The location is excellent near subway and JR station. There are also several food shops, minimart near by. I will definitely stay here next time. I also love using LG styler steam closet provided in a room.

Stayed in December 2024

No breakfast bar

Location, price

Stayed in December 2024

The only complaint I have about the entire stay was the dryers aren't great, and there isn't a lot of washers/dryers.

I liked the restaurant downstairs, lovely food and for a good price. The room I stayed in was small but the features were good.

Stayed in December 2024

Reception with robots with low AI. They can not really answer your questions. We had an issued with our passports and the robots were not able to help. We called for assistance, and they barely speaks English. However, we managed with Apple Translation.

Location was optimal to discover the surroundings. A lot of options to eat walking distance. Metro station just at the doorstep.

Stayed in September 2024

The cleaning could be better. The check in is a slow process and the machine doesn’t recognize names properly.

The location is nice and well connected.

Stayed in November 2024

After we had our room made up, there was a small cockroach found by my mother in our room :(

Second time staying at a Henn na hotel and they dont disappoint. Location is superb, very near Asakusabashi station which has direct access from Haneda airport. Amenities are complete and breakfast is decent.

Stayed in November 2024

Room was quite warm.

Location was fantastic for where we were going. Very close to the station and quiet. Very good food close by.

Stayed in November 2024

Nothing but if I had to pick, there’s only two washer and dryers. Doesn’t help if another guest leaves their clothes in the dryer when time is up and doesn’t come back to take them out. Maybe put a basket in the laundry room to remove uncollected clothes so someone else could use the dryer. And if you’re a guest at the hotel and can see people waiting, don’t be inconsiderate and stand there folding your clothes one by one from the dryer!

The location was close to several combinis and two train lines. Was convenient to get to many places. Very quiet hotel, clean and comfortable.

Stayed in November 2024

Location was perfect, close to the metro and all around very nice places where to eat. The only downside is that not having proper staff member made communication difficult, because often they do not speak English and unfortunately I do not speak Japanese.

Stayed in November 2024

Space

Great location , available amenities

Stayed in November 2024

I didn't like the lack of sound proofing, our room was one away from the lift and you could hear everything in the hallway.

I liked the room set up, and it was close to connivence stores and train station

Stayed in November 2024

They do not arrange luggage transfer between hotels, however they did accept luggage sent to the hotel sent from another hotel. There is self check in but staff can be contacted for assistance and were helpful. There is a Yamato office 8 minutes walk from the hotel which were incredibly helpful with sending our luggage. The were queues for the two small lifts at peak times, plan extra time to checkout. The surrounding area is slightly quieter than more central Tokyo, however it did take roughly 30 minutes to reach central Tokyo requiring train line changes and trains were extremely packed at peak hour.

The hotel is very well located, minutes walk from both the JR and metro Asakusabashi stations.It is surrounded by a variety of restaurants and shops. There is a direct train from Haneda airport but it was rather difficult locating an accessible station exit with suitcases. Having stayed at the Henn na Hotel Nishi-kasai on a previous trip, the rooms were a bit smaller (twin room) but still adequately sized with a kettle, mini fridge and decent sized western shower bathroom. We also later stayed in the Hollywood twin rooms which were slightly larger with a table and LG styler. The beds were comfortable however the pillows were very unsupportive. Amenities and sleepwear were provided. There was a laundry room and a microwave in the lobby and a fantastic indian restaurant on the bottom floor which had a great variety affordable buffet breakfast. The few staff we did interact (self check-in, unmanned desk) with and the restaurant staff were all friendly and helpful.

Stayed in September 2024

room too small for 3 people.. it was cramped

accessible to local and JR lines as well as to restaurants

Stayed in November 2024

The hotel was very good for the price we paid, the rooms were small but this is expected in tokyo. The location was fine, a 3 minute walk from Asakusabashi station and 1 stop from Akihabara. The robots were a little scary, but human staff were available at all times by picking up the phone on reception. The only downside is that the beds were very hard (but this did help my back issues so I can't complain)

Stayed in October 2024

The room is a bit small, which is quite common in Tokyo. It might be too cramped for two people.

Good location, near the subway station and JR station. Windows can be opened to get some fresh air.

Stayed in October 2024

The rooms are very small

The staff was very nice and quick check-in and check-out. Metro less than 5 minutes away (Asakusa Line)

Stayed in November 2024

ok

ok

Stayed in October 2024

Very good location. Easy to get to from the airport. Easy to check in and get around the city.

Stayed in November 2024

We arrived before the check in time, and there was no room for luggage storage

Nice hotel in a nice position

Stayed in November 2024

the pillow was very uncomfortable and we could have used an extra pillow each.

we stayed here for our last night in Japan. the robots are ok but its mostly a self check-in method. I had luggage transferred from another hotel and the staff were helpful. they also answered all my queries very swiftly. the room was very small, clean, the steamer was quite a novelty albeit not used by me. the location is literally minutes away from the JR station. the luggage lockers system is very convenient and was a great help. good amenities provided.

Stayed in October 2024

Bed was hard but i think that is normal at most hotels in Japan

location was right near train station. Had good laundry facilities. Room was small however still fine. Bathroom was really good and exceeded my expectations. Free use of bath robe, toiletries was a real bonus.

Stayed in October 2024

Room was quite small but adequate for a short stay.

Great location very close to asakubashi station. Can walk to asakusa along the sunedaw river walk or walk to askihubara. The train network makes anywhere accessible. Room was very quiet. Check in robots are a bit slow but amusing.

Stayed in October 2024

Robot check in is okay if you speak Japanese but incredibly frustrating if you don’t. The credit card payment screen had no English translation option so we could see what we were paying for or indeed what button to press to finalise the transaction and the beds were very hard and uncomfortable. The safe did not work in the room. Nor did the tv / air conditioner have any instructions in English.

Great location. Close to rail transport and adequate restaurants etc.

Stayed in October 2024

If you’re looking at trying to stay in some of the more popular busy areas of Tokyo it’s a little far out but the travel didn’t bother us and we liked staying in a quieter area. I think it took us about half hour or so to get to Shibuya.

The robots at check in were pretty cool and if you need assistance from a real person it’s easily sorted. Loads of items available like razors and things for free if you need them. It’s very close to a metro station and easy to get about. The rooms are small but that’s pretty average for Japan. It was cheaper than average for Tokyo but that’s because it isn’t super central.

Stayed in September 2024

My only dislike was how hard the bed was and lack of pillows.

Great Location so east to get to train station. Plenty of Lawsons, 711 and supermarkets close by. Lots of restaurant and takeaway shops too. Love the extra deep bathtub and powerful shower. Having Sleeping gowns, toothbrushes, razors, lotions etc was such a bonus. You don't really need to pack much. I also loved the Steam/Ironer appliance in the room this was a life saver for us travelling.

Stayed in October 2024