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Reviews of W Hong Kong This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1 Austin Road West, Yau Tsim Mong District, Hong Kong, Hong Kong

#38 of 296 hotels in Hong Kong

Guests' Choice

Review Score

Based on 247 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.2

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.3

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 76 - 100

  • Reviewed: September 3, 2023

    10
    I really enjoyed the stay and overall is EXCELLENT
    • Leisure trip
    • Group
    • Wonderful King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff in every step of the hotel was exceptionally helpful. Especially Alex and Rene, they were really kind and ready to help. They are very professional and know how to treat the customers. The service was fantastic from the moment I arrived to the very last day. Even though typhoon came to the city and we can’t go anywhere outside, they really keep asking and offer things we didn’t expect such as volunteering to be a tour guide walking around the hotel and observe the Ritz Carlton. We were truly impressed and appreciative a lot. Moreover, they know that my SIM card is not activated so they let the expert coming to my room and helped every possible way to fix the problem!! The view and environment is clean and really beautiful. We love the complimentary champagne and the snack settings that you welcomed us. I personally love the convenience of W hotel. It is located in a large mall and connected to airport and MTR access where you can go anywhere very easily. I highly recommend W Hongkong hotel. If you are looking for a sophisticated place with a highly skilled and experienced staff, this place is the only answer for you!! I will definitely stay here again soon 💚

    Stayed in September 2023

  • Reviewed: August 19, 2023

    8.0
    Comfortable
    • Leisure trip
    • Group
    • Cool Corner King Room with Partial Harbor View
    • Stayed 3 nights
    • Submitted from a mobile device

    Minibar products could be better quality foods.

    Great location. Clean rooms. Good service.

    Stayed in July 2023

  • Reviewed: August 14, 2023

    10
    Great bedroom and view
    • Leisure trip
    • Couple
    • Wonderful King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Facilities a little tired and dodgy fixit jobs in some areas, needs a refresh, otherwise great

    Bed and room were great

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Property is beautiful 😍 but the service is slow
    • Leisure trip
    • Couple
    • Spectacular King Room with Partial Harbor View
    • Stayed 2 nights
    • Submitted from a mobile device

    Service is very slow

    Pool 👌🏻

    Stayed in July 2023

  • Reviewed: July 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Wonderful King Room with City View
    • Stayed 6 nights
    • Submitted from a mobile device

    Room. Pool

    Stayed in July 2023

  • Reviewed: May 27, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Wonderful King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    location is convenient. nice design. clean room friendly staff

    Stayed in May 2023

  • Reviewed: May 20, 2023

    9.0
    Conveniently located and connected to a luxury mall, MTR and walking distance to the high speed rail network to China. A
    • Business trip
    • Family with young children
    • Fabulous Twin Room with Oceanfront View
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool on the 76th floor is exceptional. The breakfast area and buffet is of a very high standard. A well appointed gym with superb sauna and steam room facilities. Always a good vibe at W Hotels including this one.

    Stayed in April 2023

  • Reviewed: May 11, 2023

    9.0
    Cool, Nice and relax
    • Leisure trip
    • Couple
    • Wonderful King Room with City View
    • Stayed 3 nights

    Nope

    The location is just in the department store, Element... MTR and Airport link is downstairs. very convenient.. Staff are really nice and very supportive.. this is one of the best hotel in HK

    Stayed in May 2023

  • Reviewed: May 7, 2023

    10
    Wonderful!
    • Leisure trip
    • Couple
    • Fabulous King Room with Oceanfront View
    • Stayed 1 night

    N/A

    The view was great and its proximity to the M+ Museum was convenient. We also enjoyed the pool, as well as the great view of the area.

    Stayed in May 2023

  • Reviewed: April 21, 2023

    9.0
    Enjoy My 1 Day Stay
    • Leisure trip
    • Solo traveler
    • Fabulous King Room with Oceanfront View
    • Stayed 1 night

    all good.

    only 1 night stay; everything works out fine for me. breakfast was good too.

    Stayed in April 2023

  • Reviewed: April 9, 2023

    10
    relaxing refuge for a busy busing town
    • Business trip
    • Solo traveler
    • Spectacular King Room with Partial Harbor View
    • Stayed 5 nights
    • Submitted from a mobile device

    at the end of a busy area, it may require extra effort to go around town

    the location is insurmountable. staffs well trained and attentive.

    Stayed in April 2023

  • Reviewed: March 31, 2023

    9.0
    nice hotel
    • Business trip
    • Solo traveler
    • Spectacular King Room with Partial Harbor View
    • Stayed 1 night
    • Submitted from a mobile device

    .

    location

    Stayed in March 2023

  • Reviewed: March 1, 2023

    10
    Exceptional
    • Family with young children
    • Wonderful Twin Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    none

    amazing staff sevice

    Stayed in February 2023

  • Reviewed: March 1, 2023

    9.0
    On business and acceptable for short stay.
    • Business trip
    • Family with young children
    • Fabulous Twin Room with Oceanfront View
    • Stayed 3 nights
    • Submitted from a mobile device

    Restaurant not cleaned well. Table and chairs dirty

    Stayed in February 2023

  • Reviewed: February 27, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Spectacular King Room with Partial Harbor View
    • Stayed 2 nights

    Food is crappy at the hotel but otherwise it is great.

    If you use the train it is a great location. Nice, clean.

    Stayed in February 2023

  • Reviewed: February 17, 2023

    9.0
    Wonderful
    • Business trip
    • Couple
    • Spectacular Twin Room with Partial Harbor View
    • Stayed 1 night

    we need fresh air may be need to open window

    delicious

    Stayed in January 2023

  • Reviewed: February 15, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Wonderful King Room with City View
    • Stayed 1 night

    Inside the Elements Mall, there is not clear sign to reach this hotel. The hotel's elevator has unnecessary complexity just for going up and down -- it hides the up & down buttons in a decoration.

    Stayed in February 2023

  • Reviewed: November 20, 2022

    8.0
    Spacious rooms, very average breakfast buffet
    • Leisure trip
    • Couple
    • Fabulous King Room with Oceanfront View
    • Stayed 1 night
    • Submitted from a mobile device

    When I called the hotel before the booking, I asked if they've got a sauna running, they said yes. After checking in and heading to the sauna, I was told it's closed due to Covid. That was frustrating indeed. breakfast buffet is average in terms of food selection. Overall good taste is decent, but somewhat standard like in other hotels, certainly nothing unique about it.

    Spacious rooms, modern decoration. The staff cloud quickly provide a HDMI cable so I could connect my laptop to the tv. The gym has a fantastic view and has a boxing bag and pretty much all you need.

    Stayed in November 2022

  • Reviewed: October 15, 2022

    9.0
    very comfortable stay and within expectation. great view from the room
    • Business trip
    • Solo traveler
    • Fantastic King Suite with Oceanfront View
    • Stayed 2 nights
    • Submitted from a mobile device

    nil

    staff are very courteous and helpful.

    Stayed in October 2022

  • Reviewed: April 22, 2025

    4.0
    Hip at the expense of Happy
    • Leisure trip
    • Couple
    • Spectacular King Room with Partial Harbor View
    • Stayed 1 night

    Not really targeted at the non business traveler. Facilities- dining/bar, were modest and roof top bar was scruffy and soulless

    Handy for the airport shuffle but little else of mention save views of harbour which are partly obscured

    Stayed in March 2025

  • Reviewed: January 22, 2025

    5.0
    Pool closed for maintenance, nothing on website to say so.
    • Business trip
    • Solo traveler
    • Wonderful King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Booked specifically for the pool and then the location. After a short 3 day trip to china I was looking forward to having a long swim before heading to the airport. This was not advertised as being out of service on the website or the booking. Very disappointing.

    Stayed in January 2025

  • Reviewed: January 4, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Wonderful King Room with City View
    • Stayed 4 nights
    • Submitted from a mobile device

    It's a bit old. When compared to other W hotels, it needs a renovation. It was clean though, but not well maintained. Could visibly see the wear and tear in lifts, bathrooms...

    The location was superb, and the staff were very kind.

    Stayed in January 2025

  • Reviewed: November 10, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Spectacular King Room with Partial Harbor View
    • Stayed 3 nights
    • Submitted from a mobile device

    Terribly old room, with mold and stains. Awful hotel that ruined my wife's birthday. We checked out of the hotel 2 days early and they refused to refund our money.

    Stayed in November 2024

  • Reviewed: October 10, 2024

    6.0
    to avoid
    • Business trip
    • Group
    • Wonderful King Room with City View
    • Stayed 4 nights
    • Submitted from a mobile device

    very noisy. my room was facing an under construction road that was starting at 6:30am. And that’s what they call an upgraded room…

    wide room

    Stayed in October 2024

  • Reviewed: September 20, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Wonderful King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Smells from toilets drain were remaining in the whole bathroom and requested to remove it several times but it could not removed it. Luckily they offer us to change the room but also that room has kind of same issue. Room facilities were seems getting old as well. It used be my one of the favorite hotel in HK before covid period, but unfortunately I will not stay again with current price.

    The staffs are very friendly and made a quick respond to our request.

    Stayed in September 2024

Showing 76 - 100

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