Reviews of APA Hotel Higashi Shinjuku Kabukicho Tower 3 stars
160-0021 Tokyo-to, Shinjuku-ku Kabukicho 2-31-12, Japan
#693 of 1,485 hotels in Tokyo
Guests' ChoiceReview score
Based on 10060 hotel reviews
8.1Score breakdown
-
Cleanliness
8.5
-
Comfort
8.6
-
Location
8.6
-
Facilities
8.4
-
Staff
8.5
-
Value for money
8.1
-
Free WiFi
8.9
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 20 May 2025
Taro
India9 reviews1 helpful vote8.0“Excellent location and Moderate Property”- • Leisure trip
- • Solo traveller
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The check in time is too late 3:00 pm. Early check charges of 2000 yen per hour is very high
Location
Stayed in May 2025
-
Reviewed: 20 May 2025
Weber
Japan28 reviews7.0“Nice stay in Shinjuku”- • Leisure trip
- • Group
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
It is too crowded and feels like an industry - time limit at the breakfast, queue for checking in...
Location is great, especially if you like the nightlife, there is an nice onsen in the building and the breakfast is really good.
Stayed in May 2025
-
Reviewed: 19 May 2025
Carolina
Argentina3 reviews7.0“Ok but would not choose this neighborhood again.”- • Leisure trip
- • Couple
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Room is a bit tiny (normal for Tokio). We did not like the neighborhood, it is full of love hotels and nightclubs. Too much “dark” nightlife, noise and trash for our taste.
The room is practical and clean, and check in/out process is very easy. Location is walking distance from most key points and train stations in Shibuya.
Stayed in April 2025
-
Reviewed: 19 May 2025
Sergio
Australia4 reviews1 helpful vote8.0“APA there are millions choose one and they are good for what you pay for. location and value.”- • Leisure trip
- • Couple
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 6 nights
i had a blood stain on a pillow and the blanket which wasnt from us. in saying that you can get your sheets and rooms changed everyday. always had fresh towels but just that once they changed everything clearly the machine didnt get some stains out and i was a bit annoyed.
the location of the stat was good. wasnt to far away from the hustle and bustle. but had heaps of food options and trains close to the hotel.
Stayed in May 2025
-
Reviewed: 19 May 2025
Kian
Belgium4 reviews7.0“Provides a basic room in a sketchy neighbourhood.”- • Business trip
- • Group
- • Single Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Room size and location.
Everything necessary was there.
Stayed in May 2025
-
Reviewed: 19 May 2025
Sheridan
Australia6 reviews2 helpful votes7.0“Value for money in Tokyo and friendly team”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Pillows, size of room
Location, price and staff
Stayed in May 2025
-
Reviewed: 19 May 2025
Michael
Australia15 reviews8.0“Excellent value and location!”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
APA hotels are excellent value for money. The rooms are new, clean and compact, and the beds are very comfortable. You have to store your luggage under the bed as the room is quite economical in size. We used APA hotels in several Japanese cities and they're generally in excellent locations, with luggage storage and transfer options, and great value.
Stayed in April 2025
-
Reviewed: 17 May 2025
Briony
United Kingdom4 reviews1 helpful vote7.0“For what we needed the hotel was perfect”- • Leisure trip
- • People with friends
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Room was very small
Location
Stayed in May 2025
-
Reviewed: 17 May 2025
John
United Kingdom3 reviews7.0Good- • Leisure trip
- • Couple
- • Superior Double Room with View - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Rooms extremely small
Staff were great
Stayed in May 2025
-
Reviewed: 17 May 2025
Alexandros
Greece8 reviews8.0Very good- • Leisure trip
- • Group
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Very small rooms
Good quality of rooms
Stayed in May 2025
-
Reviewed: 17 May 2025
Anxhela
Albania10 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
It was very small room
Location
Stayed in May 2025
-
Reviewed: 17 May 2025
Michelle
Australia5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
size of room but it's Japan
location
Stayed in May 2025
-
Reviewed: 17 May 2025
Sandrine
United States3 reviews7.0Good- • Leisure trip
- • Group
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 4 nights
How incredibly tiny the room was. We were not expecting this, considering the price, but it was well laid out. The washer and dryers also need to be serviced more regularly. The dryer lint baskets were completely full, and since no one had emptied them, it was taking over 2 hours to dry one load, causing a back up.
We appreciated the coffee and tea that was provided with the room, and daily towels that were offered. The shower itself had excellent water pressure and very hot water. Considering how incredibly tiny the room was, we were thankful that there was room under the bed to store luggage.
Stayed in May 2025
-
Reviewed: 16 May 2025
Sarah
France17 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
As is typical in Japan, the rooms are small - beware the amount of luggage.....
The hotel is very well placed for getting around Tokyo from Shinjuku station. The staff are super helpful. Breakfast is an experience - the Japanese offering is extensive but the European fare limited and not of particularly good quality.
Stayed in May 2025
-
Reviewed: 16 May 2025
Guneet
India2 reviews1 helpful vote8.0“Very well located and clean hotel”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
The rooms were too small and more bottles of water needs to be provided! The pricing of food is also expensive
Very well located!!
Stayed in March 2025
-
Reviewed: 16 May 2025
Kevin
United Kingdom13 reviews8.0“Great location, clean, easy checkout”- • Leisure trip
- • Solo traveller
- • Single Room with City View - Upper Floor - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Good size for Tokyo. Nice and clean. Polite staff. Excellent express checkout!
Stayed in May 2025
-
Reviewed: 16 May 2025
Alejandro
Mexico11 reviews3 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
We knew since we booked it, but the room size is quite small. Perhaps just a small quibble, but there are too many APAs in the zone, which might confuse you between them. Nevertheless, the personnel was very helpful if you get lost among them. The zone has a lot of places that offer "companion women". We don't know what kind of services they offer, but it was a weird vibe.
The location was good, next to multiple metro lines that connect you to different important spots throughout Tokyo. The personnel was very kind and patient. The room size is small, but they are arranged to make the most out of every space. Lots of breakfast options to choose.
Stayed in April 2025
-
Reviewed: 15 May 2025
Jéssica
Ireland31 reviews4 helpful votes8.0“Great location for a busy nightlife”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 6 nights
The location is great but in a very busy area, specially in the night. if you wanna party this is right location, if not you can choose another area with the same hotel. I'd recommend the hotel replace the fridge with more storage room, I didn't use the fridge at all but having a few drawers instead will help a lot.
The room is small but very comfortable (bed, mattress, pillows, duvet, etc), the shower was perfect and plenty of amenities to use. The location is great as well. We used the washing machines and dryers and they were fine.
Stayed in May 2025
-
Reviewed: 15 May 2025
Magdalena
Poland49 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 5 nights
Tiny rooms even considering japaneese standards
Good breakfast, close to metro station
Stayed in April 2025
-
Reviewed: 15 May 2025
Uddipan
India5 reviews7.0“It was a good stay”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
give water to guest
staff and location
Stayed in April 2025
-
Reviewed: 14 May 2025
May
Israel20 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
The room and the bathroom were very small.
Very nice and clean hotel.
Stayed in April 2025
-
Reviewed: 14 May 2025
Iza
Malaysia1 review9.0“it was a great stay!”- • Leisure trip
- • Family with young children
- • Single Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
the pillows. the movies or tv selection is quite little. my other family member got a lot of movie/cartoon selection more than my room.
it’s convenient. a lot of convenience stores nearby.Close to a halal kebab store. and just a walking distance to donquixote. and i get to borrow umbrella during rainy days. Staff was super helpful and can speak english very well
Stayed in May 2025
-
Reviewed: 14 May 2025
Natasha
New Zealand5 reviews1 helpful vote9.0“Hits the mark”- • Leisure trip
- • Couple
- • Superior Double Room with View - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
The one thing I didn't like was that the clothes dryers are not good. After 2 hours of trying to dry a load of washing, my clothes were still very damp.
Although the room was very small (which is normal for Tokyo), the space was well thought out. Lots of hooks and places to hang things was appreciated. I would definitely stay at this hotel chain again in the future.
Stayed in May 2025
-
Reviewed: 13 May 2025
Lizette
Australia19 reviews4 helpful votes8.0“Great stay”- • Leisure trip
- • Family with young children
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Room is on the small side but similar to others in Tokyo.
Location is fantastic, clean comfortable rooms.
Stayed in May 2025
-
Reviewed: 13 May 2025
Suzin
Canada13 reviews2 helpful votes8.0“Well organized small rooms and lots of amenities”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Landry took us more then 3h. The dryers do not dry clothes. Made us late that day.
Lots of amenities. Small rooms but very efficiently organized. Near many train stations and convenient stores. Checkin and out very fluid. English movies on tv.
Stayed in May 2025
