Nothing

Spacious room and excellent restaurant for dim sum and dinner at Shatin 18

Stayed in July 2023

Room service

Room clean and staff are friendly.

Stayed in July 2023

Nil

Clean, comfy and spacious room; nice view of the mountains; helpful staff; close proximity to CUHK and MTR; very good breakfast

Stayed in July 2023

Good location, great view, good facilities, very clean

Stayed in July 2023

Hardly any restaurants to go to in the surrounding area. (There are many shops after two MTR stops to Shatin though.)

The room was large and very bright. Breakfast served at the club was very good.

Stayed in June 2023

pillow could be better

Stayed in June 2023

Tea/coffee was instant and no fruits or anything provided in the room, which is not really 5 star ish. The squeeze bottle in the shower is very hard and not really squeezable, which makes shower difficult every time. The breakfast, especially the bread and pastry section, is not really high standard.

A large room. Although the room faced the highway, the room was completely quiet, which I loved. The bathroom area is spacious, shower and toilet are nice. I also liked the sauna and steam room in the gym.

Stayed in June 2023

the basin sink was too small and narrow in my room and there was nly one cold water tap

the room service breakfast was good, they moved the required time forwardwithout problemwhen I woke up earlier than expected

Stayed in June 2023

The air conditioner is a little bit noisy.

Lots of space in the room. Facilities are new. Location is great and easy to take subway to Kowloon and other places.

Stayed in June 2023

a distance from the city

near mtr, big room

Stayed in June 2023

If they resume breakfast service, it will be great for a businessperson, we don't like to walk out hotel and look for a bakery or restaurant for a breakfast on business trips...

I often stay Regal Oriental hotel. now, they stopped handling company account, so I have to book through booking site which is not very convenient because I have to check in with credit card transaction that takes extra time. However, hotel staff always efficient, and counter usually not so crowded so check in and check out considerably smooth. This time the staff gave me room upgrade, it was very nice. Hotel locates in the farthest side of Kowloon city, so car access very convenient, MTR new line are around 10minutes walk and supermarket and restaurants are within 5`10 minutes but not exactly a city center environment.

Stayed in April 2023

No

The Harbour view of the room, close to the MTr station, tasty and a variety of breakfast choice, polite staff

Stayed in May 2023

Room,swimming pool

Stayed in June 2023

VERY LIMITED CHOICE FOR RESTAURANTS.

Stayed in May 2023

Service in the cafe was a little slow even though there wasn't many people there at all. My husband also had an awful Expresso Martini.

The spa is amazing! The pool and the food were really good. It was very busy for a public holiday so plan in advance.

Stayed in May 2023

Staff not well trained. Check in was slow, it takes 10mins for each check in. The tv in the room is very old, it's still receiving analog channels only.

Good scene of the harbour.

Stayed in May 2023

cleaning staff can pester you for room service. I was late for an appointment one day and the staff member wouldn’t let go of me until I made sure of a time to have the room cleaned and made me miss the lift unnecessarily. spas weren’t working during our stay. if you end up in a room that has one of those in between room doors the noise insulation to the next door room is terrible.

very clean, great view in the room that we ended up in, bottled water supplied, comfortable big bed. great gym and pool. gym change room facilities very good, easy to use lockers, great supplies.

Stayed in May 2023

it’s a bit far from central without much to do around the area, but if you prefer a quiet area to rest, it can be quite nice. I also wasn’t informed about the room deposit before check in. it would have been nice to let the customer know beforehand about it.

the room was spacious and clean

Stayed in May 2023

Nothing

good location with easy access to Train station. excellent services from start to finish. Breakfast buffet was really good.

Stayed in May 2023

The size of our room was more than enough to house a family of 3. Our room was reasonably priced and not too far from the city centre. The property staff were friendly and the service quality was excellent.

Stayed in May 2023

The toilet is too small when the door is closed

The shower, the room size and the big tv

Stayed in April 2023

N/a

The professional quality of the staff

Stayed in April 2023

Hotel needs upgrade - especially decor and facilities.

Location - convenient, close to train station.

Stayed in March 2023

Could be cheaper if staying more than 5 nights.

Room has mountain view and quiet surroundings away from the city.

Stayed in March 2023

I thought there weren't enough toiletries available in the bathroom. The beds were a bit stiff and would make creaking sounds as we were moving on them. There was also a loud dripping noise coming from the shower pipes.

Staff was very nice and helpful. The room was spacious, well decorated, and the bathroom had great amenities. There was a wide array of options for breakfast and my VEGAN friend had a pleasant and delicious breakfast experience (she really liked the plant based meat dumplings)

Stayed in April 2023