Beds were too firm for my taste

Staff and facilities were great this is a fantastic pet friendly hotel

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

Could the ac in gym be turned on ?

Large air-conditioned room & enormous bed. Very comfortable

Stayed in June 2025

Would like a bit more choice on the restaurant menu, main meals, mostly just burgers.

Location is perfect for driving back to the UK. The beds are comfy and the room clean.

Stayed in June 2025

Evening food could do with a change of menu

Good grounds for dogs easy to park

Stayed in June 2025

Nothing

Great stop over and location just off the main Irun / Spain route Immaculately clean room with good air conditioning. Appreciated quality of sound proofing as it kept the noise from the nearby road down to a minimum. Lovely comfortable beds and nice breakfast.

Stayed in June 2025

Hotel is great but there are no cafes/restaurants that are easily accessible by foot

It is a big hotel, feels fresh and modern, staff is very friendly and helpful Location is great if you travel by car

Stayed in June 2025

Nothing

The staff in the restaurant and the food

Stayed in June 2025

The air conditioning didn’t seem to work property and not generating any cold air. It looks like an old system. We were told we could eat inside the restaurant with a dog and didn’t need to book. When we turned up the area for dogs was over crowded and noisy with guests who didn’t have dogs. There was plenty of room in the restaurant and outside in the terrace but we were told we could not eat inside at empty tables and would have to have any meals in our room. Very disappointed as it’s was booked on the understanding that it was dog friendly.

June the receptionist was very welcoming and very helpful. The room was nice and clean with ample parking and within walking distance to supermarket.

Stayed in June 2025

The Aircon though switched on in the room was very ineffective, as though it had been capped and switched off centrally.

Very nice modern hotel. Good menu. Helpful friendly staff.

Stayed in June 2025

no nothing

huge space of car park(no car park charge ), easy access , staff is very friendly , helpful , Super good choice to go to St sebastián , Hondarribia. Room is spacious , fridge , clean ! I will definitely use this hotel again and would highly recommend it to other travellers.

Stayed in May 2025

highway noise.

Brekfast is good

Stayed in June 2025

Room was very bad isolated: a lot of noise from the traffic the whole nigth . And early morning a door was opened/closed 6 times, making such a huge noise that I thought our door was opened.

Breakfast ok, location good

Stayed in June 2025

It was a bit noise since our room was by the elevator, the door was a bit broken which was just a bit strange. Otherwise we're happy, would happily stay again

Nice food, very clean, great shower, also very cute and with multiple places to lounge. Would stay again

Stayed in June 2025

Super friendly. They allow all kind of dogs, we come every year

Stayed in May 2025

The mattress was very uncomfortable, resulting in a poor night's sleep. Whi h is a shame as the rest was very good.

Everything about the hotel was very good. Staff and facilities provided excellent value for money.

Stayed in May 2025

I stated on booking that my husband was disabled but although the room was on the ground floor the facilities within the room did not accommodate adequately a disabled person, ie shower in the bath, low toilet, no hand rails. There was road noise from outside, and it became noisy in the room from other guests slamming doors, and we could hear the toilet flushing in the room above. On check in the receptionist said to me " OK lady" which is not the correct terminology to use for English guests, I found this quite an unusual phrase to use. The beds were quite firm and would benefit from a mattress topper.

Spacious room. We were able to park directly outside the hotel in a disabled space which was good for access.

Stayed in May 2025

Nothing

Breakfast excellent and very friendly helpful staff

Stayed in May 2025

We had a van and were coming from the French side. To access the hotel you need to pass under the motorway but it wasn't until we reached the bridge was there a warning that there was a 2.2m height limit, reversing out and finding an alternate entrace wasn't a lot of fun. I have seen other comments about the strange smell, and our room 118, did have a musty/cabbage like smell that seemed to be coming from the bathroom. Wasn't too bad if you kept the door closed, but there might be an issue with rooms on that side of the hotel. It's wasn't very string, but you noticed it coming back to your room.

Big rooms with huge beds and a large, clean bathroom. The staff was efficient, and the food at the restaurant was of good quality and very well priced. The restaurant staff were especially friendly and accommodating. There are a few bars and eateries in the area, but not much outside of the hotel.

Stayed in May 2025

Mattress and pillows a little hard for our liking.

Large car park, small balcony in room, modern bathroom with large shower, very convenient location, close to the motorway. Good steak and chips in the cafe/restaurant.

Stayed in May 2025

Nothing to dislike.

Location & friendliness of the staff.

Stayed in May 2025

Nothing to complain about

Location, restaurant, park, staff and cleanliness Beds very comfortable

Stayed in May 2025

The bar was very noisy and we could hear it in our room. Thankfully it didn’t go on too late but it did disturb a bit

Clean comfortable. Great breakfast. Helpful staff

Stayed in May 2025

Bed

Stayed in May 2025