Location

Stayed in July 2024

The toilet was not clean, besides that it was OK

Close to metro station, and easy check in

Stayed in July 2024

Good Location

Stayed in July 2024

The room is small (fine for one person for one night, but it would have been very tight for 2 people). The window let in natural light, but it was frosted, so the atmosphere was stuffy.

Clean room, good location, availability of human check-in assistance as needed, comfortable bed, fast check-in and check-out.

Stayed in July 2024

Room was basically taken up entirely by the beds and it was hard to find room for suitcases. Standard for Tokyo I'm sure (particularly given we had a triple bed room).

Very clean, beds very comfortable. Also very well sound-proofed and effective blackout blinds - probably the first time I've ever stayed in a hotel and not been woken up by other room doors closing etc. Great location - very close to 2 different subway stations, loads of restaurants around but still a nice chilled neighbourhood vibe (particularly walking through the residential streets towards Roppongi). Reasonably priced too. Great to have the triple bed option so we didn't have to share with our 4-yr-old

Stayed in June 2024

none so far

The overall experience was good, The place was clean, they always top up with fresh towels & toiletries, location is good with shops and restaurants nearby and within walking distance from the hotel.

Stayed in June 2024

The room is small, there is really no room for luggage / clothes. We packed light and used laundry service, but the dryer didn’t dry the clothes. We paid to have 3 beds in the room, for 3 of us, but one of them wasn’t a ‘normal’ twin, but instead more like a sofa bed mattress. It would have been better if all 3 beds were of equal quality.

The location is fantastic. You are walking distance from all the major subway lines, great food options nearby.

Stayed in June 2024

bathroom was small

good location, was clean, good cleaning service, easy check in and check out

Stayed in June 2024

The room was really clean and in a convenient location.

Stayed in June 2024

When staying three in the room it was very cramped.

Very good location, close to subway station.

Stayed in May 2024

The room was small(I kept hitting myself in things, the room is very small) and the a/c wasn’t really strong

I liked how convenient it was. I was in Tokyo for a getaway weekend. There’s also a pub attached to the building !

Stayed in May 2024

There is not enough space in the room to store suitcases and personal belongings. There is an active construction site nearby, resulting in noise from early morning hours. I do not recommend the robot hotel experience. The robots at the reception look creepy and serve no purpose during check-in. Everything is done without interaction with the robot at an automated check-in machine.

The hotel is located in a good area, just a few minutes' walk to the metro, and there is a shop next to the hotel. The room was clean and equipped with everything you need. The twin bedroom is sufficient for a comfortable stay for two people. The separate beds are comfortable and adequately sized. There are plenty of amenities and restaurants nearby. The hotel has lockers for free storage of personal items and luggage while you wait for check-in or want to spend time in the city after check-out.

Stayed in June 2024

Good location, easy check-in, clean, breakfast was ok. Good value for the price

Stayed in May 2024

The rooms are quite small. Especially for two people who have at least one suitcase each. It doesn't even fit oxygen inside. Also, even though we booked the hotel for the experience with the robots, they ended up being of no use. You just operate them only for check-in and check-out. For possible problems or suggestions, that is, you talk to the reception. So I recommend to anyone booking the hotel purely for the experience with the robots, not to have any expectations.

The hotel is very good! Right next to it there is a 7/11 store, while at the same time the hotel is located in a quite lively area, it has many shops, restaurants, and in general, life. The metro station is less than 10 minutes' walk from the hotel. The bed was very comfortable! The receptionists although they don't speak English very well, they served us very well when we needed some hangers.

Stayed in May 2024

The robotic check-in is a novelty. Every person who I saw come through ended up needing a human staff member to assist them. The bathrooms felt like if you pushed on a wall too hard it would just disappear.

Good clean rooms, but it was a bit of Tetris to get three people to fit in one. It was good value, though. Location is great!

Stayed in May 2024

robot is scary

Stayed in May 2024

Couldn't get just coffee

Average guy

Stayed in May 2024

Everybody from the street can get in the first and second floor. No human stuff who check if you are hotel guest or not.

Lockers to hand over your luggage before checkin. Easy check-in and out. Everyday cleaning service with fresh towels. Price was okay.

Stayed in May 2024

Well equiped, good location very clean.

Stayed in April 2024

The pillows are incredibly hard and filled with beans or something like that. I woke up with a headache and a really sore shoulder because of the pillows, so I had to go out and buy a cheap cushion because it was more comfy than whatever is in the pillows. The other downside is that the room has literally no space for you to open up a suitcase, so take note of that if you plan to do any rearranging

The hotel was very clean, and the staff were very friendly and helpful! The location is really good, and close to multiple subway stations so you can get by easily.

Stayed in April 2024

Very good location!! As expected in Tokyo, would stay again!

Stayed in April 2024

For our trip's itinerary, it wasn't a very central location. However, it was one of our favorite and spacious hotels.

The room was great and large compared to all the other stays we had in Japan (maybe similar in size to the average hotel room in the United States), and very comfortable and clean. There was a clothing sanitizer machine in the room that could maybe also steam your clothes if you wanted it to? We didn't use it but it may be nice for those who have a meeting to go to during their stay. I loved that there was a 7Eleven right next to it, and we got our breakfasts from there.

Stayed in April 2024

Even if there’s the option, you can not anticipate the check-in; since most low cost airplane companies arrive early in the morning, it would be appreciated to anticipate it

Cleanliness

Stayed in April 2024

The bottom of the bed was filthy and had a dirty sock on it!

The location is quite convenient.

Stayed in March 2024

Not a good room, small double bed for two people and nowhere to put luggage. The room was also taken up with an LG styler unit which was the size of a wardrobe and we didn’t need! For some reason only one guest was shown as staying when it was me and my husband so I don’t understand as I booked the same way as all other hotels and breakfast was only for one so we had to pay for the other! Window was blocked out and could only be opened about 4 inches. I felt a bit claustrophobic. Wouldn’t stay there again.

Convenient to eateries and shops such as family mart which we used quite a bit. Close to train station into Tokyo station. Also had an Irish pub on ground floor so good for dinner. You checked in via robots and machine but worked ok with staff member you could call.

Stayed in April 2024