Reviews of Henn na Hotel Tokyo Haneda 3 stars
144-0033 Tokyo-to, Higashikojiya 2-11-18, Japan
#749 of 1,485 hotels in Tokyo
Guests' ChoiceReview score
Based on 1995 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.5
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Location
8.4
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Facilities
8.3
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Staff
8.0
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Value for money
8.3
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Free WiFi
8.7
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Reviewed: 5 December 2024
Alice
United Kingdom28 reviews6 helpful votes8.0“Great hotel close to the airport”- • Leisure trip
- • Family with young children
- • Theater Triple Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Well located, close to the airport with free shuttle bus service. The room was quite basic but very functional with amenities available. Check in/check out procedures were easy
Stayed in December 2024
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Reviewed: 4 December 2024
Sau
Malaysia9 reviews6 helpful votes8.0“A good option if you are arriving on a late flight to Haneda.”- • Leisure trip
- • Group
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Checking in is via a kiosk and if you’ve booked more than one room, you will need to check in room by room even though the booking was done at once by the same person . Anyway someone came to our help quite quickly when we pressed on the help button despite it being midnight.
It’s located very near to Haneda Airport Terminal and the hotel has a free shuttle bus service that runs between the airport and the hotel and vice versa . You’ve just got to look up the bus schedule on the web and know where the pick up point is .
Stayed in November 2024
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Reviewed: 3 December 2024
Teresita
United States2 reviews9.0“It was close to the airport .”- • Leisure trip
- • Solo traveller
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There’s no thermostat in the room to turn on the heater .
Didn’t eat breakfast.
Stayed in December 2024
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Reviewed: 2 December 2024
Theresa
United Kingdom7 reviews8.0“Easy quite and clean”- • Leisure trip
- • Couple
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The blinds
Large and clean
Stayed in November 2024
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Reviewed: 2 December 2024
Layla
Canada34 reviews4 helpful votes9.0“Overnight between flights, good, comfortable stay.”- • Leisure trip
- • Couple
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
No complaints.
It's an automated hotel, but there are dinosaurs at the desk for check in. Can't beat dinosaurs. The process was smooth and easy for check in and check out. The room was clean and well-equipped. Close enough to the airport to taxi without it costing an arm and a leg. The hotel is only a block away from a major road, across which there's a convenience store.
Stayed in November 2024
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Reviewed: 1 December 2024
Ping
Malaysia4 reviews7.0Good- • Leisure trip
- • Family with young children
- • Theater Triple Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
1. Room is quite small for 3 adults
1. Strategic location, near to airport and train station. 2. Have free shuttle bus to airport
Stayed in November 2024
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Reviewed: 30 November 2024
Arjunan
United Arab Emirates8 reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Property is too small
Shuttle buses to Haneda and friendly staff
Stayed in November 2024
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Reviewed: 28 November 2024
Sam
New Zealand6 reviews8.0Very good- • Leisure trip
- • Couple
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Such a cool hotel, handy for when having an early flight from Haneda airport. The reception was our highlight and the room was huge and spacious!
Stayed in September 2024
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Reviewed: 26 November 2024
By
Malaysia2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
New experience to stay with complete automate check in process hotel.
Staff very helpful and honest. I left my watch in the room. They found it and keep for me till return. Very responsive
Stayed in November 2024
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Reviewed: 21 November 2024
Elvis
Canada9 reviews2 helpful votes9.0Superb- • Leisure trip
- • Group
- • Theater Twin Room - Non-Smoking
- • Stayed 1 night
The location is fantastic for getting to the airport, but it's quite inconvenient to get to center tokyo which we ended up having to do, so keep that in mind when booking.
I checked in with a dinosaur. That's rad. Room was fantastic, one of the best rooms I've had in tokyo, and the best bathroom I've had in tokyo. Lobby area lounge was great too for hanging out post checkout. Checkout at 11 instead of 10 was also nice.
Stayed in November 2024
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Reviewed: 21 November 2024
Suzette
Australia1 review8.0“Stress free stay, love the airport shuttle & luggage locks self service.”- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 2 nights
The carpet could help some steam cleaning.
The location was great if you want to get to the airport without stress. This hotel is very close to the airport and shuttle is provided. I especially liked the self-service luggage locks, and small bag lockers provided in case you're earlier than check in time or check out is earlier than your flight. You can wander around without luggage in tow. Check in and out of the hotel were automated but help was just a phone call away if needed. Also liked the LG styler in our room which refreshed my clothes.
Stayed in November 2024
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Reviewed: 19 November 2024
Sharmaine
Philippines3 reviews1 helpful vote9.0“Nice Hotel”- • Leisure trip
- • Family with young children
- • Double Room - (LG Styler) - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
pillows are smaller
I love the robot receptionist and the food and the amenities esp. the LG
Stayed in November 2024
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Reviewed: 18 November 2024
Leniwaty
Australia3 reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Not much assistance from the staff
Location was convenient
Stayed in October 2024
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Reviewed: 17 November 2024
Stephanie
France9 reviews1 helpful vote9.0“Definitely different!”- • Leisure trip
- • Couple
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
Being helped to check in at reception by a talking dinosaur is really quite something! Definitely different! The location is superb as it's a very short walk from Otorii rail station, and there are lots of places to eat in the area. The room was well appointed and the beds comfy. The free shuttle service to Haneda airport is an excellent feature.
Stayed in November 2024
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Reviewed: 16 November 2024
Jared
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Theater Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The rough path right outside the hotel made it slightly hard to wheel in our suitcases but that is the only thing to not like
The receptionists were very polite, despite being a different species.
Stayed in November 2024
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Reviewed: 16 November 2024
Paul
Australia33 reviews7.0“Did the job.”- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No staff. Problems checking in with robots.
Proximity to station. Shuttle to airport
Stayed in November 2024
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Reviewed: 15 November 2024
Dominique
Canada51 reviews6 helpful votes9.0“perfect for one night only”- • Leisure trip
- • Couple
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
very small room, and when I requested another pillow for more comfort, the attendant told me a max pillow per room. too bad, as the pillow and mattress was quiet hard.
very cheap and practical, super clean and funny with the robots hosts. perfect for one night to transfer to shinagawa station.
Stayed in November 2024
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Reviewed: 12 November 2024
Claudia
Canada43 reviews1 helpful vote8.0“Comfortable stay.”- • Leisure trip
- • People with friends
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Located in quiet area. Easy automated check in. Comfortable beds. Clean room.
Stayed in November 2024
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Reviewed: 12 November 2024
Andy
United Kingdom10 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Theater Triple Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Great location for airport. Check in was smoothly done via a dinosaur. Free transfer bus to airport
Stayed in November 2024
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Reviewed: 12 November 2024
Solove
United States1 review1 helpful vote7.0“Simple”- • Leisure trip
- • Solo traveller
- • Concept Room - CHOCOBALL
- • Stayed 1 night
- • Submitted via mobile
No checkin staff
Close to airport and train station
Stayed in November 2024
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Reviewed: 11 November 2024
Patrice
Australia3 reviews7.0“great location, close to airport but rare person-to-person interactions”- • Leisure trip
- • Couple
- • Double Room - (LG Styler) - Non-Smoking
- • Stayed 2 nights
Check in process was a bit gimmicky. We have heard about the robots at check in, which was cool, until we realised that somehow, they had spelled my name incorrectly. I booked through Booking.com so I'm certain I put my name in correctly. They had one staff member floating around, who tried to help but even he couldn't get it to work. Eventually after approx 10 mins of trying, we were checked in. He was the only staff member we saw on our entire stay, which isn't necessarily a bad thing, if you dislike speaking with other people then the lack of person-to-person interaction might be a good thing for you?
location is great if you are flying out of Haneda airport. they have a free shuttlebus (fits 20 people, first come, first served). a short walk to the train station as well if you are planning to take the train, it's on the Haneda airport line. the room was pretty spacious; we travelled as a couple. The one staff member we met was helpful.
Stayed in November 2024
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Reviewed: 10 November 2024
Frances
United Kingdom22 reviews3 helpful votes8.0“Perfect for a short stay when you first arrive in Tokyo. Close to train stations”- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing!
We only stayed one night but very convenient shuttle bus from the airport and provided all we needed
Stayed in November 2024
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Reviewed: 10 November 2024
Layla
Canada34 reviews4 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The hotel is very clean, exactly as described, comfortable, and has dinosaurs at the check in. Can't beat dinosaurs. Easy automated check in and check out procedures. Super close to a Family Mart, which is very convenient. Also close to a main road, so if you need a taxi, it's easy to find one. Single night stay in order to catch an early flight, so this was exactly what we wanted and needed.
Stayed in November 2024
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Reviewed: 10 November 2024
Kheng
Singapore11 reviews7.0Good- • Leisure trip
- • Family with young children
- • Theater Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Theater is not very useful
Stayed in November 2024
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Reviewed: 9 November 2024
Kheng
Singapore11 reviews7.0Good- • Leisure trip
- • Family with young children
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Room a bit small,
Stayed in November 2024
