110-0015 Tokyo-to, Taito-ku Higashiueno 2‐19‐7 , Japan
#188 of 1,485 hotels in Tokyo
Guests' ChoiceBased on 516 hotel reviews
8.8Cleanliness
9.0
Comfort
9.1
Location
9.4
Facilities
9.0
Staff
9.2
Value for money
8.6
Free WiFi
8.3
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End of dialog contentReviewed: 29 November 2024
Jereb
MalaysiaI didn’t have anything dislike.
The location wise, the first impression when entering the room space and most importantly all basic needs and amenities are available and convenient to us when in need! Can’t forget the kitchen sink and washing machine as well as the dryer in the bathroom are super super great as you do not need to bring so many clothes for longer travel in Japan.
Stayed in November 2024
Reviewed: 28 November 2024
Herdafithri
SingaporeNothing to dislike
location is near to Ueno station just a walking distance.The apartment comes with a kitchen which is nice to cook some fresh seafood we bought at Ameyoko.It comes with washer and also a dryer in the bath area which I find it convenient to do our laundry don't need to bring our clothes to nearest cleaner.
Stayed in November 2024
Reviewed: 18 November 2024
Evangelos
FranceA nice small hotel located on a quiet street near the main attractions of Ueno. Just a 5-minute walk from Ueno’s major train and metro hub, it made our trips around Tokyo and to the airport very convenient. The staff was very helpful. Although the hotel does not manage suitcase transportation to other cities, they took the time to prepare all the necessary documents for us, which we handed directly to the transporter. The room was well-equipped but relatively small for our group of two adults and two kids with all our luggage. However, small rooms are common in Tokyo.”
Stayed in October 2024
Reviewed: 17 November 2024
Ashley
United StatesVery convenient location in Ueno
Stayed in November 2024
Reviewed: 14 November 2024
Chee
SingaporeGreat location. Near to train station and a few convenience stores around
Stayed in November 2024
Reviewed: 10 November 2024
Ruf
United StatesWe didn't stay longer!
Everything was perfect. We will be back. Being from a different country, we are used to different beds but once you get used to the size it's like it's home.
Stayed in November 2024
Reviewed: 7 November 2024
Aaron
Singaporerooms are small, as per all tokyo accoms near eki for the price
location was excellent
Stayed in October 2024
Reviewed: 6 November 2024
Margaret
United StatesIt is conveniently located to Ueno station. We enjoyed other conveniences of cooking and doing laundry. There are 2 convenience stores and a market very nearby.
Stayed in November 2024
Reviewed: 4 November 2024
Ronaldo
Philippinesnot changing the bedsheets, we stayed there for 9 days.
its very near to the station and to the shopping center. clean rooms and accommodating staff.
Stayed in November 2024
Reviewed: 4 November 2024
Nana
Thailandbig room for family with kids. The market is only 3 mins walk
Stayed in October 2024
Reviewed: 2 November 2024
Elisabeth
AustraliaA bit tight for 6 people
Great location, nice staff
Stayed in October 2024
Reviewed: 30 October 2024
Vincent
SingaporeHave to manually bring the used towels for exchange, request for top up of toilet roll & throw trash at the lobby.
Very clean, super love the hot tub. Washing machine was helpful & bed was comfortable. Staff were wonderful & very attentive
Stayed in October 2024
Reviewed: 28 October 2024
Teemu
FinlandFriendly staff, perfektionisti location near the most important metro lines.
Stayed in October 2024
Reviewed: 27 October 2024
Narada
Thailandthe bedroom is rather small
This place is close to JR station and is very clean. The place also has a variety of appliances and kitchen ware.
Stayed in October 2024
Reviewed: 24 October 2024
Michael
United StatesKitchen towels would have been useful. And better instructions to use the enclosed shower to dry laundry. Maybe I missed it. Took me a while to figure this out. The hotel is also doubles as an apartment complex, thus didn’t have the services one would expect from a full-service hotel. For me, that was not an issue.
A short walk to Ueno Station and Ueno Park. The room was rather spaceous for Japan. And, what really helped, was having a washing machine for laundry in the room. Staff was very helpful when asked for assistance.
Stayed in October 2024
Reviewed: 22 October 2024
Moddy-x
Thailand- The room was big enough but the layout was weird. There was a kitchen but no table for you to dine or sit in the room I stayed. - Some staff speaks English very well, while another day you might meet another staff who can't speak English at all. But they are very friendly and helpful nonetheless.
- Great location. Quiet area, yet near to many restaurants and Ueno station. - Safe and quiet. - Fully equipped room.
Stayed in October 2024
Reviewed: 21 October 2024
Seula
New ZealandVery clean Well set up Close to the station Great service
Stayed in October 2024
Reviewed: 18 October 2024
Domesticgoddess
PhilippinesThe bed and the pillows could be improved on.
great location near to restaurants and a train station. easy to get a cab from there as well. Near to airport train as well. Perfect if you need to get to the airport easily.
Stayed in October 2024
Reviewed: 15 October 2024
Jay
AustraliaGreat location, near station, but quiet enough and a block or 2 away from the hustle and bustle. Room is small but comfortable and modern. Room was ready before check in, so was very grateful we could drop stuff in room before an afternoon in Tokyo. Left bags with hotel on day of check out until mid afternoon before train to airport. Very grateful for staff for providing that service.
Stayed in October 2024
Reviewed: 11 October 2024
Liza
MalaysiaAt night I could hear several times sound of siren. Just wondered why & what actually happening??!
It`s a aparthotel with all necessary items that we need as a family. Just like a home. Close to the huge JR Ueno station and subways. Choose exit 3 or 2 of Hibiya/Ginza subway line. From JR Ueno, get to Asakusa exit and you`ll see a huge bridge to cross the main road. The bridge got lift and escalator as well. The hotel close to the escalator. The Ameyoko shopping street just about 2 min by crossing the main road. Since it is close to the Ueno station, so the Ueno park&zoo are just within walking distance. I love the location.
Stayed in September 2024
Reviewed: 11 October 2024
Yashira
United StatesThe room was extremely small. It states that it can fit four people but in reality it fits 2 adults and 2 small children. We were a party of 3 adults and 1 child and the beds were very small (a bit bigger than an extended twin). Also I would recommend with a space so small that the beds be changed to platform beds in order to accommodate luggage storage under the bed.
Location of the property was excellent. Very near shopping, dining and most importantly the train station. The facility was very easy to find and extremely clean. Overall we enjoyed our stay.
Stayed in October 2024
Reviewed: 8 October 2024
Ping
United StatesWe like everything about hotel aima it’s very quiet very clean very comfortable very knowledgeable and friendly staff we prefer to stay at hotel aima it’s wonderful cutest hotel 👍
Location is great we have our breakfast in the room it is very convenient for us that room have everything hotel aims provide to the travelers we are very happy to stay at hotel aima
Stayed in October 2024
Reviewed: 8 October 2024
Ruth
United KingdomLocation can be a little noisy on a busy night or morning, though only one out of the six we stayed was really noticeable. The design and being next to another high building meant that there was limited natural light getting in - started to miss that after a few days!
Location is amazing for travel around Tokyo and food options. Supermarket and Asakusa within 10-20 minutes walking distance. Although compact, the apartment has everything you need.
Stayed in October 2024
Reviewed: 2 October 2024
Anthony
New ZealandA great spot close to thriving Ueno, but far enough away from the bustle and noise to be able to relax. The facilities were great. Clean and comfortable. Perfect for our young family of 4. Staff was friendly and helpful.
Stayed in September 2024
Reviewed: 1 October 2024
Stacey
AustraliaSmall double beds were a bit cosy for two.
Convenient location in Ueno. Small rooms but with everything you need.
Stayed in September 2024
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