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Reviews of Henn na Hotel Osaka Shinsaibashi 3 stars

542-0081 Osaka Prefecture, Osaka, Chuo-ku Minamisenba 3-5-2, Japan

#322 of 727 hotels in Osaka

Guests' Choice

Review score

Based on 486 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 151 – 175

  • Reviewed: 10 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast

    Stayed in June 2023

  • Reviewed: 3 July 2023

    9.0
    Very nice place which is very conveniently located.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Just a little more cramped in terms of spacing. otherwise a very nice place. Staff was very nice, but they are not as available as other hotels.

    Great location and good amenities.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    7.0
    Great location, close to Dontonbori, with over the top shopping, dining options and nightlife
    • Leisure trip
    • Family with young children
    • Hollywood Twin Room
    • Stayed 2 nights

    I paid extra on Booking.com for breakfast, but it is free to ALL guests. Breakfast was very basic, cereal, pastry, miso soup, yogurt and juices.

    My family of four stayed at the Henn na Hotel Osaka Shinsaibashi during our trip to Osaka. First of all, the Henn na Nishishinsaibashi are a few blocks from each other - don't make the mistake that my husband made. I really expected this to be an "experience" hotel, but it wasn't. You basically check in with the kiosk which is located in front of small mechanical dinosaurs. We booked two single rooms, which were smallish in size, but okay for two people. The rooms had a safe, mini fridge, bathtub, AC and a TV; although I could not find any English channels to the TV. I paid extra on Booking.com for breakfast, but it is free to ALL guests. Breakfast was very basic, cereal, pastry, miso soup, yogurt and juices. The hotel does have luggage storage lockers in the main lobby, as well as visible staff on hand for questions/concerns. The location was great, very close to Dontonbori, with over the top shopping, dining options and nightlife.

    Stayed in June 2023

  • Reviewed: 23 June 2023

    8.0
    Truly excellent and uniquely Japan.
    • Leisure trip
    • Couple
    • Hollywood Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Technology for automated Chek in and check out needs improvement. Staff was very helpful in overcoming these challenges.

    Very unique experience. Service was excellent from any staff we encountered. 10 - 15 min walk from shopping, city shrines, and dotonbori. Price for the hotel was very reasonable.

    Stayed in June 2023

  • Reviewed: 10 June 2023

    7.0
    loved robots loved location loved secure baggage
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    needed more information at check in

    of course loved robots

    Stayed in June 2023

  • Reviewed: 4 June 2023

    7.0
    Ok for the price
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights

    The check-in at the reception by robots was quite disappointing. They were not able to check us in so we needed to call a staff. I had 2 kids (10 years old and 13 years old) with me, so I chose a King room that should be suitable for 3 adults (+ 2 small children). We had to share a blanket. The hotel informed that the two single beds would be provided as a joint in beforehands, but still it was not comfortable to sleep in the middle. It was a very small room for 3 persons. There was no place to walk as we had three suitecases. We didn't even have place to open one suitecase.

    Location was very good. Lounge and breakfast was good. Staffs at breakfast counter were kind and nice.

    Stayed in May 2023

  • Reviewed: 4 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Run of House
    • Stayed 4 nights
    • Submitted via mobile

    Difficult to locate as it is at a hidden corner

    The dinosaurs are cool looking but we ended up calling for the receptionist to help us check in. The hotel is close to the main shopping street and walking distance to train station.

    Stayed in March 2023

  • Reviewed: 3 June 2023

    8.0
    Interesting, Unique stay in Awesome location!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Confusing at first. Dinosaurs at front desk were cool to look at but weren’t helpful. Check in doesn’t start until 3pm and is all self check in, but the screens don’t come on until 3pm. Thought each room would have more of a theme, not just the lobby.

    Cool concept with dinosaurs, offered a variety of drinks or snacks throughout the day. Lockers available for late check in at 3:00pm. Great location that’s close walking distance to main shopping areas.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No luggage delivery service.

    Breakfast was excellent.

    Stayed in May 2023

  • Reviewed: 18 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We think the window didn’t close completely so there was a bit of a windy noise, nothing to keep you awake though.

    We stayed here for three nights to experience it at least once in our lives. If you like to be welcomed by friendly dinosaurs, go here. They could even go next level with the dino theme inside the rooms. It’s just around the corner from shops, restaurants, etc. I like how calm it was in the street of the hotel before stepping out into the bustling centre of Osaka or going back to rest. The bathroom was very spacious, and cleverly divided into bath and toilet separately. The room itself was just about spacious enough with all our luggage. The staff we did see was friendly and offered to clean the room on an off day (unless requested).

    Stayed in April 2023

  • Reviewed: 14 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Hollywood Twin Room
    • Stayed 1 night
    • Submitted via mobile

    lack of servicing stuff

    The place is close to the city center

    Stayed in May 2023

  • Reviewed: 13 May 2023

    8.0
    SOMEWHAT OK
    • Leisure trip
    • Couple
    • Hollywood Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    i got lost because when i asked the Local Japanese they know the other Branch Mamba. and i have to take a cab to get to the Shinsaibashi

    the place is very close to the subway entrance and taxi stand. like two minute walk from the main road which is very concvenient

    Stayed in May 2023

  • Reviewed: 12 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms very small

    Close to metro station

    Stayed in April 2023

  • Reviewed: 11 May 2023

    8.0
    Well worth the money
    • Leisure trip
    • Family with young children
    • Hollywood Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Could provide separate dining area with more seats. The current dining area is right at the entrance

    Dinosaur robots and the tiny robots dancing

    Stayed in May 2023

  • Reviewed: 6 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast in the adjacent restaurant was ok. No variety though - 2 kinds of sandwiches; same kind everyday. But bonus points for having the option to pack the sandwiches to go. Although staff can be called if needed, property should have additional signs to let guests know where the staff is staying at.

    Very good location. 1 street away from Shinsaibashisuji. Access to the metro at the end of the street.

    Stayed in April 2023

  • Reviewed: 1 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel location is great. The room is clean and convenient. The dino robot check-in experience is nice especially with kids.

    Stayed in April 2023

  • Reviewed: 29 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Really good location close to transport and main attractions. Room small but adequate size and well equipped. Friendly receptionists. Vending machine right outside for water at only ¥100

    Stayed in April 2023

  • Reviewed: 26 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Room size is a bit small. No lobby area, and you have to pick up pajamas by yourself at the ground floor everyday.

    The hotel location is very good, near to shopping area and subway, We stayed 3 person as familly , it good that we stayed together in 1 room as triple bed room type while you can't/ difficult to find triple bedroom type from other hotels. Room price is reasonable.

    Stayed in April 2023

  • Reviewed: 21 April 2023

    8.0
    Short, clean, and convenient.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I would prefer more variety in the menu, especially for those with food allergies. There were only two options to choose from, and both were very similar sandwiches.

    The sandwiches had a nice taste and were presented nicely.

    Stayed in April 2023

  • Reviewed: 20 April 2023

    9.0
    Lovely modern hotel, great central location, everything you need
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Room could have been a bit more spacious, but, to be honest for the price we paid I thought the size was perfectly reasonable. Everything else was great.

    Lovely modern hotel in a great location. Had everything we needed and was sufficiently spacious for two of us. The robot dinosaurs were a fun gimmick and actually check in was exceptionally smooth process! Great value for money also.

    Stayed in April 2023

  • Reviewed: 11 April 2023

    7.0
    it was ok
    • Business trip
    • Family with young children
    • Twin Room - (LG Styler)
    • Stayed 2 nights
    • Submitted via mobile

    easy access

    closer to shopping mall

    Stayed in March 2023

  • Reviewed: 11 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room - (LG Styler)
    • Stayed 2 nights
    • Submitted via mobile

    Felt a bit soulless. The dinosaurs were fun but do not replace a human greeting you.

    Clean rooms, great bathroom. They have a great way of locking your bags up so you can leave them there before booking in or after checking out.

    Stayed in April 2023

  • Reviewed: 5 April 2023

    8.0
    Good.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    The dinosaur receptionists were a bit scary LOL

    Room was clean and the hotel is in a great location- very close to the Shinsaibashi Train Station. Lugging a suitcase around wasn't so bad given it's close proximity to the station.

    Stayed in April 2023

  • Reviewed: 2 April 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The room doors could use some better soundproofing. Between the rooms were great, but you could easily hear people in the hallway. Breakfast options are also a bit limited, with only two options of toast, they were delicious, however!

    Loved the dinosaurs at the check in, very hard workers! The room was spacious and comfortable, and well maintained! Very well worth the price!

    Stayed in April 2023

  • Reviewed: 31 March 2023

    8.0
    Nice, efficient hotel run by robot dinosaurs!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 5 nights

    The bed was a little hard. Needed some more storage for clothes.

    Great location, near the Shinsaibashi train station. Enjoyed the robots at the front desk. Nice big bed.

    Stayed in March 2023

Showing 151 – 175

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