Wi-fi was a little choppy. We liked that area fine, but Ueno is not right at the heart of most of the tourist attractions, so we had some long subway rides.

The room was very comfortable, and fairly spacious, especially when we folded up the sofa bed. It wasn't like a fancy hotel as much as a clean mini-apartment. We didn't use the stove (since little noodle shops and mini-markets made eating out so easy) but it was convenient having a fridge and being able to make breakfast and coffee. The bathroom (separate rooms for bath and for the toilet) were clean, new, and worked well. To be honest, the high-tech toilet was fantastic, and we'll have a hard time living without one back here in the US.

Stayed in July 2025

-

the room was spacious, comfortable for family/group.

Stayed in July 2025

nothing

Hotel gave us some free cup noodle, those are really nice noodle, especially the curry flavor one. Very good location, there is a small grocery store 1 minute walk from the hotel. so you can buy some food and cook in the hotel. very close to the sky liner which take you to the airport, 2000 yen per person, 50 minutes. night life is great here, lots of food options at night, thousands of locals come eat at probably 200-300 restaurants nearby on the street mostly. I love the atmosphere.

Stayed in June 2025

The facilities are a little small for a family of 4 (1 and 6yrs old) and there was nowhere to “hangout” apart from the beds

Close to Ueno Station / Kaisei Skyliner!

Stayed in June 2025

Pillows were hard. There is a light near the door that can't be turned off. I was trying to work at the table and it kept going off and on.

Clean room and a nice space. We had the family suite.

Stayed in July 2025

It is an apartment hotel, so don’t expect the usual hotel service. You will be requested to fill up an online form prior to your arrival (instead of having the hotel reception to do it for you). Room cleaning not available everyday and you will need to handle (and separate) your own trash. They have a 24-hour reception so you can request for towels or luggage deposit.

One of the few good choices in my opinion on the eastern side of Tokyo for longer stays. Relatively new hotel. Sizeable room (by Tokyo standards) and big beds to accommodate more than two. Apartment facilities such as cooking stoves, washing machine (comes with washing detergent), and clothes dryer (use the one in the bathroom - everything you wash will be dry overnight). There is an English manual in the room to teach you how to use the appliances. 5 minutes walk to food and shopping street. 5 minutes walk via sky bridge to Ueno Station, which is a major transportation hub for Shinkansen and local trains (2 stops to Akihabara, 3 stops to Asakusa, 7 stops to Ginza). 5 minutes walk to the Keisei-Ueno Station, which is connected directly to the Narita Airport via the Skyliner.

Stayed in June 2025

None

The property was really clean all the basic necessity was there. The staff was very friendly

Stayed in June 2025

Could be better if clean up room is more often for short term visitors

New and clean with washing machine and dryer.

Stayed in June 2025

Everything. It was complete with a mini kitchen, washing machine. Staff were polite and helpful and guided me through the luggage delivery service as I wanted to have my luggages sent to another hotel within Tokyo. I would definitely come here again.

Stayed in June 2025

Nothing major except for the small room size which is common in Tokyo. Overall, Hotel Aima is a very excellent place to stay especially for families with young kids like us.

- The rooms are clean and well equipped with kitchen appliances, utensils, washing machine, humidifier, toiletries, towels etc... - The front desk people especially the nice lady who checked us in is very accommodating, helpful and friendly. Same with the young man who is on duty in the afternoon. - The location is very accessible to Ueno station which makes it a good base for travelling around Downtown Tokyo (Shibuya, Shinjuku, Omote-sando, Roppongi and Ginza area) plus very near the Kesei Skyliner station going to and from the Narita Airport. - very near the shopping areas in Ueno and Ameyoko food and shopping street.

Stayed in June 2025

Everything

Stayed in June 2025

There is no space in the room to put our luggage.

Good location near JR Ueno and subway. A few step from Ameyoko market. Room is new and facilities are all good. Staffs are helpful.

Stayed in June 2025

Friendly staff, super clean and comfortable

Stayed in May 2025

Location very good Overall very good Will stay again for next trip😁

Stayed in May 2025

The room is a bit cramped for 6 people, but i think good for 4

Location and family room availability

Stayed in June 2025

Great communication and prompt service. Location was perfect to explore Ueno park in the morning and shop at night. Best customer service I have ever experienced at a hotel.

Stayed in June 2025

Some rooms are a bit small

Staffs are Friendly and Profesional

Stayed in May 2025

As this is a Tokyo Hotel. we didn't expect more than what we got - there is no communal lounge area or onsen. But this was not a problem as we were only in Tokyo for 2-3 nights. Very easy to walk to the train station, Ueno Park/temple.

The location was why we booked this hotel. It was a short walk to Ameyoko Street - lots of food outlets - lively at night. The hotel was an 8 minute walk from Ueno Train Station.

Stayed in May 2025

Clean and comfortable

Stayed in May 2025

Good location , The room is spacious, perfect for families. It has a kitchen and a washing machine inside. Very clean.

Stayed in May 2025

They don't allow late checkout at all, even when you're willing to pay extra. No parking

room was spacious. Clean and sufficient amenities. Near to train and bus stations. Ameyoko street is just a stones throw away. Convenience stores are nearby and small cafes are abundant. Ueno Park nearby is a bonus!

Stayed in May 2025

I would have liked to have the possibility to have breakfast at the hotel, but there is not facility and for the high price of the room, I find this is missing. There is no staff welcoming you at the front desk, but it has to be called through a bell. To be said is that they come immediately when called and they are nice, but the sensation is not that welcoming and warm since nobody is present when you arrive at the hotel.

As a family of 5 for us it's always difficult to find a room spacious enough and the room at Hotel Aima was perfect. Location, I would chose it again and again, since Ueno station is at a few minutes walking distance and from there you can take public transports to move around all Tokyo. The neighborhood is lively, full of restaurants and cafes. The hotel is not on a main road so very quiet. The room has all the comforts, including little kitchen with microwave, water boiler for coffee or tea.

Stayed in April 2025

Very small.

Comfy beds, great location just 2 mins walk from the subway station exit 3 ueno station. A lot of food stalls, grocery and convenient stores nearby too. Daily cleaning is not available but you can always get fresh towels and water from the 24H hotel counter. Washing machine in the room is very helpful, and the ventilation in the bathroom can dry clothes overnight.

Stayed in May 2025

We booked room for 4 people (2 adults and 2 children), when 3rd bed was added to the room there was no space for luggage.

Quiet place although busy area, clean room and bathroom, very friendly staff

Stayed in April 2025