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Reviews of Henn na Hotel Osaka Shinsaibashi 3 stars

542-0081 Osaka Prefecture, Osaka, Chuo-ku Minamisenba 3-5-2, Japan

#321 of 726 hotels in Osaka

Guests' Choice

Review score

Based on 484 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 6 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    The breakfast was average and the staff were trying to be helpful but not very knowledgeable. Also sometimes hard to get hold of.

    Very good location.

    Stayed in July 2025

  • Reviewed: 3 July 2025

    7.0
    It was a good stay. Staff were all nice
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    I think it’s just normal in Japan but really the size of the room is really tight that the luggages has to be on your bed to pack your things.

    Very good location

    Stayed in June 2025

  • Reviewed: 26 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is for japanese , no english breakfast not even egg

    Clean , free drinks .

    Stayed in June 2025

  • Reviewed: 11 June 2025

    9.0
    great value for money
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    we were situated i think closed to the cleaning room. lots of noises we can hear after hours and early hours in the morning. plus i didnt like they recommending a coin laundry named pegasus, its the most useless laundry i have ever been

    its closed to shinsaibashi station and shinsaibashi district. free breakfast, great they have drinks around 6pm to 10pm.

    Stayed in June 2025

  • Reviewed: 7 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not much for the price.

    Dinosaurs were cool

    Stayed in June 2025

  • Reviewed: 3 June 2025

    9.0
    Hilarious, great for kids, nice Onigiri breakfast 🍙
    • Leisure trip
    • Family with young children
    • Hollywood Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I wish the rooms were also dinosaur themed but everything was great no complaints.

    Hilarious dinosaurs, excellent location. Spacious beds. Clean and nice snacky breakfast with onigiri.

    Stayed in May 2025

  • Reviewed: 30 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room - (LG Styler)
    • Stayed 3 nights
    • Submitted via mobile

    Rooms were a bit small for us but still clean and tidy

    Location and quirkiness of the hotel was great. Loved the check in by the dinosaurs. Good price for our 3 night stay

    Stayed in May 2025

  • Reviewed: 21 May 2025

    8.0
    Very good place for a short stay 🤩
    • Leisure trip
    • Couple
    • Hollywood Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The only thing I can think of is the fact that you can’t look out the windows, otherwise everything was great!

    The robot dinosaurs at the reception desk are so quirky and funny! The check in and out were really easy and straightforward. Hotel was overall clean and tidy. The room itself was comfortable, clean and exactly what was needed for our one night stay. The bathroom was great! Really enjoyed our stay and would recommend it to others.

    Stayed in May 2025

  • Reviewed: 15 May 2025

    8.0
    Beautiful. Love Osaka
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was a little firm for my back but still comfy

    Breakfast was limited but good :)

    Stayed in April 2025

  • Reviewed: 13 May 2025

    8.0
    Close to Dotonbori
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hoping to have more area to sit down during breakfast especially if there are a lot of guests staying in the hotel it can be cramped

    The hotel is within walking distance to dotonbori and major shopping areas in osaka. It is also near the subway station especially if your coming from osaka station to ride the bullet train. The dinosaur front desk was a hit for my 3 year old. Decent breakfast especially for on the go. Will definitely stay again next time

    Stayed in February 2025

  • Reviewed: 9 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    Little variety of food for breakfast, but still suitable for a quick grab and go.

    Robotic dinosaurs at the front desk were cool. 5-10 mins to the nearest Station. 15 min to the Ebisu Bridge, Suitable space for luggage storage before or after check-in.

    Stayed in March 2025

  • Reviewed: 29 April 2025

    8.0
    Good stay, couple of upgrades to make it a brilliant stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Pillows were really really bad, really lumpy and uncomfortable, honestly probably the worst pillow I’ve used before. Very strange as everything else was of a good high standard. WiFi was extremely slow, could barely load standard web pages which was unfortunate.

    Good breakfast, snacks during the day were great too and free whiskey in the evening! Very clean room. Big shower and bathroom. Would stay again.

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Good hotel and we enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The location was excellent. The rooms were comfortable. The breakfast was a great offering and we liked the soda fountain. Also liked that you could open the windows. The entrance was a bit cramped and limited seating.

    Stayed in April 2025

  • Reviewed: 11 April 2025

    8.0
    Great for a couple of nights! If you stay for longer choose a better hotel.
    • Leisure trip
    • Couple
    • Twin Room - (LG Styler)
    • Stayed 2 nights
    • Submitted via mobile

    Very good location, spacious shower, free drinks, afternoon snacks, self-storage for luggage. But small rooms with a sink in the room and no windows.

    Stayed in April 2025

  • Reviewed: 5 April 2025

    9.0
    Quirky stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great quirky experience whilst in Japan. Can’t fault the dinosaur staff! Basic breakfast but good value for money - and a free whiskey on an evening! Location a 10 min walk to main Dotombori

    Stayed in April 2025

  • Reviewed: 4 April 2025

    8.0
    Compact room in a great location
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The light coming in the window (was basically a sheet for a curtain), there weren't enough tables for everyone at breakfast, found quite a bit of dust in the bathroom so cleanliness was lacking

    Dinosaur reception, suprisingly filling breakfast, compact room that was small but didn't feel that way, great location

    Stayed in April 2025

  • Reviewed: 2 April 2025

    9.0
    Great hotel
    • Leisure trip
    • Couple
    • Hollywood Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great hotel, fantastic location near to all main attractions but down a quiet street so not noisy. Staff friendly. Room as expected. Would recommend and stay again

    Stayed in April 2025

  • Reviewed: 28 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Hollywood Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location and value for money! Room was small but clean. Lobby got crowded during breakfast but the staff managing breakfast was very friendly. Had a good stay!

    Stayed in March 2025

  • Reviewed: 20 March 2025

    8.0
    Fun hotel in a great location
    • Leisure trip
    • Solo traveller
    • Hollywood Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The carpet and the wall in my room hat many stains, which looked ugly. The little round table had ads stuck on its surface, which couldn't be removed - it was not nice to look at. The corner with the bathroom sink was very tight and there was nowhere to hang the towel.

    The hotel is near the shopping area north of Namba, which was very convenient. The self-checkin was easy. The lounge area was small but with funny gimmicks and decorations. There was always something to snack and drink free of charge in the lounge, which was very nice. The staff was very friendly and spoke perfect English, which was a relief.

    Stayed in March 2025

  • Reviewed: 17 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The room had a little bit of wear and tear but was clean and well stocked. Slight noise from the hallways but not bad unless you are a very light sleeper

    The hotel was well located and had a great breakfast in the morning. It was also nice that they had a happy hour. The robot dinosaurs were a fun experience and check-in was easy!!

    Stayed in March 2025

  • Reviewed: 17 March 2025

    7.0
    If you dont mind the amenities, it was good. but it could be better
    • Business trip
    • Solo traveller
    • Hollywood Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no water in the room. You can get free water frim the lobby, but the cup is so small it will not be enough for the whole night. I had to go to vending machine to buy my own water. Considering the price, it should be included. The breakfast is also not good. Just some onigiri and packed bread. I dont know why the review says “Good breakfast”. If you are in a group, don’t bother to eat at the lobby. It has less space.

    The room was slightly bigger than ordinary business hotels. Expected for a twin room. It was clean. And I like that there are no receptionist, so I can checkin anytime without pressure.

    Stayed in March 2025

  • Reviewed: 27 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room - (LG Styler)
    • Stayed 4 nights
    • Submitted via mobile

    Rooms are a little small, but otherwise everything else is great.

    The Location is really great, easy to walk to anywhere. 7/11 is across the road, and only a few minutes walk from the train station.

    Stayed in February 2025

  • Reviewed: 27 February 2025

    7.0
    It was a very good hotel but could just use a touch up on comfort in the bed/pillows
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed was a bit uncomfortable and the pillows were hard

    It was a very stylish and unique hotel

    Stayed in February 2025

  • Reviewed: 21 February 2025

    7.0
    Convenient location and good value for money!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Would have loved if our room had a hand towel holder or hook near the sink/vanity area. Was nowhere to put the towel after you dried your hands. The staff left new towels at our room everyday which isn’t great for the environment (washing/drying etc) and we personally don’t need new towels everyday. Would be great if you could opt in or out for that. The fan vents in our shower/toilet needed a quick vacuum/wipe as they were very dusty. And lastly, our room was right behind the hotel elevators so it was quite loud at night (lots of loud mechanical noises, we thought it was the construction site across the road, but we later realised it was inside our hotel). So would maybe recommend ear plugs, but we did get used to it after the first night.

    Loved the dinosaur checking in system, such a novelty and only something you get to do in Japan (would maybe ask that their volume was turned up slightly as it was hard to hear them talking). The location was great, so close to a station and a 15min walk to Dotonburi. Also so close to a main strip of restaurants and shops! Loved the free snacks during the day (biscuits, drinks etc). All in all, a good value for money hotel and so close to a well located train station.

    Stayed in February 2025

Showing 1 – 25

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