Tuo have to reserve breakfast 5 days ne gore gioie arrivato and not decide in real time quando you wake up

Stayed in April 2024

Nothing

Perfect location, wonderful staff, and private in-room onsen was amazing. Rooftop was perfect with drinks as well.

Stayed in April 2024

We didn't really have any complaints. Only minor comment was that the room felt a bit small for amount paid, but that was also expected of general hotel room sizing in Japan.

Hotel was close to the station, easy to drop off baggage before checkin, checkin was very smooth, we appreciated the tour of amenities. My husband and I used the private onsen at least 5 or 6 times during our 2 night stay, it was perfect for relaxing from the hours of walking during the day. Overall I don't have any complaints and loved our stay. The rooftop lounge and welcome drink are a very nice perk as well. The price was not cheap but that was expected from a private onsen hotel.

Stayed in April 2024

Had a wonderful corner room on upper floor with great view & private soaking tub on deck.

Stayed in April 2024

Incredible location, comfortable beds and absolutely beautiful room and amenities. We had a room with a private onsen and balcony- it made our stay very luxurious. The rooftop door bath was appreciated in the mornings while we drank our coffee and during happy hour after a day of sightseeing. The hotel service was exceptional- everyone went out of their way to make sure we were well taken care of. Highly recommend!!

Stayed in April 2024

The check in process, and when we enter the hotel from the main entrance, it felt kind of dark

It was very nice room, we enjoyed the in room open air bath very much

Stayed in April 2024

Can’t really think of anything to complain about.

The whole hotel feels very modern. The room was beautiful and much better than the pictures on the site indicate. Everything is immaculately clean and well catered for. The beds are very comfortable. The public baths are extremely large and well laid out. The staff were incredibly helpful and friendly. The delicious Japanese breakfast is like a work of art. Roof terrace bar with foot bath, what’s not to love.

Stayed in April 2024

No

It has private Onsen. All of drinks and snacks in the snack bar can enjoy for free. The roof top bar view is wonderful. The Japanese style breakfast is impressive.

Stayed in April 2024

We didn't like the breakfast. And the building opposite the hotel which is covering the beautiful view on Kyoto

We had a great stay at Sora Niwa hotel! The hot tub was fantastic, the staff extremely friendly, I was really excited to find the great hair styler in the room. The roof top bar view was really nice!

Stayed in April 2024

None.

We had a lovely stay at the hotel. We booked private onsen rooms. They are spacious and clean. Japanese style breakfast was excellent and free mini bar was a bonus. The hotel is very close to shopping areas, restaurants and public transport. Staffs are really helpful and polite. We’ll come back if visiting Kyoto again!

Stayed in April 2024

Close to Gion district and many good restaurants. Try the wagyu grill Julia restaurant nearby. The rooms are lovely and especially the private onsens. Hands down best breakfast I had in Japan. Very friendly and helpful staff. Much better than advertised.

Stayed in April 2024

It’s only minor. It was not a big issue. However, There was no view from our private onsen because our room is located on the ground floor.

Everything. From the moment you stepped into their reception which is on the 9th floor. The view from there was immaculate with Kyoto city, temples and shrines. The best part of it was the private Yunohana onsen right behind your bettei room. Immersed yourself in private onsen all to yourself every day at the end of the night prior to retire to bed. Or a little dip in early in the morning before starting your day - AMAZING!! My husband and I chose to stay in Bettei which is separate from others. Very quiet and has your own private back door to nostalgic alley of ‘Gion’ vibes. If that’s not enough, wait till you get to their rooftop bar and foot hot spring. They have gas heater too on the rooftop in case you’re cold. Besides all that, make sure you choose to have in house Japanese breakfast - Kaiseki. If you can’t afford to pay for a private onsen in your stay. No problem they have public one too except you have to respect their rules and Onsen etiquette. Moreover, the hotel actually refilled your snacks and drinks even though my husband and I hardly drink alcohol.

Stayed in April 2024

No gym.

Very peaceful and quiet vibe, right in the heart of Kyoto. The guest room, private onsen, and public onsen are all completely lovely. The chef makes an extraordinary Japanese breakfast of fish and vegetables, and they made a very special effort to accommodate my needs as a vegetarian. Staff are kind and helpful. The laundry facilities work well. My mother and I stayed here together and loved every minute. Be sure to check out the health food store and cafe in the hotel across the street.

Stayed in April 2024

Breakfast need to be reserved 3 days in advance, booking.com’s “breakfast included” option does not count as an observation. We were not informed of this prior to our stay so we ended up without breakfast for the two mornings we were there.

Small but very cosy, has everything you need, absolutely well designed interior space — especially the toilet. The private onsen is a plus point, definitely made the high cost more worthy although still a bit pricey. There’s also a convenient and beautiful back entrance leading to the alleyway that takes you to Kiyamachi-dori and also the Gion district easily.

Stayed in April 2024

Our favourite stay while in Japan, couldn’t top it.

Excellent room, fantastic check in and friendly staff. Amenities and services were also excellent

Stayed in March 2024

Staffs’ English can be improved. As a 5- star hotel, I’d expect they could help book more restaurants

Amenities; beddings; location

Stayed in March 2024

The only thing I could say is I wish there was breakfast available at an extra cost. I don’t like booking breakfast because I travel alone and the price usually includes two people. I pay separately at hotels. But this hotel didn’t allow me to do that and said I need to book way in advance for breakfast. I was unaware of this beforehand and thought I saw the price of breakfast while booking so couldn’t imagine there would be an issue. Oh well! There are other options but sometimes it’s just nice to eat before you go out

The location and amenities at the hotel was wonderful. I enjoyed the hotspring in the room but liked the outdoor one even more. The rooftop terrace with the footpath was also so unique and a great way to unwind after a day out. I loved the uniqueness of the hotel!

Stayed in February 2024

The room was really small for the price we paid. We could barely open our suitcases and it was really quite a pricey room.

I loved the onsen in the room that was outdoors. It was really amazing! The room was also really clean and in a convenient location.

Stayed in February 2024

Amazing staff, amenities, facilities. Private open air bath was amazing.

Stayed in February 2024

TV is adjacent to bed and cannot be moved. But otherwise excellent.

Room is spotless, everything is very new. Wooden floor and tatami near the bed. Complimentary mini bar to enjoy with private onsen is great experience. Underfloor heating in bathroom so it's very warm even in winter. Room is next to the elevator but soundproofing is excellent, cannot hear a thing from outside. Breakfast is delicious.

Stayed in February 2024

Nothing

Everything is wonderful

Stayed in February 2024

Nothing really. I just wished I stayed a little bit longer (more than one night) to make use of all the superb facilities of the hotel (onsen with city view, rooftop bar etc.) So the only negative is that there are too many good things to experiment ! Take your time to enjoy all of them !

Everything was sensational. From the very start at the checkin-in, were I was wqelcomed with some typical japanese sweets and matcha. I received a small tour of the hotel. About the room, it was a delightful experfience. Everything mixed the modernity of japanese culture to the tradition with a private onsen. Everything was comfortable, the clothes that accompanied the trip were extremely comfortable too, Like the bathrobe and the pajamas. The minibar being free with multiple choices was very positive. Overall perfect experience.

Stayed in November 2023

Nothing at all. Just that our stay was too short!

It was clean and well furbished. Location was great where we could find food easily. When we arrived at the hotel, we were pleased with the level of security that the hotel provided. The staff there was also very welcoming. My husband and I were greeted warmly right on the onset when we reached the lobby during check in. Their staff patiently went through all the facilities in the hotel and even walked us through each aspect of the room. We were impressed with the level of hospitality we received. Thank you so much for a delightful stay!

Stayed in December 2023

Tv channels is too linited

Cleanliness of the room and location

Stayed in December 2023

The staff was very helpful. The room was beautiful, clean, and well designed. The private onsen on the balcony overlooking the river was exceptional.

Stayed in December 2023