Nothing.

The shuttle bus service was great and allowed us to go sightseeing at the Big Buddha, go to the shopping mall, go to the train station and back to the airport with ease. The food for breakfast and dinner we really good.

Stayed in January 2025

Well placed vis the Airport. The big negative currently is all the local building projects

Stayed in January 2025

All good

Location

Stayed in November 2024

Nothing

Great location for the airport.

Stayed in January 2025

Location isn't as central but there is a 24-hr convenient store opposite to it, no worries on craving for food in the middle of the night!

I stayed here a year ago, and this time I could see the hotel has improved their services in terms of 1) proactive, efficient, friendly staff and 2) cleanliness. Great shower, nice comfy bed, as always.

Stayed in January 2025

Ideal for airport stays in Tung Chung but not central if wanting a longer stay, though there is a shuttle bus to local train station. It was ideal for us.

Our second stopover from UK/Sydney at this hotel. Near the airport with regular shuttle. Clean comfortable bedrooms. Clean roomy shower room.Good breakfast with wide choice of foods.

Stayed in January 2025

Only hourly shuttle service. No App to tell you where to go on arrival.

Near the airport

Stayed in January 2025

Too far to other places to visit

Sheraton brand always trustworthy

Stayed in December 2024

There was nothing like that which we didn’t like.

The staff was really accommodating and the shuttle bus services to the main areas was the best.

Stayed in January 2025

Too far from the city

Good room

Stayed in January 2025

The hotel is further from Kowloon and Hong Kong Island, but just 2 MTR stops away from Disneyland.

The room is very clean and modern with strong WiFi. The complimentary shuttles to/from airport and Tung Chung MTR station are very helpful. It is easy to get food from the two eateries and 7-11 opposite the hotel.

Stayed in January 2025

A bit far from town

Shuttle buses and close to day to day required shops

Stayed in November 2024

No bidet

We enjoyed our entire stay at this hotel. Although we had to check out and move to Central, we came back on our last day because we truly loved the comfort of this hotel and the free shuttle services it offers. We also appreciated how they clean the rooms daily, even without being asked. We felt safe here, and despite being quite far from Hong Kong Island, we found it convenient thanks to the shuttle services. The staff were wonderful. However, I hope there will be more Asian or Filipino food options, as well as white rice, in the buffet breakfast. Overall, it was a very nice stay, and we will definitely be back!

Stayed in January 2025

The shower seals could be clean a little bit better but overall I would still give a 9.7 for cleanliness.

I had one night layover in Hong Kong so I booked this hotel closer to the airport. From the moment you stepped into the hotel, you're welcomed by friendly staff. Right from concierge, check in staff and restaurant staff; their service were exceptional. There are free shuttle bus to and from airport to hotel. There are also free shuttle bus to the MTR station to head out to town. I had a buffet dinner on the group floor, the staff were attentive and friendly. My daughter only speaks limited Cantonese and the lady at the noodle station was really helpful and patience and explaining the food to us.

Stayed in December 2024

There is no variety in breakfast. But delicious nonetheless.

Will definitely stay there again.

Stayed in January 2025

The location doesn't have many restaurants outside so not much food choices

The staff were so kind. Loved the room, the view, the bathroom. Love the shuttle service.

Stayed in January 2025

- can hear neighbours and cleaners banging and knocking

- friendly, polite staff - comfortable bed - well-furnished - convenient for airport - shuttle bus to airport

Stayed in January 2025

All perfect.

Absolutely beautifully maintained and fantastic beds and pillows.

Stayed in January 2025

Na

Na

Stayed in January 2025

The shuttle service at 6:45 a.m. left promptly at 6:45 a.m. and left 2 parties in the lobby. There should be a grace period of a minute or two, I think, for travelers who are tired and hard pressed to make that early run.

Great location relative to the airport, well-designed and amenitized rooms and easy check-in and check-outs for travelers.

Stayed in January 2025

Convenient to travel with shuttle bus to main spots.

Stayed in January 2025

Not too easy location, lack of necessity & stores around the location

Stayed in December 2024

Check-in process is long.

Special mention for room cleaning service, amazing in all my stay across countries.

Stayed in January 2025

Everything was perfect

Great location- just 5 min bus ride from the Hong Kong airport and Tung Chung metro station. Free shuttle bus every hour to the airport and two or free times per hour to the metro station.

Stayed in January 2025

Nothing

Spotless,,good shuttle service to airport

Stayed in December 2024