bartenders 5 out of 10 are in a bad mood, and just give good treatment if you give them tips. I really had a bad experience with Yanira at bar in lobby two.

location, facilities

Stayed in February 2023

Shortage of pool towels. Hard to book the restaurants, only got one. A dangerous exit at one of the elevators, instead of flush with the floor, it had a ramp with a drop off at the sides. I stepped out and to the side to let others on and had a nasty fall. At 73, I'm thankful I didn't break anything There should be railings.

Stayed in January 2023

one elevator was out of service all the 4 days we spent there in the hotel

Was clean, well maintained

Stayed in January 2023

Furniture needs some attention or upgrading. Noise from the pool while in the room was disturbing. Queueing for pizza in Don Simon took a long time.

Staff were helpful and friendly. Food choices were generally good though sometimes a little cold. Pool 1 was great. Setting was wonderful.

Stayed in January 2023

The room seemed a bit dated and needs some form of updating.

The breakfast selection was fair

Stayed in December 2022

Room was a bit old and some small things were broken like the drain in the bathtub. Pillows had too many bumps. Room was not cleaned everyday for some reason. Japanese restaurant was a big disappointment. Got a room facing the garden would have wanted one facing the pool or the sea.

nice beach, good water sports, clean swimming pools, friendly staff. Night shows were entertaining. Cocktails were good.

Stayed in December 2022

Rooms are dated. Had to ask for room change - didn't feel clean - Not too many seafood options at restaurants.

Great beach. Good facilities. Helpful bar and gym staff. Nice View

Stayed in December 2022

the persons that they clean the room she would open my door automatically with out knocking the door I didn’t like that

the pool and buffet

Stayed in December 2022

The casino and the disco where lonely. Every guest should be given a schedule of activities for the week so you can be more informed.

well kept clean and cozy beds with a beautiful view of the pool and the beach.

Stayed in December 2022

Coffee and soda should have been accesable for self serve

Stayed in December 2022

Only thing I did not like was the noisy background-music in the buffet.

The staff was really friendly from the beginning to the end. I got a room with a view as far as possible from the activities and noise. Comfy bed and seaview.

Stayed in December 2022

Food and specially drinking WATER are bad! If you want water ask for water bottles.

Rooms and facilities are comfortable.

Stayed in December 2022

Customer service was a little poor. Fair variety of food but not so much quality flavours.

The pool was nice clean and neat two large options. Need to find a way to make easier for guess parking lot to the front desk. Maybe Valet Parking and options withing the facility to move around.

Stayed in November 2022

the food was not great just fair

Guest services was great

Stayed in November 2022

They did not provide towels a few times until I asked for it. Buffet food quality was not good and is about enough for survival. Restaurant food quality is not high quality. Specially Japanese restaurant food is not real japanese and is a way below my expectations. Hotel management is not satisfactory. Hot water was off for the last 2 days.

Not much.

Stayed in November 2022

Absolutely not friendly stuff especially bartenders and waiters . You get feeling like they pay for your food and drink and same time making you feel uncomfortable why you are asking for drink .

Stayed in November 2022

What I don’t like about it the entrance is bad the road needs to be reaper,needs to be clean the first impression is very important the road is too bad

Stayed in November 2022

rooms need update as well !! air conditioning need a proper cleaning service since it smells old and funny and does not cool enough!! bathroom could use an update as well

love the beach and pools !! property is good but need some update!! lightning at lobby is poor and buffet need some screens around opening so fly and bird don’t be on food

Stayed in November 2022

We lost hot water for 3 days, then only had Luke warm for last 2 days of our stay. In the 2 Building the nightly entertainment is Extremely loud up til 10:30 p.m. If your looking for some evening quite, do not stay in this Building!

The Specialty Restruants were all very good as was the Buffet. Staff extremely helpful and friendly

Stayed in November 2022

Apparently there is a lack of towels at the hotel. From the entire week I stayed there, I had to call the front desk over 12 times for towels that were not replaced in my room. Beach/Pool towels were also hard to find and staff seemed not to care about those.

Location and beach were great. The pool area and the staff at front desk, bars and restaurants were also great.

Stayed in September 2022

the rooms needs renovation

the location is amazing , the swimming pool was excellent .

Stayed in September 2022

Some staff wasn’t interested in helping if you didnt speak spanish

Everything

Stayed in August 2022

Nothing

I like everything in the occidental Caribe

Stayed in July 2022

The Entire hotel it's very nice. The employee it's exceptional the guys it's super attended.

Stayed in June 2022

The air conditioner

The air conditioner on my room and others room doesn’t work.

Stayed in July 2022