Reviews of Sora Niwa Terrace Kyoto Bettei This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
600-8022 Kyoto, Kyoto, 2-324 Inaricho, Kawaramachidori Shijosagaru, Japan
#46 of 699 hotels in Kyoto
Guests' ChoiceReview Score
Based on 272 hotel reviews
9.4Score breakdown
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Cleanliness
9.7
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Comfort
9.6
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Location
9.7
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Facilities
9.6
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Staff
9.5
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Value for money
8.6
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Free Wifi
8.4
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Reviewed: July 10, 2023
Paul
Australia13 Reviews2 helpful votes10“Wonderful traditional luxury hotel in a great location to experience Kyoto”- • Leisure trip
- • Family with young children
- • Premium Twin - 5-7th Floor
- • Stayed 1 night
Room could have been a little bigger for the money
Excellent traditional high end hotel in a great location with fantastic service
Stayed in July 2023
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Reviewed: May 23, 2023
Yiu
Hong Kong14 Reviews10“Best services I have ever experienced.”- • Leisure trip
- • Couple
- • Premium Double - 6-7th Floor
- • Stayed 3 nights
NA
Stayed in May 2023
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Reviewed: April 7, 2023
Anne
Ireland6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Twin Room with Mountain View
- • Stayed 3 nights
- • Submitted from a mobile device
Onsen and the staff were excellent. The hotel was very clean and felt safe
Stayed in April 2023
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Reviewed: April 4, 2023
Souden
Cambodia53 Reviews13 helpful votes9.0“unforgettable!”- • Leisure trip
- • Family with young children
- • Twin Room with Private External Bathroom
- • Stayed 2 nights
- • Submitted from a mobile device
exceptional !
Stayed in April 2023
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Reviewed: March 17, 2023
Tan
Singapore15 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double Room with Mountain View
- • Stayed 3 nights
- • Submitted from a mobile device
Like to privacy and staff attention to details. Enjoyed the nice breakfast.
Stayed in March 2023
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Reviewed: February 18, 2023
Natalie
United Kingdom9 Reviews2 helpful votes10“Stunning”- • Business trip
- • Solo traveler
- • Twin Room with Private External Bathroom
- • Stayed 1 night
- • Submitted from a mobile device
Nothing bad to say, wish I stayed here longer
The breakfast was so lovely they made me a full vegetarian meal beautiful, Felt like royalty
Stayed in February 2023
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Reviewed: November 6, 2022
Ashley
Japan11 Reviews4 helpful votes9.0“Amazing hotel”- • Leisure trip
- • Travelers with friends
- • Twin Room with Private External Bathroom
- • Stayed 1 night
- • Submitted from a mobile device
It would be nice if they had hdmi cables so people can use their computers on the tv.
The room was gorgeous. The bath was great and breakfast was delicious. The rooftop lounge was amazing too.
Stayed in November 2022
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Reviewed: June 12, 2025
S-jahangiri
United States2 Reviews7.0“Too expensive for the service provided”- • Leisure trip
- • Couple
- • Premium Double - Top Floor
- • Stayed 2 nights
- • Submitted from a mobile device
Restaurant reservations are to be booked 2 days prior and was not informed in the website
Unique Onsen within
Stayed in June 2025
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Reviewed: June 2, 2025
Tianshi
United States7 Reviews3 helpful votes5.0“Not going to stay again”- • Leisure trip
- • Family with young children
- • Premium Corner Twin - 5-7th Floor
- • Stayed 3 nights
excellent location if you'd like to go shopping
Stayed in May 2025
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Reviewed: April 15, 2025
Zimmelman
United States1 review7.0“Lots of pros but equal number of cons”- • Leisure trip
- • Family with young children
- • Precious Twin - 3-4th Floor
- • Stayed 4 nights
- • Submitted from a mobile device
Staff was not always able to answer questions and didn’t offer to seek answers when they didn’t know the answer. As foreign travelers this did not give us confidence when going to them for help. Overall the service did not meet our expectations.
Right in the middle of a very busy shopping area, yet you don’t hear it in the hotel unless the windows are open. Onsen was LOVELY! Room was stocked with everything a person could need.
Stayed in April 2025
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Reviewed: April 9, 2025
Poppy
Australia25 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Premium Corner Twin - 5-7th Floor
- • Stayed 3 nights
- • Submitted from a mobile device
Some staff were wonderful and very helpful but the policies of hotel are not flexible at all. Eg you have to book two days in advance for bfast. There’s no option of coffee with lactose free milk. Not even soy milk. No room service. If I’m paying these prices I do expect some level of room service. No food choices available. There could be better recommendations of where to eat / go from staff. Our room was great and handy walk yo places.
Stayed in April 2025
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Reviewed: February 15, 2025
Yingyi
China9 Reviews4 helpful votes1.0“Disappointing and will never come back to this terrible hotel”- • Leisure trip
- • Couple
- • Premium Twin - Top Floor
- • Stayed 2 nights
- • Submitted from a mobile device
Terrible service and terrible hospitality; no one is helpful and just want to ignore you and finished their job. Really regret booking the hotel, and will never come back again.
Terrible service and terrible hospitality; no one is helpful and just want to ignore you and finished their job. Really regret booking the hotel, and will never come back again.
Stayed in February 2025
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Reviewed: September 12, 2024
Richard
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Premium Double - 5-7th Floor
- • Stayed 4 nights
Breakfast finishing much later, say at 10:30
We did not have breakfast as you had to book and breakfast finished at 9am.
Stayed in September 2024
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Reviewed: April 19, 2024
Marc
Israel1 review7.0Good- • Leisure trip
- • Couple
- • Premium Double - 5-7th Floor
- • Stayed 4 nights
room very small .not confortable
Stayed in April 2024
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Reviewed: December 26, 2023
Zhi
Australia13 Reviews1 helpful vote3.0Poor- • Leisure trip
- • Family with young children
- • Premium Corner Twin - 5-7th Floor
- • Stayed 4 nights
- • Submitted from a mobile device
Staff, cleaner.
Hot bath
Stayed in December 2023
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Reviewed: October 4, 2023
Liangliang
United Kingdom1 review1 helpful vote5.0Fair- • Leisure trip
- • Couple
- • Precious Corner Twin - 3-4th Floor
- • Stayed 5 nights
- • Submitted from a mobile device
I would rate the room amenities highly, with a 10/10 score. The high-speed hair dryer, charger design, drinks in the minibar, Japanese Kimono, and other thoughtful touches demonstrated a clear dedication to customer comfort. However, I was shocked by the poor cleaning service. It was disgusting to find the carpet placed on my face towel, dust left on the bathroom shelf, and my pajamas balled up and stuffed into the alcove over the bed. This is not the level of service I expected from a Japanese hotel, let alone a luxurious one in Kyoto. It is simply unacceptable! Furthermore, it appears that your cleaning staff lack a standard operating procedure (SOP). On some days, they closed the bathroom door after cleaning, while on other days they did not. The position of the pillows also varied from day to day. It is hard to believe that this could happen in a country that invented the lean production system. I had expected Japanese hotels to excel in lean production practices, but unfortunately, this was not the case at Betttei Kamogawa. I hope that you will take my feedback seriously and address these issues to improve the service for future guests. Please let me know what steps you will take to rectify the situation. Thank you for your attention to this matter
Stayed in September 2023
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Reviewed: May 17, 2023
Kevin
United Kingdom81 Reviews3 helpful votes7.0“very good just missing something”- • Leisure trip
- • Couple
- • Precious Corner Twin - 2nd Floor
- • Stayed 4 nights
- • Submitted from a mobile device
no room service I found that very odd especially for the price
Stayed in May 2023
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Reviewed: June 22, 2025
Anonymous
United States6 Reviews10Exceptional- • Leisure trip
- • Couple
- • Precious Double - 3-4th Floor
- • Stayed 2 nights
Incredible stay - we opted for a room with a private onsen and it was totally worth it after long days at Nara and hiking Fushimi Inari. The staff was incredibly helpful and showed us all of the facilities including the foot bath on the roof. Location is perfect, between two train lines and we were able to easily travel to everywhere we wanted to go. Highly recommend Soraniwa Terrace to anyone traveling to Kyoto!
Stayed in June 2025
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Reviewed: October 19, 2023
Anonymous
United States1 review10“Excellent!”- • Leisure trip
- • Travelers with friends
- • Precious Twin - 3-4th Floor
- • Stayed 3 nights
- • Submitted from a mobile device
The location is near some popular side streets with bars and restaurants, had a few instances where I heard talking/laughing late night/early morning in the streets.
Great location, clean, comfortable. Concierge went above and beyond with service.
Stayed in October 2023
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Reviewed: June 28, 2025
Sofia
Sweden8 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Premium Double - 5-7th Floor
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in June 2025
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Reviewed: June 20, 2025
Worarat
Thailand15 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Precious Twin - 3-4th Floor
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in June 2025
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Reviewed: June 14, 2025
Lulu
United States7 Reviews9 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Premium Twin - 5-7th Floor
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in June 2025
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Reviewed: June 10, 2025
Chris
United Kingdom5 Reviews10Exceptional- • Leisure trip
- • Couple
- • Precious Twin - 2nd Floor
- • Stayed 7 nights
There are no comments available for this review
Stayed in June 2025
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Reviewed: June 5, 2025
Fahad
Saudi Arabia2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Premium Twin - Top Floor
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in June 2025
