Nothing

Location and spacious rooms

Stayed in November 2023

The fact that after Booking.com said that the cost on the Booking.com confirmation notice was inclusive of all fees and taxes, the property Marco Polo Gateway charged me an additional 10% on top of everything Booking.com charged me, this disappointed us since I felt the staff were not up front during check in and even assured us that what was written in the bookin.com app was what they will charge us. This did not happen!!

Very near shopping areas

Stayed in December 2023

The pillows are quite soft which I couldn't get use to it, I have to use two soft pillows for sleep instead. It would be good if firmer pillows could be provided.

A few minutes walk away from Tsim Sha Tsui metro station, my family and I didn't realise we were outside the hotel as the sign is not really noticeable. The staffs were helpful and approachable, the check in process is smooth. As I requested to add a bed, I was told that the bed was not ready. However, We were appreciative that the cleaning lady laid the bed within minutes immediately after we entered the room.

Stayed in December 2023

Location is so nice

Stayed in November 2023

We came at 15.10, booked 2 rooms but only 1 available, and the other room available 1,5 hours later

The location is near the ferry station.

Stayed in December 2023

our room smelt strongly of cigarette smoke. The staff offered us an air purifier which worked to a degree. what they should have done is stopped the person in the next room from smoking in their room as it was a non smoking floor

great location, friendly staff

Stayed in November 2023

The fact that the pool and the gym are located in other buildings and one has to change in order to cross the shopping mall

The rooms are spacious and comfortable, and the breakfast is very complete and has delicious options to choose from

Stayed in October 2023

Same breakfast choices everyday

Location, very clean

Stayed in December 2023

Could have updated the facilities especially the washroom. There was no bidet in the toilet/ cr. Also, the bath tub shared with the shower area was small for my size and a bit scary since it prompts the idea of slipping due to the bath tub being slippery when soap or bubbles hit the flooring. Hope you can update the bathroom to be more modern now

staff was very friendly and helpful. Location was in the Mall so accessibility is great

Stayed in November 2023

the staff when I first met for checking-in, his explanation about credit card payment via booking.com which never charges to me, just a guarantee my hotel booking actually, but I have to pay at front of hotel. This is difference compared to Agoda. I really understand when checking out and met another man (maybe a manager because of his uniform different from the first guy)

location is convenient, near MTR and bus stop. We can travel by bus by taking A21 to the airport.

Stayed in December 2023

Some staff are not warm and smiling.

Excellent location!♥️

Stayed in November 2023

Did not get a room with a view of the harbor.

Location

Stayed in December 2023

Deposit mandatory at check in Drop-off/ pick up area and hotel lobby are separated by the shopping mall Not the best value for the money

Location Late check out Staff extremely helpful Directly connected to the shopping mall

Stayed in November 2023

Needs to be renovated, water flush noise from bathroom and neighbours

Location, Staff helpful

Stayed in November 2023

The hotel doesn't have own swimming pool, but shares the one in the other Marco Polo, which requires 10 min walking along the street. At the swimming pool, there isn't a locker room, but a toilet. So, if you don't want to change in a narrow toilet, you might have to wear the bathrobe in the street.

The location is super convenient for shopping as embedded in the landmark spot of harbor city. The breakfast is enough fabulous to satisfy the diversification and the range of selection. The surprise is the bright and large bathroom.

Stayed in November 2023

The location is perfect

Stayed in October 2023

the noise in the hallways of the hotel after midnight. It is noisy in the hotelrooms (you hear people talk and walk in the hallway) and when you are travelling for work every minute after midnight I would like to sleep ;-)

top location, everything in walking distance. personnel very helpfull, breakfast reasonable, a lot of choice but if you do not like to eat oriental food in the morning the choice is limited, that's why I state reasonable.

Stayed in October 2023

Needs bidet and mattress so slouchy needs To he replaced

Very convenient

Stayed in November 2023

No view in my room

It’s at the mall

Stayed in September 2023

Some toiletries missing

Good

Stayed in October 2023

Sofa and chair in the room a little bit old and lots of stain

Very good location and staffs were very helpful

Stayed in October 2023

Small Lobby

Location is fantastic

Stayed in July 2023

Too expensive

Location

Stayed in September 2023

Old bed cushion. pricey. too crowded sometimes in the Lobby.

location was very good. everything is near including MTR. Lots of food choices and restaurants walking distance.

Stayed in October 2023

Foyer

Clean

Stayed in October 2023