While this accommodation seemed to get high ratings a few years back, it seems like it does not get the maintenance it would deserve to keep the standard - some equipment feels worn out, batteries in some equipment were drained, etc. Air conditioning was very loud and squeaky, plus blowing air directly onto the bed. We have started to use it later at night, so we did not ask for any fix, unfortunately it resulted in a very poor sleep. No other possibility to get air into the room - windows were locked. The light was very poor, combined with overall dark furniture it felt dark all the time. Since bath and shower share the tap for volume and temperature, it is harder to manipulate with it from the bath.

Rooms are clean and more or less spacious. Furniture is looking modern and contemporary, definitely feels more luxury at the first glance. Beds are very comfortable and on the firmer side, which is always important. Very nicely equipped bathroom. Modern, spacious, divided section for bath/shower and rest of the bathroom. The location is great, nearby the train station, nearby Isezaki Mall, but very calm.

Stayed in May 2025

Very nice decoration, clean, fancy

Stayed in June 2025

Hallways got very muggy as their was only AC in the rooms. This is typical for Japanese hotels but did make the wait for the elevator a little sweaty.

Great location!

Stayed in June 2025

No chair in the room, small towels, no food available

The decor, the bathroom, the location, the staff

Stayed in April 2025

Had booked a ryokan to have a Kaiseki dinner but was informed just before arrival that kitchen was closed for refurbishment so no dinner or breakfast. (refund was automatically applied) but it was after cancelation date, precluding booking a different Ryokan elsewhere. Note that all rooms have very low height futon like beds that fill in the room and are a bit difficult to maneuver in if you have bad knees/any mobility issue at all. Comfortable sleeping, just a challenge for older guests. Information tablet in room, despite having an "English" option, was of little use as much of the detailed content was still in Japanese.

Neat, clean affordable modern facilities. Very conveniently close to Kannai subway st exit 9. Easy automated check in & check out. Polite helpful staff. Internet was fine.

Stayed in April 2025

No chairs in room. Staff very helpful and courteous. Bidet toilet in room.

Stayed in April 2025

We liked this hotel. Staff were smiling and helpful. We had a quiet room. We stayed for an extra day. Location was also close to the metro station.

Stayed in March 2025

Clean, well run, nothing to complain about.

Stayed in April 2025

The "king size" bed was two beds pushed together. Was uncomfortable.

Very clean. Staff were friendly and helpful.

Stayed in March 2025

Japanese breakfast is not very special.

It's a modern ryokan.

Stayed in October 2024

The Hotel staff were really kind. There were 2 variation of breakfast, both were so delicious.

Stayed in December 2024

All is good. No complains.

Booked 2 rooms for my family of 4. The kids love the room and bed and of cause the bathtub. Hotel is very quaint and nicely lighted. The breakfast served was great too, with choices of western or japanese.

Stayed in November 2024

Room is too dark because whole interior walls are black. There are no chairs and table.

New,clean and good staff

Stayed in November 2024

It was very close to a train station. The beds were comfortable.

Stayed in October 2024

The only negative of our stay was that the room although it had two windows, these were frosted glass and there was no view at all, very dark and cave like. Our room was 1006, which was on the side of the building which was very close to the adjacent building, hence the frosted glass. Rooms at the front of the building probably 1004 and on, which should have normal windows and a street view would be better.

Our Japanese style room was quite comfortable and well equiped, also quite spacious. Excellent location close to Kannai station.

Stayed in November 2024

The aircon was extremely loud and I think I heard the aircon from the next room, too. It was a loud, whistling kind of noise. I had to turn the zircon off to sleep, which made the room very warm (window can't seem to be opened). Last summer, the room I stayed in had a much quieter aircon, which I could sleep with.

The location is perfect, for JR, Shinkansen, and Haneda airport. It takes about an hour to get to Tokyo, but Yokohama is quieter, so I like staying there. Hotel is nice, clean, although it's seen some wear in tbe past years (e.g. on the walls). Staff are very friendly and the breakfast (I chose the Japanese) is excellent. They also accommodated the fact I don't eat meat, when I asked.

Stayed in November 2024

Everything is to my liking.

The interior colour - black. And the display is simple and sleek.

Stayed in November 2024

No proper air ventilation, either get a bigger room than double or don't recommend for a long stay

You can ask for a plug-in device to get amazon Prime or netflix. Big bathrooms and great baths/showers.

Stayed in October 2024

Very comfortable bed & pillow. Nice set of PJ's Room small but adequate for all needs, tea & kettle & good sized bathroom.Perfect for a weekend in Bashamichi area of Yokohama. Great wine bars, small restaurants & craft beer

Stayed in October 2024

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The room was as expected and really clean. The bathroom was spacious and even featured a bathtub. We did receive new towles, water and amenities everyday, all we had to do was placed the used ones in front of our door in a provided bag.The japanese breakfast was so delicious and we were really surprised it was included in our price. We also booked a private sauna for 60min for 3500yen, which was a really nice experience as well. The staff were friendly and helpful. The location was really good and a subway station was close by.There were several restaurants and bars nearby as well. Overall we had a great stay and would recommend it to others.

Stayed in October 2024

Noisy air conditioning unit.

Location good, we were upgraded to a king room, which was a lovely size, bathroom was clean and had a bath and a walk in shower. Fantastic staff.

Stayed in October 2024

Property was hard to find and it wasn't obvious you needed to walk through a closed curtain to enter the property. Room overall was much smaller than I was expecting, there was no room to store my luggage, I had to climb over it. It's located next to a strip joint of some sort with posters at the side of the building that make the hotel seem part of it, and the hotel itself is very dark with no windows... a room with no windows, just a bed a bathroom sends the wrong message. No desk to work from was also an issue, but thats my fault for assuming and not noticing there wasn't a desk.

The bathroom was exceptional and I really liked this part of my stay, very large shower room and space to move in the bathroom which is important, so happy with that. The bed was very comfortable, I slept well.

Stayed in October 2024

They could work on breakfast meals.

Good location, great staff and comfortable beds. Complimentary water every day was a great touch and free bikes.

Stayed in September 2024

Convenience store on the corner, starbucks and other cafes nearby, several restaurants nearby. Public transport is close by. Short walk to major eateries and stores

Stayed in September 2024