The hotel is comfortably located -- near the main station but in walking distance from the city center and even the castle is not too far away. The staff was helpful and friendly. The room was clean and comfortable, although not very big. Excellent breakfast.

Stayed in May 2023

Expensive laundry Took ages to dry Check in at 3

Shampoo bottle with decent size label. Great bathroom design Location

Stayed in June 2023

wifi was flaky. kept cutting in and out at regular interval they must know it’s a problem as they said somewhere that wifi connections can be affected by many factors so they can’t take responsibility. in this day an age in a new hotel wifi should be rock solid.

new place so very clean and modern

Stayed in June 2023

I tried to get an invoice for the payment of my stay, but they told me that they could not issue it for they would not know the amount as I had payed in advance via booking.com. I should contact booking in order to get a receipt. Such a thing sounds very weird to me and has never happened before. A hotel needs to know what they charge for their rooms and needs to be able to provide an invoice or a receipt of payment.

The room was luxuriously big (at least for Japanese hotels), the staff members were very polite and helpful and tried to solve any issues to the best of their abilities. There was a tasty Japanese style breakfast available including the local clam soup and well prepared fish and exquisite little deserts.

Stayed in May 2023

Only one small pillow was provided. The public bath was not good.

Great location - directly across from the bus station. New and very clean. Staff were helpful and called a taxi for me. I dropped my bags off early and the staff took my bags up to my room for me. Room was a good size for one person.

Stayed in June 2023

Excellent location opposite the station, with underground access from just outside the station. Lots of restaurants in the area, and a 25 minute walk to the castle. The hotel was stylish and sparkling. You could help yourself to amenities, and on each floor you could select your robe, plus select extra/different pillows. The room was small but not tiny, and had everything we needed. We had a view over the city with glimpses of the lake and hills. A bonus was the blackout curtain!

Stayed in May 2023

Location is okay

Breakfast was good

Stayed in May 2023

Excellent location across from station.

Stayed in May 2023

Nothing

Room are clean

Stayed in May 2023

Nice place to stay. Nothing very special, but also nothing bad about it.

Stayed in April 2023

spacious with good toile facilities

Stayed in April 2023

Nothing

Ideal location close to station, tourist information centre, restaurants and shops. Room was very comfortable and larger than expected. Excellent bathroom facilities. Friendly and helpful staff.

Stayed in April 2023

Nothing in particular

Comfy beds Sauna Public bath Location

Stayed in April 2023

near to the station.

Stayed in April 2023

location is the key! the pillow and bed are so comfortable!

Stayed in April 2023

Our room window faced a brick wall which for the price did surprise us. Onsen indoors only and no windows / poorly ventilated. Having some outdoor aspect to onsen like other similarly priced hotels would be better.

Had comfortable and good sized rooms Excellent staff - very helpful Could check washer / drier availability and also onsen busyness on the TV

Stayed in March 2023

Decent size room for Japanese hotel room, bathroom was also good - didn’t feel too cramped

Stayed in March 2023

Laundry machines are too expensive. Cost more than other places. You might get a room with no window view.

It is a newer building that has a very nice size of room. As it is next to the station, you could easily take the train or bus. Easy access to nightwear outside each floor. The room's TV displays information about availability of laundry machines.

Stayed in January 2023

The hotel is quite new and close to the station. The pillows are clean and comfy.

Stayed in December 2022

I paid for breakfast when I made my reservation, but they told me I had not.I

Conveniently located, comfortable, environmentally conscious (not overloaded with extra amenities, does not clean room unless customer requests)

Stayed in November 2022

slow internet

Clear, simple but practical and functional facility, complementary amenities. Near to station, restaurants and buses Friendly English speaking staff. Had a map for the bus departures.

Stayed in October 2022

I arrived expecting free parking, but had to pay for the parking. My first room aircon wasn't working properly, room extremely hot. Asked to change and new room the aircon worked but it was really noisy- unbearably so- so I had to tell them as I couldn't sleep like that, and they took ages trying to sort it out... finally got a room with aircon that worked and was not noisy, but it was quite late by this time. Annoying after a long day of traveling.

Nice hot tup but minimal

Stayed in July 2025

Not the most comfortable bed, not able to access my netflix account on the TV, loud whining noise in many parts of the hotel, very small communal bath inside only, parking expensive and difficult to find.

Extra soft pillows easy to access

Stayed in May 2025

Nothing, it was lovely.

Everything. Great location in the heart of the city. We arrived by bus, and the bus station was across the road. We wanted to things using the train, and that was across the road. The room was nice and large and facilities immaculate.

Stayed in April 2025

Convenient location. Breakfast service was excellent. Room is spacious.

Stayed in March 2025