staff was not willing to provide good customer service and rude.

location was Fantastic!

Stayed in March 2023

Beach has a red flag, because the weather. Check in takes 1h and 15 minutes because a lot of guest and only two desk front employees. They has variety of food options, but the taste of foot was not good in lunch and dinner, maybe the oil the use to cook meals. it cause me indigestion. The bread's quality was poor, the do not have croissant option. Alcoholic drinks , bas quality, only local brands Too many guest, the service in main restaurant was very slow They do not have spa with climatized water (hot or warm) the night show a tainos theater was poor, only 4 dancers + 3 men dancers.

clean bed room pillows building pool

Stayed in March 2023

El staff, las instalaciones

Stayed in March 2023

The room could use a makeover and the shower leaks all over the floor. The food was ok.

The location was great outside and the view was exceptional. The bed was comfortable.

Stayed in March 2023

May room wasn’t clean the right way

The food and the staff.

Stayed in February 2023

Room and bathroom facilities, Much distant location from the city amusements

Common facilities are excellent, but Room and bathroom amenities standards are poor, need improvement and renovations

Stayed in February 2023

needs to be updated , better heating system plumbing need major up keep

it was private away from other hotels

Stayed in December 2022

Arrived evening. Sheets had blood stains all over. Mini bar empty. Called front desk they said we have to wait to morning for them to change sheets. Discusting. We moved to different hotel.

Nothing.

Stayed in January 2023

I know my stay was on the last weekend of the year but this hotel knew how many guests they had (it was fully booked) and they were not ready for it, short on staff, short on beach towels, lack of attention for requests from the guests, just to name a few. The food was not impressive.

This property is just another resort by the beach.

Stayed in January 2023

we did not had towels for body 3 DAYS , for swimming pool they provide us only once in 4 DAYS. they dont have towels. the toilet was stuck No one came to fix Even of we called front Office and we have been At the reception 7 times.. So we used another toilet. queue for anything … for coffee specialul, Machine didnt work most of the time, one hour for reservation for restaurant a la carte , and for buffet same ….long queue. very bad managment of hotel . never seen the worst. and No towel provided during entire journey At the hotel . Fed Up Even calin them , they just switch the Phone off .. i contacted customer service from booking … and made them aware about their services. very very very bad . i Felt Like an invisible person . staff rude , No one cares, looks Like everyone is unhappy to be There

beachfront and big swimming pool

Stayed in December 2022

There wasn’t variety in the food, no real snack bar, too crowded, the staff was stressed and not up to the challenge with so much people around, there was a bad smell in the lobby, air conditioner in the room was not functioning properly and specialized restaurants where crowded.

Pools, beach, bed, Machine Made coffee, view from the room.

Stayed in December 2022

the rooms were dirty, A/C was very humid didn’t work properly. Food was ok at the buffet

public areas were nice

Stayed in December 2022

service, food is horrible, room was bad although we took suite and premium

pool and drinks

Stayed in December 2022

The food, the manger don't give us the Contention we want

The location and size of the hotal

Stayed in December 2022

the hotel inside too dark ,the dining room chaos not clean,the food bad i got sick,the service at the buffet and restaurant domenicano horrible

the view from my room was spectacular

Stayed in December 2022

Where do I even start!!? - It's not 5 stars, our room was a 3-star at best. The room smelled of mould, the floors weren't mopped, there was hair in the bathtub and sink, the wardrobes were all broken, phone wasn't working, they only give you a large towel each (no face or floor towels so the floor is constantly wet after the shower) and there was a rusty nail on the floor that I stepped on. - It's noisy ALL THE DAMN TIME!!! I don't know why, but locals seem to think that if the music isn't bursting your eardrums then its not worth playing. We couldn't rest at all in the evenings because it was like having a theatre in our room. - Too overcrowded. Especially at weekends when they let outsiders in. - Are you vegetarian? Good luck... they mix spoons between all plates and use the same bowls for everything they prepare, so was pulling meat out of my dishes every single day (thankfully I'm not allergic to anything!). - The Japanese restaurant wins first prize for the absolute worst sushi I've ever had in my entire life, and I thought it couldn't get any worse than what my 5 year old cousin made... but they even beat that! Too many other points that I don't have time to write now. Honestly it's not worth it, in fact I would say don't come to DR in the first place unless you enjoy doing nothing but laying on the beach, because there's absolutely nothing to do here and its all too expensive. We came from London, where it's certainly not cheap, but found DR insanely expensive.

+ The food was better than I expected, though it didn't have much flavour. + The staff was friendly

Stayed in December 2022

the food with the exception of the Mexican restaurant was awful and did not change much

the location all bars were fine and the staff was awesome

Stayed in November 2022

The rooms are not in their best state, they are outdated and need a renovation urgently. The first room we got was in a catastrophic state, there were no shower gel and no shampoos, some part of the the bath had fallen off and was just laying there so it was not possible to shower. I am sure nobody revised this room in a long time. It was really far from the main area as well. We went to ask for a new room and we got it. It was better, close to the main area and with the necessary equipment provided but still not what you expect when you book a 4 star beach resort like this and pay a lot of money. There was a slight combination of smell of old furniture and humidity. After that initial shock of seeing in what condition the rooms are in, I still spent a lovely time there, I didnt spend too much time in the room anyway.

The hotel has a gorgeous beach and the outside area is great as well - the whole complex is really huge.

Stayed in November 2022

dirtiness, room security, entertainment, food, loudness of music, etc etc

the beach and the drinks

Stayed in November 2022

None guarded cloakroom, cold food in the buffet, out of 6 Restaurant, 2 were open and all seats were reserved anyway.

Friendly stuff, cleanliness level, wide selection of food at the buffet.

Stayed in November 2022

Terrible costumer service bad food crowed and not nice at all.

The pool is really nice

Stayed in November 2022

the food

Stayed in November 2022

The cleaning staff were good people but to noisy, it was impossible to be in the room at the time they were cleaning. the theme restaurants were bad in their food presentation specially The Paris Type, there was no Paris there. the structure of the hotel is old and was not in his best shape. Some of the waiters were in a really bad mood for an all inclusive hotel.

location and Distribution of the hotel

Stayed in November 2022

I didn’t have time i

So due to the hurricane that hit DR I stayed at a sister hotel and everything was splendid, from the people to the food. We left the room early in the morning and came back to clean sheets and towels. We had a blast and hardly had time to go outside of the the hotel because there was so much to do.

Stayed in October 2022