024

  • Reviewed: 15 February 2024

    2.0
    Caution
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The guy named Ariel who works in the hostel robbed me money for some non-significant laundry BS. I said quietly to keep that small amount of money he robbed, and i would write a bad review. He then canceled my booking so i can't write it (i guess i will pay twice for the "no show"), So i booked another night just to write this current review so you guys can be aware that this Ariel is a thieve. When i asked to talk to the boss, he said he was the boss (which is a lie), and agressively said i will not sleep in the hostel one more night, even if i paid it, and threatened to call the police, but obviously he never called them because he was lying to scare me up, and was aware about what he did. Guys, please pay caution with this Ariel guy who stole, lied, was agressive, disrespectful, and cheated by canceling the booking so i can't write this review, non professional at all. I hope the "real boss" from the hostel will explain him how to treat tourists. The other people working there are all professional and respectful.

    Good location, Good Price

    Stayed in February 2024

  • Reviewed: 11 February 2024

    4.0
    Not worth it
    • Leisure trip
    • Couple
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    There are only 2 big rooms with the bunkbeds so about 16-20 beds per room and only 2 toilets/showers per room so basically it’s never free. There’s no atmosphere in this hostel and it’s very noisy before of the street noise. Breakfast is included but the most horrible salty eggs you have ever tasted. Definitely won’t be coming back there.

    Good location.

    Stayed in February 2024

  • Reviewed: 9 February 2024

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t get breakfast ‚cause the lady was way too late with the preparation. As I as for at least coffee, she shouted at me.

    Location

    Stayed in February 2024

  • Reviewed: 28 January 2024

    2.0
    Location was good but that’s it
    • Leisure trip
    • Couple
    • Superior Double Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    When we arrived they overcharged us significantly and were dismissive about this and kept passing us over to other staff. You just get a wristband for entry which makes you feel unsafe, there’s no locks on doors and anyone could wander in. There’s only seven bathrooms for at least 60 guests which means a lot of waiting around to use them at peak times. Only one woman cooking and serving breakfast for everyone which is just unrealistic and takes forever, and there isn’t enough seats for everyone to sit down for breakfast. We did eventually receive a refund on check out, but this was handed to us without a word from the staff which again felt really rude. All in all, if you’re using this hostel as a quick stop before travelling onwards, it is okay, but for a longer stay would not recommend at all.

    The location was really good, although quite loud at night. 10 minute walk to the pier which is ideal for going to the islands.

    Stayed in January 2024

  • Reviewed: 26 January 2024

    5.0
    Not the best experience so far but for the price and location very fair. I would however use rhe shared rooms as they ar
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We would have expected better for a private room. But we were surrounded by fan and AC which was running 24/7 with an immense loudness. The breakfast (however for the price and a hostel I would not downvote it) was simple and spartanic. A small fruit bowl, eggs and a toast with mamelade, thats it.

    The look and feel is very nice and the location is right in the middle of the old town.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    Super hostel in the city centre
    • Leisure trip
    • Couple
    • Superior Double Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom in the morning had a huge queue! The issue is the fact that there are not toilets separated from the showers. The bathrooms are in good condition and clean tho.

    The location is top! We had the superior double bed and I have to say it’s an interesting accommodation! Breakfast was good and the staff very nice!

    Stayed in December 2023

  • Reviewed: 5 January 2024

    6.0
    Only place available at short notice, wish we could have booked somewhere else
    • Leisure trip
    • Couple
    • Double Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Not clean enough, 3 bathrooms for 50 people means dirty bathrooms and queues for toilets, a bit smelly in dorms, night staff smoke too much weed to keep you safe at night, cockroaches around the beds, they scam you with breakfast that is earlier than half the guests get up (9am), breakfast staff were rude.

    Location - rest is mediocre or bad

    Stayed in January 2024

  • Reviewed: 30 December 2023

    4.0
    If you want a good sleep, this is not the place
    • Leisure trip
    • Family with young children
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights

    Other guests were super loud, so it was really hard to sleep.

    Location was very central

    Stayed in December 2023

  • Reviewed: 26 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfy! Great location in the historic center of Cartagena.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and comfortable. Location is excellent. Right in the historic center of Cartagena

    Stayed in December 2023

  • Reviewed: 25 December 2023

    3.0
    Suitable for one night pit stop and that’s about it.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We booked a private room with en-suite. The image has a window. We did not have a window in the room. There was one small thin blanket to share between two- no sheet. The pictures have a luxury soap but it was just a wrapped bar of the cheapest soap available. We used our own. We had to use a towel to cover ourselves. Didn’t see anyone use the jacuzzi - wouldn’t have myself either. Don’t think it was worth the cost of around £65. For a little more we could have had a proper hotel (and windows).

    This is on one of the busiest street in the Old Town so if you’re looking for that location it’s good. The en-suite bathroom was clean. The staff at the front desk are friendly.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    3.0
    Grotty and unfriendly
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff unfriendly apart from the woman who made breakfast and seemed to do everything while those on reception sat their phones. Only one bathroom for about 20 beds. Two others were locked for my first two nights and then on the final night they were opened. No sheet or blanket unless you ask.

    Location Wifi is fine Breakfast just ok

    Stayed in December 2023

  • Reviewed: 8 November 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilets were really dirty and all toilet seats were broken. Not enough toilets/showers. Nowhere to hang f.ex a wet towel next to your bed.

    Good location in town. Good with A/C. Good breakfast.

    Stayed in November 2023

  • Reviewed: 26 October 2023

    2.0
    The location was excellent but that's about it. I personally wouldn't stay there again.
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 6 nights

    I didn't like the fact that there was no hot water for showering or that there were only 3 bathrooms available which was always occupied. The staff cleaned the main areas but not our individual "rooms" unless the person has checked out. I had also seen a cockroach in the kitchen which made me move out the next day.

    I liked the location of the hostel. It made exploring the town very convenient.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    4.0
    DON'T FALL FOR THE ELECTRICITY SCAM
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    There is not enough electricity in the building for all the rooms. The staff batlantly lies to you telling the problem has been going on for just 24 hours and should be fixed soon. In reality, I overheard other hostel staff and learnt that the problem has been going on for weeks now. The hostel just pretends to be working on it by connecting different rooms to the electricity at times. They have no intention to fix because they would need to shut down for a couple of days. I booked with enough time and was never told about the situation, in order to book another place. I was told until I got there and couldn't get another booking. They never offered a discount or a negotiation, but where offering discounts for new guests without bookings. If you do decide to stay, you should know that you won't have electricity during the whole stay and should negotiate a better price.

    Location, cleanliness, dorms.

    Stayed in September 2023

  • Reviewed: 15 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    staff~Felipe

    location

    Stayed in October 2023

  • Reviewed: 5 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    There was a power cut for 2 days and they didn't offer a discount. No sheets to use as blankets

    Nice ladies working there

    Stayed in October 2023

  • Reviewed: 4 October 2023

    1.0
    Worst experience ever
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    We were not checked in. They booked us to other hostel at Getsemani. Ordered taxi for us with other just to check in guest sent us to another hostel

    Upon check in, I was told that today there’s no power or the property is total darkness. No guests were there

    Stayed in September 2023

  • Reviewed: 16 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff, good location 👍

    Stayed in September 2023

  • Reviewed: 9 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The service was poor. Andres and the cleaning ladies were great! The manager wasn't good at all.

    Location is great

    Stayed in September 2023

  • Reviewed: 23 August 2023

    10
    BEST HOSTEL!!!
    • Couple
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Loved everything! The LUDO board game is missing 2 tokens hahaha, but was able to have a great tournament with my friend either way!!!

    I liked the vibes and thematic. It looks really nice, and it feels amazing and comfortable. You feel at home, surrounded by nice people. Breakfast was alright! Bathroom and beds are definitely good for the price, enjoyed it a lot. Loved the temperature as the A/C is cold enough!

    Stayed in August 2023

  • Reviewed: 13 August 2023

    5.0
    Too much noise but excellent location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room 2, the one i got (not the pods) was noisy because of the air conditioners of everyone right outside my window. That night was noisy because of a bar or whatever close to it and when i turned my own air conditioner on it had a bright light temperature indicator that iluminated all the room, i didn't really sleep that night. The cost / benefit of the pods are great though.

    Location is excellent, the building is clean and well mantained

    Stayed in August 2023

Showing 151 – 175

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