My stay was a disaster. The food was unacceptable, and my suite fell far short of expectations. Despite paying a premium, the air conditioning failed to cool the room below 24°C throughout my four-day stay, even on the lowest setting. The room reeked of dampness so much so that I had to wash everything twice once I got home just to get rid of that awful order and the sliding glass doors to the balcony were broken or off their tracks, making them impossible for my wife to open. I had to exert considerable force to open them, so we ended up not using the balcony at all. The showers were covered in water spots, and the beds were poorly made with towels carelessly thrown on the racks. To make matters worse, the air conditioning would stop working at night, causing the temperature to rise to 25.5°C. I complained for two days, but the issue persisted. It wasn't until I demanded a fan at 6:30 am that someone finally brought one to my room, allowing me to get some rest. My experience was a stark contrast to what I expected from a premium floor. While the staff were friendly, the hotel's shortcomings made my stay unbearable.

I loved the view because I booked a suite and the staff were friendly.

Stayed in June 2024

My stay was a disaster. The food was unacceptable, and my suite fell far short of expectations. Despite paying a premium, the air conditioning failed to cool the room below 24°C throughout my four-day stay, even on the lowest setting. The room reeked of dampness, and the sliding glass doors to the balcony were broken or off their tracks, making them impossible for my wife to open. I had to exert considerable force to open them, so we ended up not using the balcony at all. The showers were covered in water spots, and the beds were poorly made with towels carelessly thrown on the racks. To make matters worse, the air conditioning would stop working at night, causing the temperature to rise to 25.5°C. I complained for two days, but the issue persisted. It wasn't until I demanded a fan at 6:30 am that someone finally brought one to my room, allowing me to get some rest. My experience was a stark contrast to what I expected from a premium floor. While the staff were friendly, the hotel's shortcomings made my stay unbearable.

I love the view because I got a premium room and it was on the beach

Stayed in June 2024

Everyone else is bad. Couldn’t book a restaurant

The waiters outside and inside the restaurant were great. .

Stayed in May 2024

Nothing

Nothing rude staff horrible food dirty smelly room every thing was broken

Stayed in May 2024

The food is amazing and the rooms and room service and cleaning was awesome, it’s a perfect price for what you receive

Stayed in April 2024

The alcohol was very poor.. need to get top shelf drink and not imitation alcohol

Was good

Stayed in May 2024

food could be better, was there for 4 days and t v did not work, couldn't get any one to fix it or the toilet, lucky we had two rooms, and was not inform that we needed to make a reservation for the restaurant's till day there.

love the beach was awesome and close , room was clean location was good like the pool staff was nice

Stayed in May 2024

The tower in the room they are old change color from White to Gray also had holes, and the pool towers old too and with holes. My room 3242 have roach, the water in the sink and bathtub does not drain property (I have to report this issue). Furniture was broken. The rooms need repairs.

Like the beach and the pool. All the staff were Excellent, and the entertainment, and animation group were excellent also the buffet. The 6 Paris restaurants was good but the best was Paris restaurant.

Stayed in May 2024

The food, and the room need to be a little more modern. The curtain was dirty and the room has a very funny smell.

The property was beautiful and nice, the staff was very friendly, helpful and welcoming.

Stayed in May 2024

The staff and the cleaning services

The pool and the shows

Stayed in May 2024

Overall meats and fish were not fresh at the buffet. Food at specialty restaurants were mediocre. Beds smelled used. Did not seem fresh and clean. Limited availability of towels (2).

The entertainment, pool facilities, beach, building design, landscape, and friendly staff.

Stayed in May 2024

I didnt like the hotel. The hotel is very old. Dirty rooms, specially the bathrooms. The swimming pool was dirty. The food was the worst I ever had in Punta Cana.

Nothing! Everything was dirty.

Stayed in May 2024

Nothing

The rooms where duty, bathtubs floor broken. Nothing compared to the pictures of the room that I paid for

Stayed in May 2024

No rom service, the door and key cards were constantly not working.

The restaurants were really bad except for the French and Dominican restaurant

Stayed in April 2024

I love it

Was great

Stayed in March 2024

The water coming from the shower had not pressure and we took really long on the shower The cleaning was regular, you can see that they were not taking it seriously

Close to the beach

Stayed in March 2024

Restocking of the room didn’t happen sometimes . food and drinks are not good. Only restaurants had decent food, staff is absolutely terrible of our 15 years of travel

Location is beautiful and so is the resort itself!!! The problems come in with the service, rooms, food, drinks and staff.. coffee pot didn’t work.. didn’t get restocked will toilet paper 1 day or water.. u don’t get drinks in your room or frig.. staff is unbelievably SLOW and some very rude.. restaurant food is good but not the buffet at all.. not sure how that can be but it was! Pool is awesome

Stayed in February 2024

There is a lot of bad here.. where do I start. Our room wasn't cleaned until half way through our 10 day stay even though we complained about it everyday. We ran out of clean towels and toilet paper. We saw a couple of cockroaches not only in our room but around the facility. The food from the buffets are unappealing. There are also rolling black outs where the lights and air conditioning will go out randomly for a few minutes at a time. The staff was rude and inconsistent with there answers to simple questions. Some of the maids and servers wouldn't even look at you unless you spoke fluent Spanish. We had to beg for clean towels and toilet paper. The excursions were over priced and unorganized. There are also no activities being done around the resort so If you are staying for a long period of time be prepared to get board and sit on your phone. The door in our room was so warped for the weather and neglect that it got stuck and we practically had to kick it down ever time we wanted in or out. And the second party on my trip got so sick from the food or water she was bed ridden in the room for 3 days, she is still trying to recover at home in Minnesota. I probably won't go back here. There are better stays for less money.

Honestly there wasn't to much that we enjoyed, the drinks were strong but that is all I can think that was good. There was one employee that went above and beyond his name is Alex, he is amazing and made out stay alot better. He needs a raise!

Stayed in February 2024

Everything

Horrible place.

Stayed in February 2024

rooms overlook kitchen alot of noise travels into your room banging dishes , workers yelling replacing part of the floor and jackhammering all night no service in kitchen wait for coffee 20 min some time kitchen floor staff never smile very unfrendly bar staff never smile poor service like uour bothering them casino staff dealers very unfrendly never frendly short staffed so no rullet would not go again

out side very nice pool and beach food was basicly same every day poor service

Stayed in February 2024

My room room had Roaches and no hot water!

The breakfast was okay! At times some food at certain buffets were cold or not done all the way.

Stayed in February 2024

All restaurants completely booked before we got there (staff said no way to fit us in for the weekend) even though you can not make reservations before you arrive. Buffet was very poor. Room in bad shape .

Location

Stayed in January 2024

I dislike it all

Nothing

Stayed in February 2024

The fact the ac didn’t work, bad communication between employees, some of my family members room flooded, and I lost my favorite jacket there

The location and the pools and the show

Stayed in December 2023

The room felt worn down a bit, and it was not clean.

Close to the beach. Very beautiful property and beach. Exotic.

Stayed in January 2024