Reviews of Henn na Resort & Spa Kansai Airport - former Henn na Hotel Kansai Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
598-0048 Osaka Prefecture, Izumi-Sano, Rinkuouraikita 1-23, Japan
#18 of 31 hotels in Izumi-Sano
Guests' ChoiceReview Score
Based on 1230 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.2
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Facilities
8.5
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Staff
7.8
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Value for money
8.4
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Free Wifi
8.7
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Reviewed: July 3, 2025
Owais
United States6 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Ocean View
- • Stayed 1 night
- • Submitted from a mobile device
Be careful of checkout time, 10minutes late and they charge you 2000 yen without even listening the reason.
Onsen was a completely different experience for us. Really enjoyed it. View was great too
Stayed in June 2025
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Reviewed: June 30, 2025
Oxspring
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Twin Room with Projector
- • Stayed 1 night
Very convenient and did what it needed! Close to airport and very cheap!
Stayed in April 2025
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Reviewed: June 28, 2025
Ryan
United Kingdom2 Reviews7.0“Good cheap option near hotel, no coffee or bar etc and a long walk from the station!”- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room with Ocean View
- • Stayed 1 night
- • Submitted from a mobile device
No coffee, middle of nowhere!
Onsen
Stayed in May 2025
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Reviewed: June 18, 2025
Piet
Singapore117 Reviews4 helpful votes7.0“good stay and close to the public transport systen”- • Leisure trip
- • Couple
- • Deluxe Twin Room with Ocean View
- • Stayed 2 nights
nil
Good breakfast with nice outside view
Stayed in May 2025
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Reviewed: June 12, 2025
Francesco
Italy22 Reviews1 helpful vote7.0Good- • Leisure trip
- • Travelers with friends
- • Twin Room with Extra Bed and Projector
- • Stayed 1 night
- • Submitted from a mobile device
The room was really smelly
The velociraptor receptionist was a surprise. Good size room, great location for catching a flight early next day
Stayed in May 2025
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Reviewed: June 10, 2025
Alminana
Philippines1 review8.0Very Good- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room with Ocean View
- • Stayed 1 night
- • Submitted from a mobile device
The staff wasnt accomodating as i was expecting
Na
Stayed in May 2025
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Reviewed: June 7, 2025
Lorena
Japan10 Reviews9.0“Overall nice”- • Leisure trip
- • Solo traveler
- • Deluxe Twin Room with Ocean View
- • Stayed 1 night
The onsen and restaurant are located on the second floor which require you to take off your shoes to access. The signage is unclear so please be aware. You also need a 100 yen coin for the shoe locker if you want to go to either. To get change, you must go to thw front desk and use the machine - the dinosaurs will not respond/help. The onsen had a few broken tiles inside. Fragments were left around the onsen which is dangerous and could cut you/your feet. The water from the showers pools around the onsen. Creating puddles, some with soap/shampoo from the people washing themselves. It's dangerous and not very clean.
The dinosaurs are nice touch to bring people in. The onsen was good, great view. Women's onsen has a mineral spray room which was surprisingly good. The room was quite spacious and had a beautiful sea view.
Stayed in June 2025
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Reviewed: June 7, 2025
Wong
Malaysia3 Reviews7.0“Facility ok but staff not too friendly”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff make me feel uncomfortable and their face show like is bothersome when I ask about the kids amenities
Onsen
Stayed in June 2025
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Reviewed: June 4, 2025
Volks
Canada5 Reviews8.0“We have a great onsen experience”- • Leisure trip
- • Family with young children
- • Twin Room with Extra Bed and Projector
- • Stayed 1 night
A bit far from train station. Not many choice for the buffet breakfast
We have a great onsen experience, Good view from restaurant and onsen.
Stayed in May 2025
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Reviewed: June 4, 2025
Man
Canada5 Reviews8.0“Great onsen experience”- • Leisure trip
- • Family with young children
- • Twin Room with Extra Bed and Projector
- • Stayed 1 night
A bit far from train station (around 12 mins walk)
If you like onsen, this hotel is good with great view.
Stayed in May 2025
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Reviewed: June 3, 2025
Daniela
Brazil4 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Superior Twin Room with Projector
- • Stayed 1 night
- • Submitted from a mobile device
Fast and easy check in with no human being contact, just dinosaurs ;) Very good onsen!!
Stayed in May 2025
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Reviewed: June 1, 2025
Monika
13 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Concept Room - CHOCOBALL
- • Stayed 1 night
- • Submitted from a mobile device
The spa was great
Stayed in May 2025
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Reviewed: May 31, 2025
Hannah
Canada5 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Twin Room with Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
Staff not readily available when you need help
View was nice
Stayed in May 2025
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Reviewed: May 28, 2025
Andrius
Lithuania80 Reviews10 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Twin Room with Ocean View
- • Stayed 1 night
self checkin /checkout and no staff available at all. If you have any problem when check in, i do not know who could help as it is no people.
Rooms look very good. Good restaurant on a site.
Stayed in May 2025
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Reviewed: May 22, 2025
Adam
Netherlands82 Reviews15 helpful votes8.0“Good location for the Osaka Kansai Airport”- • Leisure trip
- • Family with young children
- • Twin Room with Extra Bed and Projector
- • Stayed 1 night
We waited over 40 minutes to be seated for breakfast - came at 8.00 am. The breakfast/restaurant area could easily fit more tables, so I would hope that the hotel can improve this situation.
Overall a very positive impression - the hotel is clean, quiet and spacious, a short walk away from the train station and one station away from the airport. There is a spa area with an indoor and outdoor pool which was pretty crowded in the evening, but which I enjoyed nevertheless. Outside of the hotel one can enjoy a walk in the park on the coast and a shopping area in Rinku Town. The breakfast was generous with a variety of products.
Stayed in May 2025
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Reviewed: May 22, 2025
Patrick
Switzerland8 Reviews1 helpful vote7.0“Nice onsen, medium breakfast”- • Leisure trip
- • Solo traveler
- • Concept Room - CHOCOBALL
- • Stayed 2 nights
- • Submitted from a mobile device
No humans for check-in. Japanese breakfast was ok, western breakfast (i.e. the baked stuff) was low quality
Nice Spa (onsen) with ovean view
Stayed in May 2025
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Reviewed: May 13, 2025
Surabhi
Germany13 Reviews2 helpful votes9.0“Pleasant stay”- • Leisure trip
- • Couple
- • Superior Twin Room with Projector
- • Stayed 1 night
- • Submitted from a mobile device
It's not much a dislike but something that is missing if someone needs any help at the reception, there is no person to talk to. We didn't need to speak to anyone but we wondered how it would work in that case.
We stayed only two nights after and before the flight to and fro because the hotel is so close to the airport. The reception was exceptional with the dinosaur bots helping you process everything. It is anyway very intuitive with the screen instructions but it is fun to be directed by a dinosaur. The room was clean and comparatively larger than I expected in Japan. There were several amenities including a foot massager which we made use of at the end of the trip because you'd need after so much walking. The breakfast had a few vegan options especially the miso soup and rice, traditional Japanese, so I was fine with that.
Stayed in April 2025
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Reviewed: May 12, 2025
Liz
United Kingdom10 Reviews2 helpful votes8.0“Great stay , can’t fault”- • Leisure trip
- • Couple
- • Twin Room with Extra Bed and Projector
- • Stayed 1 night
- • Submitted from a mobile device
Not much around
Onsen was a great experience, biggest of the hotel rooms we had in our stay in Japan , great convenience to the airport if you have an early flight , dinosaurs where a funny touch
Stayed in March 2025
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Reviewed: May 9, 2025
Jayne
Australia8 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Superior Twin Room with Projector
- • Stayed 1 night
We stayed here for 6 hours before a flight so it was good. We didn't get to experience it too much
Stayed in April 2025
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Reviewed: May 7, 2025
Nikolaos
United Arab Emirates14 Reviews1 helpful vote9.0“Cool receptionist robots, next to airport, nice spa”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Projector
- • Stayed 1 night
- • Submitted from a mobile device
Price a little higher than it should
Close to the airport , cool robots at the reception, nice spa
Stayed in April 2025
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Reviewed: May 6, 2025
Jerzy
Poland6 Reviews7.0Good- • Business trip
- • Solo traveler
- • Deluxe Twin Room with Ocean View
- • Stayed 1 night
The registration with automatic dinosaurs was frustrating. Tho get to the onsen you need a 100 yen coin which, but there is no place you can get it from. If you had just arrived at the airport or you use only credit card, you might need to ask random people for help.
The onsen is nice
Stayed in April 2025
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Reviewed: May 1, 2025
Bevin
Australia27 Reviews8.0“Great stay, great onsen, good place to enjoy the first or last night.”- • Leisure trip
- • Family with young children
- • Twin Room with Extra Bed and Projector
- • Stayed 1 night
A little far from the station and needing to go around the big carpark didn't help when you have a lot of suitcases, a little shorter on amenities compared to alternatives but still had all the basics
Lovely stay, plenty of room inside the room, a full sized public bath facility which is extremely impressive, a cheap 24 hour warehouse about 5 minutes walk across the road with everything you need to do some last minute shopping
Stayed in April 2025
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Reviewed: May 1, 2025
Reda
Lithuania12 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room with Ocean View
- • Stayed 1 night
- • Submitted from a mobile device
Clean, not far away from the airport.
Stayed in April 2025
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Reviewed: April 30, 2025
Sylviane
Belgium21 Reviews6 helpful votes8.0“Worth it”- • Leisure trip
- • Family with young children
- • Twin Room with Extra Bed and Projector
- • Stayed 1 night
There was nobody to help us call a taxi and, as we were foreigners, we couldn't use our phones Very unconvenient
We loved the welcoming-check in, so extraordinary :-) The room and bathroom were very nice, although the room for three was a little small It's not a room to stay in for several days The premises are great
Stayed in April 2025
