Room could have been a little bigger for the money

Excellent traditional high end hotel in a great location with fantastic service

Stayed in July 2023

Nothing

Staffs, facilities, location, and private Onsen in my room.

Stayed in July 2023

NA

Stayed in May 2023

Onsen and the staff were excellent. The hotel was very clean and felt safe

Stayed in April 2023

exceptional !

Stayed in April 2023

Like to privacy and staff attention to details. Enjoyed the nice breakfast.

Stayed in March 2023

Nothing bad to say, wish I stayed here longer

The breakfast was so lovely they made me a full vegetarian meal beautiful, Felt like royalty

Stayed in February 2023

It would be nice if they had hdmi cables so people can use their computers on the tv.

The room was gorgeous. The bath was great and breakfast was delicious. The rooftop lounge was amazing too.

Stayed in November 2022

Restaurant reservations are to be booked 2 days prior and was not informed in the website

Unique Onsen within

Stayed in June 2025

excellent location if you'd like to go shopping

Stayed in May 2025

Staff was not always able to answer questions and didn’t offer to seek answers when they didn’t know the answer. As foreign travelers this did not give us confidence when going to them for help. Overall the service did not meet our expectations.

Right in the middle of a very busy shopping area, yet you don’t hear it in the hotel unless the windows are open. Onsen was LOVELY! Room was stocked with everything a person could need.

Stayed in April 2025

Some staff were wonderful and very helpful but the policies of hotel are not flexible at all. Eg you have to book two days in advance for bfast. There’s no option of coffee with lactose free milk. Not even soy milk. No room service. If I’m paying these prices I do expect some level of room service. No food choices available. There could be better recommendations of where to eat / go from staff. Our room was great and handy walk yo places.

Stayed in April 2025

Terrible service and terrible hospitality; no one is helpful and just want to ignore you and finished their job. Really regret booking the hotel, and will never come back again.

Terrible service and terrible hospitality; no one is helpful and just want to ignore you and finished their job. Really regret booking the hotel, and will never come back again.

Stayed in February 2025

Breakfast finishing much later, say at 10:30

We did not have breakfast as you had to book and breakfast finished at 9am.

Stayed in September 2024

room very small .not confortable

Stayed in April 2024

Staff, cleaner.

Hot bath

Stayed in December 2023

I would rate the room amenities highly, with a 10/10 score. The high-speed hair dryer, charger design, drinks in the minibar, Japanese Kimono, and other thoughtful touches demonstrated a clear dedication to customer comfort. However, I was shocked by the poor cleaning service. It was disgusting to find the carpet placed on my face towel, dust left on the bathroom shelf, and my pajamas balled up and stuffed into the alcove over the bed. This is not the level of service I expected from a Japanese hotel, let alone a luxurious one in Kyoto. It is simply unacceptable! Furthermore, it appears that your cleaning staff lack a standard operating procedure (SOP). On some days, they closed the bathroom door after cleaning, while on other days they did not. The position of the pillows also varied from day to day. It is hard to believe that this could happen in a country that invented the lean production system. I had expected Japanese hotels to excel in lean production practices, but unfortunately, this was not the case at Betttei Kamogawa. I hope that you will take my feedback seriously and address these issues to improve the service for future guests. Please let me know what steps you will take to rectify the situation. Thank you for your attention to this matter

Stayed in September 2023

no room service I found that very odd especially for the price

Stayed in May 2023

Incredible stay - we opted for a room with a private onsen and it was totally worth it after long days at Nara and hiking Fushimi Inari. The staff was incredibly helpful and showed us all of the facilities including the foot bath on the roof. Location is perfect, between two train lines and we were able to easily travel to everywhere we wanted to go. Highly recommend Soraniwa Terrace to anyone traveling to Kyoto!

Stayed in June 2025

The location is near some popular side streets with bars and restaurants, had a few instances where I heard talking/laughing late night/early morning in the streets.

Great location, clean, comfortable. Concierge went above and beyond with service.

Stayed in October 2023

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025