Reviews of Riu Plaza The Gresham Dublin 4 stars
23, Upper O'Connell Street, D1 Dublin, Ireland
#67 of 164 hotels in Dublin
Guests' ChoiceReview score
Based on 12832 hotel reviews
8.7Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.5
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Facilities
8.9
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Staff
9.4
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Value for money
8.5
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Free WiFi
8.4
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Reviewed: 31 March 2025
William
Germany13 reviews2 helpful votes10“First Visit to Ireland”- • Leisure trip
- • Family with young children
- • Deluxe Family King
- • Stayed 4 nights
- • Submitted via mobile
Staff was amazing! So friendly and helpful. Location was perfect. So easy to walk to most sights and public transportation right out the door, to include airport shuttle
Stayed in March 2025
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Reviewed: 30 March 2025
Mary
Ireland21 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Lovely staff and breakfast...beds too high and no bottle of water in room
Stayed in March 2025
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Reviewed: 30 March 2025
Rushton
United Kingdom6 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Deluxe Standard Queen
- • Stayed 3 nights
- • Submitted via mobile
Very comfortable stay. All staff extremely helpful.
Stayed in March 2025
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Reviewed: 30 March 2025
John
United Kingdom39 reviews9.0“We enjoyed our stay, and were happy to return to the hotel in the evening for a cosy drink or snack”- • Leisure trip
- • Couple
- • Deluxe Standard Queen
- • Stayed 3 nights
The breakfast room was huge but nevertheless crowded, and although the variety of the food was very good the coffee was disappointingly from a machine and not very good.
The airport bus stopped outside. The staff were excellent. Our rooms were immediately available. The room was small but comfortable. The bar and lounge were well staffed and well stocked. The overall look of the hotel was very good.
Stayed in March 2025
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Reviewed: 30 March 2025
Marie
Ireland16 reviews8.0“Great location, universally pleasant staff, comfortable bed”- • Business trip
- • Couple
- • Deluxe Standard Queen
- • Stayed 1 night
- • Submitted via mobile
A disgusting, dirty glass was on the coffee/tea tray, presented as a clean glass. Breakfast was quite poor. Coffee: tasteless coloured water.
The room was well appointed and comfortable.
Stayed in March 2025
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Reviewed: 29 March 2025
Aileen
Ireland2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Standard Queen
- • Stayed 1 night
- • Submitted via mobile
I liked everything
Stayed in March 2025
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Reviewed: 29 March 2025
Kerrie
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
View from bedroom was poor but would still recommend
Very clean, very pleasant staff, breakfast was exceptional
Stayed in March 2025
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Reviewed: 29 March 2025
Charlotte
United Kingdom4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Family King
- • Stayed 2 nights
- • Submitted via mobile
Very central location. The staff were super accommodating and kind.
Stayed in March 2025
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Reviewed: 29 March 2025
Becky
United States7 reviews1 helpful vote9.0“Center of O'Connell Street- walking distance to about everything!”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
Worst thing was parking, but that is common in Dubloin, so did not score it lower.
Staff are spectacular, esp David, Steve and Emily. If you are traveling by taxi in town, ask to stay in the remodeled old hotel. The new facility, while connected to the old, is a long walk if you have walked all day. our room was lovely though!
Stayed in March 2025
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Reviewed: 29 March 2025
Patrick
Ireland1 review8.0“Excellent value for money”- • Leisure trip
- • Couple
- • Deluxe Standard Queen
- • Stayed 1 night
- • Submitted via mobile
I was too hungover for breakfast
Stayed in March 2025
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Reviewed: 29 March 2025
Jacky
Canada1 review8.0“Excellent hotel and location. Horrible check in and out”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great location, clean, excellent breakfast. Beds are comfortable. Staff in the restaurant were excellent, reception not great. Parking and arrival situation is awful. No pull up area, no one to help, no ramp. Had to walk along rough roads, in both senses of the word, with all our luggage. They desperately need a valet service or a pull up area for the price and quality of the hotel itself. Also fire alarm went off six times late evening.
Stayed in March 2025
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Reviewed: 29 March 2025
Caroline
United Kingdom3 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great hotel! We really enjoyed our short stay! Hope to be back soon
Stayed in March 2025
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Reviewed: 29 March 2025
Marie
Ireland11 reviews1 helpful vote8.0“Very pleasant and comfortable”- • Business trip
- • Solo traveller
- • Deluxe Standard Queen
- • Stayed 1 night
- • Submitted via mobile
N/a
Very central,comfortable and great breakfast
Stayed in March 2025
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Reviewed: 29 March 2025
Matthew
United Kingdom4 reviews1 helpful vote10“Amazing, very good value for money, cocktails good but French martini needs to be vanilla vodka”- • Business trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing was amazing
Staff amazing and lady let us check in at 10am instead of 3pm free of charge, room service boy lovely on Thursday evening and the concierge guys were absolutely lovely, the fella in the suit and the lady’s on breakfast were absolutely lovely staff, even the handyman we met in the lift was pleasant and really really friendly! And the housekeeer ladies amazing! Well done! Especially breakfast staff and the door team guys! Lovely Staff!
Stayed in March 2025
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Reviewed: 28 March 2025
Karen
Ireland9 reviews1 helpful vote10“Great hotel - had my wedding reception here 27 years ago!”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
This may sound odd, but the flooring in the hotel corridors and the bedroom was ghastly and the absolute opposite of plush. It was a kind of nasty industrial vinyl but looked really poor quality. Frankly, it looked like something you'd buy on Shein! If I'd known, I'd have brought slippers.
Very friendly staff, fast check in and check out, superb service from all staff at breakfast. Fabulous food selection at breakfast.
Stayed in March 2025
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Reviewed: 28 March 2025
Marlee
United Kingdom1 review10“Had a wonderful stay with excellent service and thanks to all the wonderful staff”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Everything wa fine
Great Irish breakfast great company and excellent service
Stayed in March 2025
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Reviewed: 28 March 2025
Niall
Ireland13 reviews9.0Superb- • Business trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
nothing
excellent
Stayed in March 2025
-
Reviewed: 28 March 2025
Maria
United States15 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Family King
- • Stayed 1 night
- • Submitted via mobile
Location is perfect! Only one suggestion, beds and pillows could be more comfy but not bad. Great place to stay
Stayed in March 2025
-
Reviewed: 28 March 2025
Justin
United Kingdom1 review10“Absolutely excellent accommodation. Definitely be visiting again!”- • Leisure trip
- • Family with young children
- • Deluxe Family King
- • Stayed 1 night
- • Submitted via mobile
N/A
Breakfast was fantastic. Plenty of choice for all tastes and dietary issues. Superb, friendly and accommodating staff on hand to help with every requirement. Hotel us ideally placed and provided an excellent base for our trip.
Stayed in February 2025
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Reviewed: 28 March 2025
Angela
United Kingdom11 reviews9.0“Impressive level of courteous, professional service from all staff made our stay memorable.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 5 nights
- • Submitted via mobile
Nothing it was all good at the Gresham.
Excellent breakfast. Very comfortable room with great facilities but the star of the show are the staff - without exception they were friendly , professional and courteous.
Stayed in March 2025
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Reviewed: 27 March 2025
Noel
Ireland17 reviews2 helpful votes8.0“Beautiful hotel. The Spanish crowd who took it over have done a fantastic job”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
To be honest the sinage for lobby from the 4th floor is confusing.you get the lift to 2nd floor and you think your coming out at the lobby only to be directed to another lift for the lobby.
To be honest.breakfast area is too crammed and the queue for food is a bit out of sorts and looks bad
Stayed in March 2025
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Reviewed: 27 March 2025
Jacqueline
United Kingdom1 review8.0“Overall great staff and areas for drink and lunch to chill breakfast first class”- • Leisure trip
- • Family with young children
- • Deluxe Standard Queen
- • Stayed 2 nights
- • Submitted via mobile
Drab colours in bedroom
Bathroom very modern Bedroom nice but basic needs bright colours and more wow factor
Stayed in March 2025
-
Reviewed: 27 March 2025
Amy
United States3 reviews8.0“Great location with excellent breakfast”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Room is basic and not appealing. But the lobby bars are lively and nice; breakfast is wonderful and the location is perfect
Stayed in March 2025
-
Reviewed: 27 March 2025
Aine
United Kingdom16 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Very spacious room. Staff were very helpful. Breakfast was fab!
Stayed in March 2025
-
Reviewed: 27 March 2025
Paul
United Kingdom1 review1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Deluxe Standard Queen
- • Stayed 2 nights
- • Submitted via mobile
Whilst our room (269) really was exceptional it overlooked a service road and on both nights of our stay we were disturbed by on the first night refuse wagons at 01:00 am and delivery trucks at around 03:30 am!
Stayed in March 2025
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