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  4. Reviews of Gateway Hotel, Marco Polo

Reviews of Gateway Hotel, Marco Polo 4 stars

13 Canton Road, Harbour City, Yau Tsim Mong District, Hong Kong, Hong Kong

#90 of 296 hotels in Hong Kong

Guests' Choice

Review score

Based on 747 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.4

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    9.0

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Showing 226 – 250

  • Reviewed: 24 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Urban Sanctuary Promo - Superior Room with 2 Buffet Breakfast and HKD300 dining credits
    • Stayed 4 nights
    • Submitted via mobile

    beds need to be changed

    location

    Stayed in February 2023

  • Reviewed: 24 February 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Urban Sanctuary Promo - Superior Room with 2 Buffet Breakfast and HKD300 dining credits
    • Stayed 3 nights
    • Submitted via mobile

    Club lounge was worse. Bfast menu too limited

    Location

    Stayed in February 2023

  • Reviewed: 24 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Free Minibar
    • Stayed 2 nights
    • Submitted via mobile

    cleanliness

    location

    Stayed in February 2023

  • Reviewed: 20 February 2023

    9.0
    it feels like we are really taken cared of!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Free Minibar
    • Stayed 2 nights

    the room is so spacious and quiet. and we even have a living room. the bathroom is so spacious as well and the toiletries are all available.no hassle on asking for extras! there's a dedicated elevator going to our floor making us feel more secured.

    Stayed in February 2023

  • Reviewed: 18 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Continental Club - Deluxe Double or Twin Room with Free Minibar
    • Stayed 3 nights
    • Submitted via mobile

    Great location, Helpful staff

    Stayed in February 2023

  • Reviewed: 24 January 2023

    9.0
    Location was excellent. Staff were polite. An enjoyable stay
    • Leisure trip
    • Couple
    • Urban Sanctuary Promo - Superior Room with 2 Buffet Breakfast and HKD300 dining credits
    • Stayed 5 nights
    • Submitted via mobile

    The taxi drop off point was not right outside the hotel. You need to take your own luggage through the shopping mall (Harbour City) to get into a side entrance of the hotel which was not properly sign posted. The housekeeping rules of not changing the bedsheets unless requested were not explained during check-in.

    Location. It was right inside Harbour City shopping mall and within walking distance to a lot of eateries

    Stayed in January 2023

  • Reviewed: 16 January 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Urban Sanctuary Promo - Superior Room with 2 Buffet Breakfast and HKD300 dining credits
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is the same. No change and not that variety

    Everything except breakfast buffet

    Stayed in January 2023

  • Reviewed: 13 January 2023

    9.0
    otherwise the stay was excellent, prices for 3 nights was attractive.
    • Business trip
    • Group
    • Superior Double or Twin Room with Free Minibar
    • Stayed 3 nights
    • Submitted via mobile

    the bed were not made during the stay. towels were changed everyday but no small towels provided.

    Stayed in January 2023

  • Reviewed: 13 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Urban Sanctuary Promo - Superior Room with 2 Buffet Breakfast and HKD300 dining credits
    • Stayed 4 nights
    • Submitted via mobile

    beds weren’t made, room didn’t feel like it was cleaned everyday. the only thing that the housekeeping did was change the towels and replenish the water. beds were never fixed

    location

    Stayed in January 2023

  • Reviewed: 23 December 2022

    8.0
    convenient location and good staff
    • Leisure trip
    • Family with young children
    • Superior Suite with Free Minibar
    • Stayed 11 nights
    • Submitted via mobile

    breakfast (not refilled and some dishes seemed not super fresh) people smoking in the rooms even if not allowed

    staff, location

    Stayed in December 2022

  • Reviewed: 29 October 2022

    8.0
    it is ok except for the bed if you can’t sleep with old and soft beds
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Free Minibar
    • Stayed 3 nights
    • Submitted via mobile

    the sofas and coffee table in the room are very old and stained. bed is a bit worn and too soft in certain areas

    location

    Stayed in October 2022

  • Reviewed: 5 September 2022

    9.0
    It was a great experience to stay in this hotel
    • Leisure trip
    • Family with young children
    • Staycation Package - Summer Breaks - Superior Room with Free Breakfast and Welcome Drink
    • Stayed 9 nights
    • Submitted via mobile

    The transporting of the lugguages to and from the parking area to the check-in counter was not convenient.

    The breakfast was very good with different choices to select. The location is totally convenient.

    Stayed in September 2022

  • Reviewed: 2 August 2022

    9.0
    A wonderful staycation in the heart of town
    • Leisure trip
    • Couple
    • Superior Room with Club Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    The swimming pool is closed.

    Convenience

    Stayed in August 2022

  • Reviewed: 11 July 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Free Minibar
    • Stayed 7 nights
    • Submitted via mobile

    The room is a bit old but well maintained and decent size.

    Stayed in July 2022

  • Reviewed: 26 June 2025

    6.0
    Average. Not value for money
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Free Minibar
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is old and dated. The room has a stale smell

    Location

    Stayed in June 2025

  • Reviewed: 17 June 2025

    10
    Its still my go to hotel in hongkong
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Free Minibar
    • Stayed 2 nights
    • Submitted via mobile

    None

    Location

    Stayed in June 2025

  • Reviewed: 15 June 2025

    10
    Very pleasant.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Free Minibar
    • Stayed 3 nights
    • Submitted via mobile

    Located middle of places we want to visit.

    Stayed in June 2025

  • Reviewed: 29 May 2025

    10
    Excellent stay and would definitely return & recommend
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Free Minibar
    • Stayed 3 nights

    All good here no issues at sll

    Room was great size and very comfortable. The beer garden was excellent great place to relax staff were brilliant and we had lovely live jazz playing, how cool. Breakfast was also excellent amazing range, first class. Location was originally why we choose this hotel and we were not disappointed.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    10
    Great location for exploring Hong Kong
    • Business trip
    • Couple
    • Superior Double or Twin Room with Free Minibar
    • Stayed 3 nights

    Nothing to complain about...

    Perfect location to stay in Hong Kong, within 5 min walking distance to MTR or to ferry to opposite bay of Hong Kong. Also in walking distance to Kowloon High-Speed railway station. Clean nice hotel, silent during the night.

    Stayed in May 2025

  • Reviewed: 19 May 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room with Free Minibar
    • Stayed 2 nights
    • Submitted via mobile

    None

    The place is very nice . Accessible to transportation, shops, and restaurants

    Stayed in May 2025

  • Reviewed: 9 May 2025

    10
    Great location, best service
    • Leisure trip
    • Solo traveller
    • Wake Up to Breakfast - Superior Room with Welcome Drinks and Room Upgrade
    • Stayed 1 night
    • Submitted via mobile

    Amenities, no bath cap, no hair brush

    Staff , they are so polite and helpful.

    Stayed in May 2025

  • Reviewed: 7 May 2025

    5.0
    Passable
    • Business trip
    • Group
    • Superior Double or Twin Room with Free Minibar
    • Stayed 3 nights

    Always that I stay in the Marco Polo my room has a view to a very nearby office , so it is always dark as you cannot open the curtains , having your neighbour very close .

    the breackfast is great with wide assortment that never bores you!

    Stayed in April 2025

  • Reviewed: 17 April 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Free Minibar
    • Stayed 1 night
    • Submitted via mobile

    Locationp

    Stayed in March 2025

  • Reviewed: 14 April 2025

    5.0
    very good location, however I don't think i will be returning unless the rooms were renovated.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Free Minibar
    • Stayed 1 night

    Rooms The room needs a renovation urgently. It said it was suitable for my wife and I with my two kids and it wasn't. My son had to sleep in the sofa in order to be more "comfotable".

    Location is good. Staff is good.

    Stayed in April 2025

  • Reviewed: 1 April 2025

    10
    Memorable!! Will definitely be back!!
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Free Minibar
    • Stayed 3 nights
    • Submitted via mobile

    Loved the room!!

    Stayed in March 2025

Showing 226 – 250

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