refrigerator was not cool. Air conditioner was not so strong.

perfect location. Our room was on the 7th floor with a bath in the room with a view. Fantastic view. comfortable beds. Elevator was just next to our room. It was so convenient to go out through the side gate on 1st level.

Stayed in June 2025

Property was exceptionally clean and welcoming, staff were super professional and warm.

Stayed in June 2025

I liked everything.

Loved the in-room onsen, complimentary minibar, wonderful view from our room comfy beds and lounge areas. The staff were all very welcoming. The sheets and robes were wonderfully soft. There was an air purifier and a great TV.

Stayed in June 2025

Location and the hospitality

Stayed in May 2025

All was amazing!

The staff was incredible from start to finish! Daniel at the restaurant was an excellent host, and the food was fantastic. This was the most relaxing stay of our trip to Japan.

Stayed in May 2025

Small rooms.

Rooftop bar and all-inclusive mini bar and afternoon drinks.

Stayed in May 2025

That they had the availability to check us in early but they said we can only do if we pay an extra fee. The check in was at 2 and we arrived at 12:30

It was very good they had free drinks in the fridge very nice. And it was added daily. The onsen in the room was the highlight of the trip worth every penny. They were also very nice they add some candy for our honeymoon. Location for us was on point next kawaramacachi station and next to the market and the shopping area. The view from the hotel with greenery was very nice recommended to take high floors we had the 3rd not too bad. Very good for honeymooners I recommend you have a day or two to chill at the hotel.

Stayed in May 2025

Location is a bit crazy and hectic - mobs of tourists everywhere. Breakfast at hotel isn’t really a thing (unless you pre-order several days ahead the single formal Japanese option), so you are left with minimal options nearby that open before 11am. If you like to eat before 11, expect this to be an issue. No turndown service makes the Bettei side feel pedestrian despite prices close to 4-5 star hotels.

Beds were the softest we found in Japan. Room is tight but functional. Loved the onsen in the room. Room was very quiet. Air conditioning only goes down to 20C / 68F, so could be a problem in Summer. Very friendly and helpful staff and concierge. Great English speakers available. Loved how well they re-stocked the room everyday (waters, other drinks, new towels, etc.)

Stayed in May 2025

we stayed at the sora niwa terrace which is their higher scale part of the same hotel building as opposed to the sora niwa which is their regular part of the hotel. we liked the private onsen on the room terrace was great. also liked the roof top hotel terrace with drinks and hot natural fountain water for the legs as you sit and enjoy the city view at sunset. their Japanese breakfast at the hotel restaurant is a work of art and for the first three days it was a different one each morning. the stuff very friendly and accommodating. the free of charge drinks in the room minibar a great plus as should be on such level and room rate.

Stayed in May 2025

Everything was perfect

The in-room onsen was amazing

Stayed in April 2025

Alll good

The staff very kind cooperative Try to help Service . Excellent they daily provide us with snakes and fresh juices ( included w room) the hot springs very healthy The hotel has two vie one on the modern city and the other on the historical buildings

Stayed in May 2025

well located, modern stylish design, great roof top bar, spa. Excellent staff

Stayed in May 2025

On the downside, the hotel doesn’t serve breakfast, and you need to reserve the restaurant for dinner in advance. The hotel is expensive.

The hotel is very beautiful! We had a room with a mineral water bath and a view of the old town, and it was wonderful! The location is very convenient—just a short walk to the Gion district, which is great for strolling around, with many restaurants nearby. There is a rooftop bar where you can sit with your feet in warm water and enjoy the view of Kyoto.

Stayed in May 2025

None

Everything

Stayed in April 2025

Nothing comes to mind.

Every detail was luxurious. I especially loved the in-room onsen, a highlight of my recent trip to Japan.

Stayed in April 2025

Soaking tub and the views are amazing! Daily restock of refrigerator was a plus. The private entrance in the back is nice.

Stayed in March 2025

Nothing, everything was perfect

The private onsen was amazing after long days of walking. The public bath with a view of the city was genuinely breathtaking. The room was beautiful, with a personal waterfall. The room was also very comfortable, especially the bathrobes, yukatas and pj's provided. The kaiseki (japanese style) breakfast was the perfect way to start the day. And all the staff were wonderful and kind! It's the prefect hotel!

Stayed in April 2025

That is probably the best hotel I ever stayed at. Everything was absolutely fantastic. Location, staff, room, rooftop bar... EVERYTHING AMAZING!!!

Stayed in April 2025

Tight space, but it’s Japan. Shower grate smell

Comfy beds and in room Onsen, plus view of cherry blossoms on river.

Stayed in April 2025

Nothing

Everything! It was amazing from A to Z. We would stay here if we ever come back to Kyoto.

Stayed in April 2025

Everything was perfect, the stuff and everybody we met made the best to improve our experience period the room is exceptionally comfortable with the private bath and three bar. If you are coming with the car please prepare to park on the other side of the road in a dedicated parking in which the hotel has an agreement with. This is one of the best hotel I've ever stayed in.

Stayed in April 2025

N/A - everything was perfect.

The room was gorgeous! We loved the natural light and flow to the deck and private onsen. The private onsen was perfect for my wife and I to relax in.

Stayed in March 2025

While we enjoyed our stay, we noted that staff demeanor could be more welcoming, especially when addressing guest special requests.

I particularly enjoyed the hotel's prime location (with shopping areas and sightseeing spots nearby), excellent private onsen, and comfortable accommodations.

Stayed in March 2025

Liked all.

Corner room on the 7th floor. It had a pretty salty price but all worth of it. Best atmosphere where wr have ever been. Hot natural spring water bath in own balcony always ready..

Stayed in March 2025