The check in time is 3 PM Kindly make a check in timings flexible.so that tourists who are reaching early in the morning didn't have to wait. Thanks

Stay, cleanliness & hospitality

Stayed in March 2025

Check in but to be expected and busy

Location was perfect. No noise from area. Walking to trains very simple and 800m. Able to access all metro and jr line. food and entertainment great. Would recommend this hotel to all ages especially over 40s wanting to stay around night life but walking distance to everything. Safe area. Room with view was great. Room small but expected for Japan.

Stayed in March 2025

Room was so tight.

Friendly staff and good breakfast.

Stayed in March 2025

Not so large bedroom, although proportionate to its costs.

clean and convenient hotel. Inside onsen is fine. Staff is nice. APA is a guarantee.

Stayed in March 2025

Hotel rooms are very small

The location is the reason to stay here. Very central and close to the train station. Rooms and beds are basic but are great for a short stay. The breakfast buffet is extra but was probably the best breakfast I had on the whole trip!

Stayed in March 2025

It’s not a family friendly place at night.

Good location

Stayed in February 2025

The first 2 nights, I felt like in a grave cause the room had no window!

Location

Stayed in March 2025

The room and bathroom were small, only 1 microwave for the entire building on floor 2 if you had anything to heat up.

The location was great 5 minutes from underground and 15 minutes from the main train station. The room had a fridge, freezer and kettle.

Stayed in March 2025

Bed wasn't very comfortable, very small for two people. The room was too warm most of the time and the air very drying.

Very close and easy access to Shinjuku station. Hotel was quiet inside. Many convenience stores around. Staff were nice on check-in.

Stayed in March 2025

Rooms were small.

Very good location, staff could speak english and very clean.

Stayed in February 2025

Room and bathroom extremely small.

Good location

Stayed in March 2025

Clean room, good onsen which was generally quiet and great to relax at the end of the day. The staff were helpful with forwarding luggage.

Stayed in March 2025

I’m unsure if it was just my shower/bath or if they are all like this but the water didn’t drain very well so I was standing in a pool of water during every shower. The bath drain needs clearing better. Also the heating system didn’t work and just blasted out cold air.

Great location, calm and peaceful, easy walk to Higashi-Shinjuku metro, with convenience stores and restaurants located around the hotel. The staff were so helpful especially during checking in. The room was the perfect size for one but perhaps would be cosy for two, but apart from this it was a nice and comfortable place to stay and I was so impressed by how often they provide you with new pyjamas, towels, and toiletries every day. On the TV it tells you what days they will be cleaning and gives other useful information about the hotel. I would definitely stay here again and use APA again!

Stayed in March 2025

My bathroom had hairs on it, the staff was not very nice

Very modern building

Stayed in March 2025

Nothing!

I had a great stay here! The hotel is clean and well maintained. My room (while small, but most Japanese hotels are) had everything I needed and was clean and comfortable. I appreciated the bathroom amenities. It was it a good location, with Shinjuku station 15 mins away (I ended up getting an uber from the station to the hotel and it cost be around $15 AUD). There's a 7/11 within a block away and a bunch of restaurants. I also didn't have any noise issues, despite it's central location.

Stayed in March 2025

Nothing that immediately comes to mind though the room was rather small.

Great location and very very well organised (like all things in Japan). All of the services offered were delivered with the minimum of fuss.

Stayed in February 2025

I cant think of anything

Location, amenities, staff, price and the hotel set up itself

Stayed in March 2025

English speaking seems optional for part of the team at the reception that is a nonsense according to the number of foreigners at the hotel. Body cream missing in the bathroom then need to go to onsen to find some.

Room & Bed quality Location Onsen

Stayed in February 2025

The room was very tiny (although it is expected). I would appreciated hand cream as well within the toiletries

Excellent views on the city!! I liked the cleanliness of the hotel and the seamless check in and luggage transfer. The bed mattress was also very comfortable.

Stayed in March 2025

Room was smaller than I thought it was going to be.

Breakfast was good. Room was clean. Good value.

Stayed in March 2025

so crowded during check in time. not enough room to put down your bags. absolute zoo. staff doing their best but lobby is too small

great location.

Stayed in March 2025

Hotel could probably do better to allocate parking space, but that's the only minor complaint that I would make.

Breakfast was excellent, location was good, check-in and out process was smooth. Rooms were small but clean, and service was efficient. Overall, pretty decent value for a hotel in Shinjuku area.

Stayed in March 2025

not a big issue but we felt the room size was a little tight for two with their travel bags.

The location is great close to many places, very close to the transportation stations, the room is clean with all necessary facilities needed, when we arrived we were able to leave our bags so we can enjoy the day, the checkin and checkout was smooth. the room was cleaned everyday.

Stayed in February 2025

Nothing

The location is spot on. Excellent service overall.

Stayed in February 2025

The size of the room is not for two people with large luggage each

Clean room, good location

Stayed in March 2025