I think the cleaners can probably be trained better to Japanese cleanliness standards. The cleaning standards was more 3 star South East Asia than 3 star Japan if you get my drift. Clean enough not to feel disturbed but not spick and span as the rest of Japan. Coming from south east asia and having travelled a fair bit, it didn't bother me too much, but I can see why some people would describe the cleanliness as not being the best especially compared to the rest of Japan. The room staircase, corners of the ceiling and the headboard area of the bed were dusty and could have used a proper deep vacuum.

Great amenities, friendly staff, easy check in and check out. Perfect location for late nights out with 24 hours shopping and eating all around. Outdoor bath was great after a night out. Please note this is a love hotel and I checked in with clear expectations of this, and it was perfect for a couples vacation to try something different and new.

Stayed in June 2025

Bed ( mattress) could have been better

Friendly helpful staff. Value for money. Good location

Stayed in May 2025

Bedroom quite tight for space. Staff were not the most friendly, not rude at all but barely acknowledged guests.

There were a lot of thoughtful touches, including two taps in the room, one for drinking water and another for your face. Mobile phone chargers were also provided by the bed! As well as the free refreshments station, complimentary toiletries and skincare were provided in abundance! There was even a facial steamer and curling tongs in the bathroom.

Stayed in April 2025

Room seemed dusty and noticeable scent of cigarette smoke, which ultimately cleared with use of air purifier and opened windows

Great amenities, resort like feel

Stayed in April 2025

Room service/ There was no room service at all

Hotel was exceptionally clean.

Stayed in April 2025

All the staff are excellent and the amenities on offer are vast. The open-air tub is amazing! The location is quite easy to get to from Shinjuku station, and also very close to Higashi-Shinjuku station. This is a great hotel to use as a hub to get to many popular places. The room size is very cosy but that's no problem as it's accurately described and pictured in the listing.

Stayed in April 2025

The staff are extremely friendly and helpful. We had to rearrange our stay last minute due to a flight cancellation and they accommodated amazingly. It is a small room with very little space, but for the price, location and fact you're in Tokyo there's not a single complaint about size. Same with bed hardness, again. You are in japan so you expect things to be different and they can't magically suit everyone's preferences from around the world. The bed is fine and does the job, no bad seams or lumps. Loads of free options and if you want anything better for breakfast than what they provide for free (which isn't much but it's free so lovely of them) then there are 7/11 and family mart close by. If you're needing a place to crash out after a busy day this hotel is perfect. If you're looking for a luxury hotel to relax in, I don't know why you'd look at the price offered by this hotel.

Stayed in March 2025

The breakfast food is very limited but ok. The place to eat it is nice but not adequate. Our room was 20 m2 but was full of unnecessary furniture that took very precious space away. You can't control the ventilation or temperature in the room. The ventilation is extremely noisy. Our closet had a light that never turned off. The bed is not that big. The room light switches were hard to reach.

The amenities are amazing. The massage chairs are great. Also you get a foot massager in the room. The room's bathroom is one of the best we had in Japan. Breakfast till 2 PM. Great tea selection. The staff doesn't speak English but technology saves the day perfectly. Did I mention the amenities were the best?

Stayed in March 2025

I liked the location. Close to subway. Rooms were small, barely big enough to dress. Bed took up most of the room. Breakfast was okay. Tea was nice. I didn’t get into the rice ball with toppings so some more American options would have been nice,including some fresh fruit.

Stayed in December 2024

The bed was a little more firm than I normally like and there was some little bits of trash in the room that were under the table.

The location and price for this hotel is amazing! The amount of space in the rooms are pretty good given the size constraints. The shower and little exterior soaking tub was nice for relaxing at the end of the day. I would plan on coming back here. There was some food for breakfast and the free food/drinks was a nice plus.

Stayed in November 2024

Excellent location for nightlife and shopping. Loved all the free amenities!! Would definitely stay here again.

Stayed in November 2024

the outdoor bath was much smaller than expected, so I couldn't use it.

the amenities were great.

Stayed in November 2024

Breakfast menu

Location and facility

Stayed in November 2024

Some front desk members have a very basic english knowledge. The room has small and had a strange layout with a step between the entrance and bedroom (not comfortable for people with mobility dificulties). Breakfast options were very limited.

Quiet street but walking distance to the busiest part of Shinjuku. Lots of free amenities in room and lobby.

Stayed in November 2024

The Shinjuku area has its dangers. Please be careful of people trying to scam you!

The atmosphere and the amenities made it worth it!

Stayed in November 2024

You need to specifically specify that you want a non-smoking room. As an American, I was used to that being the norm but it’s not the case here. Hotel staff moved us to a non smoking room for night 2.

Very helpful staff, amazing amenities, can have a real spa bath experience, fun breakfast options (you can make your own onigiri)

Stayed in November 2024

Small rooms but nothing different from most Tokyo hotels.

Fun stay! :) Great location, breakfast and lots of amenities. Lovely staff.

Stayed in October 2024

Rooms are dusty and there are long dark hairs here and there.

Staff, location and amenities are good. They even offer a free small breakfast for free.

Stayed in October 2024

Room is quite small - comfortable for one person but two people and associated luggage would be difficult for a long period of time.

The attention to detail within the room and hotel generally was excellent, including free breakfast, drinks and massage chair. Bathroom was compact but everything was provided.

Stayed in October 2024

Small room but what do you expect in Tokyo!

Unique themed property with little nice surprises like massage chairs and generous conplimentry food and drink

Stayed in October 2024

Such a fabulous hotel. It has the livelihood of Shinjuku on the doorstep but is so peaceful and tranquil at the same time. The free bathroom products, drinks and snacks are also a lovely touch. Thank you!

Stayed in October 2024

Cleanliness a bit of a problem. Some surfaces seem to have been never dusted before (DVD player, under/behind TV, window sill, wooden feature on the wall above the bed). Some hairs lingering on bedding and in the bathtub, faucets a bit grimey.

Great range of facilities in the lobby, staff very helpful and friendly.

Stayed in October 2024

No washing facility. Very small room.

Good room service.

Stayed in July 2024

If there is anything, I would say the room was relatively small (we couldn't open both suitcases at the same time)

Great location, the hotel and the room were clean and comfortable, and the free amenities in the lobby are definitely a plus.

Stayed in July 2024