Food at bar is of a very poor quality (well cooked but very poor quality of meats, chips etc), think burger van style burgers. Would have rathered smaller portions (as they are overly large) but with better quality beef burgers. Desserts were also quite poor with lukewarm apple pie and very sweet ice cream. Also, on night we visited table service was poor and had to wait extended periods before being served and plates being taken away etc. This was despite there being lots of free staff and a quiet service.

Stayed here before and love location, best views from any hotel you are likely to find. Rooms are all smart and well appointed, and overall hotel is stunning. Breakfast is also very well run and stocked.

Stayed in June 2024

Dining stopped at 9pm. Bar closed 10pm

Stayed in June 2024

Very noisy neigbours. The sound carried through the walls.

Pleasant staff.

Stayed in June 2024

I found the reception unprofessional quiet rude when checking in . They had lost our room key and seen laughing and running around questioning where the key was while we stood waiting . I found there was so right seating at the bar to enjoy a few drinks before dinner was sat on a highstool cramped in a corner around few people dining . We had picked the restaurant to eat felt as if there was no difference from the bar no separation . 3 times we had get up and ask for what we needed no one came to table to check on. The Menus also had drink/food stains very unpleasant. I asked for a new drink i was given the can and no new glass. I wont be going again as it wasn't a great atmosphere.

The resort is based in a beautiful connemara setting in the mountains. Nice open car park & activities all around.

Stayed in June 2024

The breakfast was poor

Stayed in June 2024

The staff were rude and extremely unhelpful , our room was so hot we were able to sit in it and we were met with hostility and rudeness when we asked that the heat be turned off . We were told there was no fan for us to help cool down our room. Eventually a manager got involved and contacted maintenance to have our radiator turned off in our room. The food in the restaurant was extremely poor quality and overpriced . I would not mind paying the price of the quality of food matched it . It was 11pm by the time we got to settle our small children to sleep in our room because of Manager/staff in and out of our room regarding the radiator issue . We drove 4 hours with two small children they were exhausted! I can't believe this hotel has 4 stars .

The Location was beautiful

Stayed in June 2024

We were in the beautiful courtyard but so It would be helpful on arrival if you are directed to park your car near where you can access your room with your luggage more easily than dragging it all through the hotel corridors and doors especially after a long drive . It would also be helpful for assistance in this or at least the offer of assistance to the more mature guests. The rooms are clean but dated . Small bedside locker with a massive bedside lamp on it so no room on the top of it The bath/shower had a glass half screen door over the bath which made it awkward to get in and out of it and also to position the door to avoid water all over the floor when showering was tricky Self service breakfast quality was ok with plenty of choice and again a lovely setting and good staff but personally I don’t want to listen to anthem type music in the mornings ( this is commonplace in many establishments ) with no escape from it while eating

Beautiful setting , in a good location for our break , nice staff, comfortable bed , clean , peaceful

Stayed in May 2024

I had made a few requests about my room which were met with no issue

Stayed in April 2024

Communication barriers with staff. The charge on the thermal suite in the spa should have been complimentary with the booking.

The location was exceptional. Breakfast was good

Stayed in March 2024

Staff consists exclusively of what seems to be foreign exchange students who lack even the most basic training. I.e. at check-in, front desk insisted the room wasn't paid yet and I couldn't show proof because of lacking internet. At check-out the next morning the same person just said everything was paid as if the discussion had never taken place. When I asked for stamps and pointed to my postcards she called her manager bc she didn't understand what I wanted. They weren't rude, just untrained and if you appreciate the distinctive irish hospitality and friendliness, know that you won't find that here at all. Very old furniture of different styles mixed together and an even older bathroom (badly needs maintenance work and you have to be popeye to be able to flush the toilet). Door to balcony was locked and no key was provided. The price is in no way justified. In Luxembourg (the 10th most expensive country in the world and well before Ireland), a room like this would be rented for 70€ max. In Germany this would be considered a "Pension" rather than a hotel. There is a separate menu card for vegetarian options which was only provided upon request. Introvert waitress. Just nodded and walked away when I told her I had booked a table so I followed her, thinking I was going to be seated. Ended up at the end of the restaurant with her and her puzzled colleague. Very awkward situation. Yes, the location is good but for 10€ more, I had a top notch, brand new maisonette with sea view not even an hour drive further south two days bf.

Beware: what you pay for is the location. The accomodation is nowhere near the standards of this price segment.

Stayed in March 2024

The breakfast… it wasn’t good at all…it was more like leftover from the previous day I will attach a picture of it I got a (full Irish breakfast)

It was pretty clean, staff was very welcoming it’s located in a really nice area. The spa was ok, good services but don’t expect to be “wow”.

Stayed in November 2023

Everything great apart from Charged €15 pp to use the health spa .( sauna ; steam room and Jacuzzi ) This is unheard of for most hotels as their residents already paying alot of money

Location, food

Stayed in November 2023

Room was very small.

Very quiet. Good facilities

Stayed in October 2023

The km described from Kylemore abbey are not correct . The distance was much longer.

Location

Stayed in September 2023

Our room was a suite and the space was massive and worth what we paid for overall. The bathrooms could do with an updating. Lots of mouldy silicone and quite a climb to get into the bath for a shower. The spa was a gorgeous setting, huge jacuzzi so plenty of space for multiple people to use. Nice sauna but the steam room lacked steam and was more of a mist. A bit disappointing.

A beautiful setting in the west of Ireland. The hotel was nice, generally clean and the staff friendly and helpful. A bit of a kooky set up but we had an overall enjoyable stay. The restaurant served up some great dishes so dinner on one of the nights we stayed was really enjoyable.

Stayed in September 2023

Spa wasn’t really worth the money - just large jacuzzi and sauna / steam room weren’t very much of either. The service could be so much better - they have a lovely relaxing lounge but it would be so much more pleasant if they offered bar service in it rather than guests having to walk all the way up to the first floor to get their own drinks.

Great location in a lovely valley. Food was excellent.

Stayed in September 2023

No a/c, rooms where to hot to sleep in when asked for a fan was told they were all out requested early breakfast but nothing was ready only cereal, bread, and yogurt no fruit or gluten/dairy free….. so ended up with no breakfast which was paid for!!

Nice rooms and clean

Stayed in September 2023

no awareness at all for glutenfree diets. lack of training for staff

the room

Stayed in September 2023

Sheep poop around the kayaking and having it on your shoes going into your car. Also very poor changing facilities at the pier

Loved the trip, highly recommend the thermal suite

Stayed in August 2023

confusion regarding our restaurant reservation, rooms were kind of "old school", tap in the bathroom did not work properly. the spa (thermal room) costs 15€ p.p. and was not available during our stay.. 4 star price for a 3 star performance..

food served in the restaurant was really good

Stayed in August 2023

No b Staff not very friendlyar. Dinner terrible.

Breakfast was great. Dinner was terrible

Stayed in August 2023

I feel the Thermal Suite could be free for those staying in the hotel and perhaps tea and coffee included at the end of dinner for free also.

The staff, the food and the location were all just wonderful.

Stayed in August 2023

The staff in the bar and restaurant were very impolite.

great location for visiting Connemara. very clean with excellent amenities.

Stayed in August 2023

Because we were in the middle of the trees there were a lot of spiders in the corridors and in the room. Food was okay with basic continental offer (diner + breakfast). The bed were very soft and thin so not very comfortable for this standing

The location made us reconnect with life and nature surrounded with trees. The staff was very helpful and answered all our questions. The spa was also a plus that we enjoyed during a rainy day. Spacious room, bathroom and living-room.

Stayed in July 2023

Rooms were dated and the bathroom needed some serious updating

Great location and good restaurant

Stayed in August 2023