All staff members where friendly and positive. Made us feel comfortable. Breakfast was really good.

Stayed in July 2025

I would like to express my sincere appreciation for the exceptional customer service provided by Aono-san (青野さん), particularly during my stay. From the moment I entered the hotel, she demonstrated remarkable patience and kindness in explaining all services thoroughly. What makes this hotel truly special is its thoughtful nightly udon service, it is really a wonderful bonus! I was especially impressed that even as a front desk staff member, Aono-san multitasked, serving udon to guests with genuine warmth and a smiling face. I can see her passionate attitude and clear love for her work. She triggered me to think about our attitude to life and our works.

Stayed in February 2025

Na

very good location with car park

Stayed in April 2025

Nil

Staff friendly and helpful Clean and carpark available Convenient location Breakfast delicious

Stayed in April 2025

Nothing

Great location easily accessed from train station. On site onsen and other amenities including breakfast makes it a good place to stay.

Stayed in April 2025

Parking is difficult to locate and google map cannot guide you to the parking lot unless you specify the lot rather than the hotel.

High standard just like other super hotels. Absolute value for a short stay.

Stayed in April 2025

Quiet and great staff.

Location, location and location.

Stayed in April 2025

Small, but very nice onsen.

Stayed in April 2025

We loved this hotel concept! The facilities are quite comprehensive, staff is highly attentive and the hotel is very clean. We enjoyed making extensive use of the sento. The evening udon noodle treat are a nice touch. Throughout the hotel, one can sense the attention to detail.

Stayed in March 2025

Good location, a 5 minute walk from the station. About a 15-minute walk to the castle. Good view of the castle from the room. Hotel was happy to store my luggage before check in.

Stayed in January 2025

Room was cozy and clean. Although onsen is small, you can have a hot spring to relax in city area is good enough! Free parking is good.

Stayed in January 2025

Breakfast has more short time limit and during our stay we had to wait for free table for a while

Very nice hotel and stuff, we were lucky to have a view on the castle.

Stayed in November 2024

Excellent value for money. Decent breakfast

Stayed in November 2024

Location was great. Didn’t try the breakfast or Udon offering but enjoyed the dining area all the same. Super quiet safe and peaceful neighbourhood. I miss this quaint little town and Japan!

Stayed in October 2024

The bathrooms are very small: 1.1m x 1.49m. The bath is very small, the washbasin sits partly over the bath so you cannot stand square in front of it to use it, and there is very little space between your knees and the wall when using the toilet. Very small bathroom. Also, there is just one elevator. These two things let down an otherwise very good hotel stay.

This was a very good hotel with two things that let it down. The great things: breakfast and udon noodles at night, drinks available for most of the day, staff very friendly and helpful.

Stayed in October 2024

Door and bath codes were given on a thin, receipt-like paper that could easily be lost. I took a picture on my phone, so it wasn’t a big issue.

Welcomed by a pleasant scent at the front door, the experience started off nicely. There’s free parking, free udon from 9-10:30pm, and a small but uncrowded mineral bath (fits about six people). The room offered a great view of Marugame Castle. The Japanese breakfast was exceptional, with plenty of options like miso soup, porridge, coffee, and soft drinks. The friendly receptionist made everything easy, and there’s no check-out procedure—just walk out the door. I also loved the option to pick my own pillow in the lobby, though I wasn’t sure which fit my neck best, I wanted to try them all!

Stayed in September 2024

Extremely good value for money with a great location, convenient facilities, and friendly staff. Maybe they could train a few up to speak English as communication wasn't always easy. But bottom line, excellent hotel for the the price you pay.

Stayed in September 2024

Convenient location, clean and well staffed. Room was well equipped. Wifi was fine.

Stayed in September 2024

The hotel parking lot was hard to find.

The breakfast was one of the highlights for me on this trip. The organic healthy options far outweighed other more expensive hotel breakfasts. The mattress and pillows were very comfortable.

Stayed in August 2024

Crowded only one elevator.

Location, dedicated staff.

Stayed in August 2024

Clean Breakfast is good

Stayed in July 2024

No shops open in the arcade or nearby except 7-11 Hard to get towels No stairs

Breakfast was delicious Onsen was relaxing Amenities were generous Staff friendly

Stayed in July 2024

I can't think of anything.

A pretty standard room as far as "business hotels" in Japan go, though it does have a full bathroom. The on-site onsen was very nice, and the breakfast buffet was very satisfying. I regret that I fell asleep before trying the complimentary udon service that runs from 9 to 10 PM every night, but I would stay here again if I ever find my way back to Marugame.

Stayed in July 2024

TV is dated, not compatible with mobile devices, unlike other Superhotel I had stayed in.

Location

Stayed in June 2024