Everything was good. Matress a bit hard but that's Japan

Central location, clean, good value, tasty breakfast.

Stayed in May 2024

I like the room for couple but the room is a bit narrow. Overall the room is nice and very close to Asaskubashi Station and less loud from the train station.

Stayed in May 2024

Bed was a little hard and the aircon controls are a little confusing.

Location. AI-support in check-in and check-out.

Stayed in April 2024

The check in experience felt quite awkward as there was no staff, only the robots, only later on did one of the staff members run out. The mattress was was probably harder than a wooden board so would not recommend to those with sensitive sleep.

Very close to the subway station, convenient location. The room had a clothes steamer (the wardrobe type) which was nice. Locker for suitcases was provided, Indian restaurant on the ground floor.

Stayed in April 2024

Pillow is a little bit high. More options of pillow would be better.

Superb location! Though closely near to the station, quiet!

Stayed in April 2024

Don't allow us to extend.

The location is good, but don't allow us to extend.

Stayed in April 2024

The main area was not so clean, the floor mat in the room still remained some hair. The bed was hard, like a normal japanese futon.

Location is excellent for people who would want to go to Haneda airport later. The room and facilities were nice and comfortable.

Stayed in April 2024

lot of dust in bed/futon.

location are good,

Stayed in March 2024

Robots are very friendly and polite. But there were also human staff/personnel and they were very friendly as well in their service. It had a nice futuristic feel.

Stayed in April 2024

poor maintenance

location

Stayed in April 2024

I was surprised at how poor the upkeep and maintenance was. From being super satisfied for the first few stays to disappointment. Several lights were blinking in the rooms we booked. A sink’s drainage was slow to drain. only two packs of tea. No water bottles like before.

The location. surrounded by izakayas

Stayed in April 2024

beds could be a little softer, it was very hard

Good area, funny check in, everything thing was great but the beds

Stayed in April 2024

The bed is way too hard/thin and directly on wooden planks. The indian restaurant on the first floor might not be for everyone but we didn't try it (we chose to rather eat outside) so I can't tell much more.

The hotel is very well located and really close to the subway stations. The fact there is a laundry room was a nice plus. We had small trouble for the check in but someone from staff came quickly to assist us (when it's asking for your name you should write it fully as it appears on your booking reservation). The robots at the desk didn't really interact and seem more like animatronics rather than actual robots unfortunately. The glass panel with all the small robots was funny and and bit more interactive.

Stayed in April 2024

Service: the staff didn't speak English she used Google translator to communicate with us. However, as we needed assistance, she tried to help despite not speaking English. Breakfast didn't offer a large option of food, but it was ok. As we booked, we know that we just need somewhere to sleep. For the price we paid, we couldn't expect more. Price and service matched.

Location: near to the station Asakusabashi, which makes easier to get a train, just 3 stops from Tokyo station.

Stayed in April 2024

The room is quite small, reminds me of an APA hotel chain, but the biggest issue for us was probably the bed being hard and stiff. There was no english option for the Netflix which would have been nice. I also had to bend down to find something on the floor and noticed the carpets weren't as clean. When we left our luggage in storage the second day, the combination didn't work for one of them so we had to ask staff to assist us in obtaining our luggage.

First off we love the concept of the hotel. Upon early arrival there were storage lockers available even before getting to reception which was a big bonus! Check-in was quick, smooth and hassle free. The robots were very efficient at doing their jobs! We saw toiletries available at the reception and vending machines for convenience. The location was great as it is beside a train station.

Stayed in April 2024

The room was very small.

Breakfast was good and it was very clean. The available amenities were very useful.

Stayed in April 2024

I would prefer real people rather than robots at check in. The bed was very hard, it was more like a thick cushion rather than a mattress

The room was not too small by Tokyo standards, very close to the subway station

Stayed in April 2024

No real people to deal with if you had a problem

Good location

Stayed in March 2024

Our group had a wonderful time during our stay. The staff were friendly and helpful, making us feel welcome from the moment we arrived. The facilities were clean and comfy, and there were plenty of activities to keep us entertained. The only suggestion for improvement is that sometimes the staff took a bit long to respond to our requests. However, this didn't spoil our experience at all. Overall, we had a fantastic time and would definitely recommend this place to others. We'd rate it 9 out of 10.

Stayed in March 2024

Before I arrived I talked to them about sending luggage, and they claimed that the option existed. Although when I came to send luggage they said they don't do it.

beautiful place. close to the train Nice breakfast.

Stayed in March 2024

Bigger rooms is always better but for the price and it is Japan so can't expect bigger rooms.

Great location for my needs. a few minutes from Asakusabashi Station that has the Asakusa and Chuo Sobu JR lines. This station goes directly to Narita Airport so that was convenient. It's close to 2 supermarkets, a lawson and plenty of food options. There were robots on check-in which were interesting but it's basically self check-in hotel. Rooms were compact but that seems to be the trend for Japanese hotel rooms.

Stayed in March 2024

The room is a little small.

Cleanness and closeness to JR and Subway lines. Many restaurants in the area to chose from.

Stayed in March 2024

Clean and neat

Cool

Stayed in March 2024

As said many times here, the robots don't do anything but greet you. The check in procedure was really difficult and we failed multiple times until we had to call the staff. You can't check in with your residence card, need to bring a passport (it's the first time that it happened to me in Japan). The bed is terribly hard, almost like sleeping on the floor. The hotel is located in a poor unwelcoming area of Tokyo. The bathroom curtain was yellow and stank.

There was a partial view on Tokyo sky tree from our room.

Stayed in March 2024

Only one thing (just to be picky). Its just that if you put the message "don't disturb" they will not leave clean towels attached to the door

The position, the bathroom and the wi-fi

Stayed in March 2024