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  5. Reviews of Sora Niwa Terrace Kyoto Bettei

Reviews of Sora Niwa Terrace Kyoto Bettei 5 stars

600-8022 Kyoto, Kyoto, 2-324 Inaricho, Kawaramachidori Shijosagaru, Japan

#46 of 699 hotels in Kyoto

Guests' Choice

Review score

Based on 272 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.6

  • Location

    9.7

  • Facilities

    9.6

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    8.4

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Showing 151 – 175

  • Reviewed: 10 July 2023

    10
    Wonderful traditional luxury hotel in a great location to experience Kyoto
    • Leisure trip
    • Family with young children
    • Premium Twin - 5-7th Floor
    • Stayed 1 night

    Room could have been a little bigger for the money

    Excellent traditional high end hotel in a great location with fantastic service

    Stayed in July 2023

  • Reviewed: 9 July 2023

    10
    Only stayed 2 nights, 06-08Jul 2023. The hotel was extremely well managed. Highly recommended.
    • Leisure trip
    • Family with young children
    • Precious Twin - 3-4th Floor
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staffs, facilities, location, and private Onsen in my room.

    Stayed in July 2023

  • Reviewed: 23 May 2023

    10
    Best services I have ever experienced.
    • Leisure trip
    • Couple
    • Premium Double - 6-7th Floor
    • Stayed 3 nights

    NA

    Stayed in May 2023

  • Reviewed: 7 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Onsen and the staff were excellent. The hotel was very clean and felt safe

    Stayed in April 2023

  • Reviewed: 4 April 2023

    9.0
    unforgettable!
    • Leisure trip
    • Family with young children
    • Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    exceptional !

    Stayed in April 2023

  • Reviewed: 17 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Like to privacy and staff attention to details. Enjoyed the nice breakfast.

    Stayed in March 2023

  • Reviewed: 18 February 2023

    10
    Stunning
    • Business trip
    • Solo traveller
    • Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing bad to say, wish I stayed here longer

    The breakfast was so lovely they made me a full vegetarian meal beautiful, Felt like royalty

    Stayed in February 2023

  • Reviewed: 6 November 2022

    9.0
    Amazing hotel
    • Leisure trip
    • People with friends
    • Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It would be nice if they had hdmi cables so people can use their computers on the tv.

    The room was gorgeous. The bath was great and breakfast was delicious. The rooftop lounge was amazing too.

    Stayed in November 2022

  • Reviewed: 12 June 2025

    7.0
    Too expensive for the service provided
    • Leisure trip
    • Couple
    • Premium Double - Top Floor
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant reservations are to be booked 2 days prior and was not informed in the website

    Unique Onsen within

    Stayed in June 2025

  • Reviewed: 2 June 2025

    5.0
    Not going to stay again
    • Leisure trip
    • Family with young children
    • Premium Corner Twin - 5-7th Floor
    • Stayed 3 nights

    excellent location if you'd like to go shopping

    Stayed in May 2025

  • Reviewed: 15 April 2025

    7.0
    Lots of pros but equal number of cons
    • Leisure trip
    • Family with young children
    • Precious Twin - 3-4th Floor
    • Stayed 4 nights
    • Submitted via mobile

    Staff was not always able to answer questions and didn’t offer to seek answers when they didn’t know the answer. As foreign travelers this did not give us confidence when going to them for help. Overall the service did not meet our expectations.

    Right in the middle of a very busy shopping area, yet you don’t hear it in the hotel unless the windows are open. Onsen was LOVELY! Room was stocked with everything a person could need.

    Stayed in April 2025

  • Reviewed: 9 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Premium Corner Twin - 5-7th Floor
    • Stayed 3 nights
    • Submitted via mobile

    Some staff were wonderful and very helpful but the policies of hotel are not flexible at all. Eg you have to book two days in advance for bfast. There’s no option of coffee with lactose free milk. Not even soy milk. No room service. If I’m paying these prices I do expect some level of room service. No food choices available. There could be better recommendations of where to eat / go from staff. Our room was great and handy walk yo places.

    Stayed in April 2025

  • Reviewed: 15 February 2025

    1.0
    Disappointing and will never come back to this terrible hotel
    • Leisure trip
    • Couple
    • Premium Twin - Top Floor
    • Stayed 2 nights
    • Submitted via mobile

    Terrible service and terrible hospitality; no one is helpful and just want to ignore you and finished their job. Really regret booking the hotel, and will never come back again.

    Terrible service and terrible hospitality; no one is helpful and just want to ignore you and finished their job. Really regret booking the hotel, and will never come back again.

    Stayed in February 2025

  • Reviewed: 12 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium Double - 5-7th Floor
    • Stayed 4 nights

    Breakfast finishing much later, say at 10:30

    We did not have breakfast as you had to book and breakfast finished at 9am.

    Stayed in September 2024

  • Reviewed: 19 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium Double - 5-7th Floor
    • Stayed 4 nights

    room very small .not confortable

    Stayed in April 2024

  • Reviewed: 26 December 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Premium Corner Twin - 5-7th Floor
    • Stayed 4 nights
    • Submitted via mobile

    Staff, cleaner.

    Hot bath

    Stayed in December 2023

  • Reviewed: 4 October 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Precious Corner Twin - 3-4th Floor
    • Stayed 5 nights
    • Submitted via mobile

    I would rate the room amenities highly, with a 10/10 score. The high-speed hair dryer, charger design, drinks in the minibar, Japanese Kimono, and other thoughtful touches demonstrated a clear dedication to customer comfort. However, I was shocked by the poor cleaning service. It was disgusting to find the carpet placed on my face towel, dust left on the bathroom shelf, and my pajamas balled up and stuffed into the alcove over the bed. This is not the level of service I expected from a Japanese hotel, let alone a luxurious one in Kyoto. It is simply unacceptable! Furthermore, it appears that your cleaning staff lack a standard operating procedure (SOP). On some days, they closed the bathroom door after cleaning, while on other days they did not. The position of the pillows also varied from day to day. It is hard to believe that this could happen in a country that invented the lean production system. I had expected Japanese hotels to excel in lean production practices, but unfortunately, this was not the case at Betttei Kamogawa. I hope that you will take my feedback seriously and address these issues to improve the service for future guests. Please let me know what steps you will take to rectify the situation. Thank you for your attention to this matter

    Stayed in September 2023

  • Reviewed: 17 May 2023

    7.0
    very good just missing something
    • Leisure trip
    • Couple
    • Precious Corner Twin - 2nd Floor
    • Stayed 4 nights
    • Submitted via mobile

    no room service I found that very odd especially for the price

    Stayed in May 2023

  • Reviewed: 22 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Precious Double - 3-4th Floor
    • Stayed 2 nights

    Incredible stay - we opted for a room with a private onsen and it was totally worth it after long days at Nara and hiking Fushimi Inari. The staff was incredibly helpful and showed us all of the facilities including the foot bath on the roof. Location is perfect, between two train lines and we were able to easily travel to everywhere we wanted to go. Highly recommend Soraniwa Terrace to anyone traveling to Kyoto!

    Stayed in June 2025

  • Reviewed: 19 October 2023

    10
    Excellent!
    • Leisure trip
    • People with friends
    • Precious Twin - 3-4th Floor
    • Stayed 3 nights
    • Submitted via mobile

    The location is near some popular side streets with bars and restaurants, had a few instances where I heard talking/laughing late night/early morning in the streets.

    Great location, clean, comfortable. Concierge went above and beyond with service.

    Stayed in October 2023

  • Reviewed: 28 June 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Premium Double - 5-7th Floor
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: 20 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Precious Twin - 3-4th Floor
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: 14 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium Twin - 5-7th Floor
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: 10 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Precious Twin - 2nd Floor
    • Stayed 7 nights

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: 5 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Premium Twin - Top Floor
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2025

Showing 151 – 175

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