Need more and clear sign to check in building and location.

Dinner and breakfast service were good. Onsen experience was good.

Stayed in July 2025

Need to book dinner

Beautiful onsen, arrive on opening times to enjoy the onsen

Stayed in June 2025

The pillows were kind of uncomfortable and the way to the common hot spring was a bit scary at night if one was alone.

We stayed at the annex, it had an elevator and a free drinking station with alcohol. Very pretty facilities and helpful staff. Really big room. Loved the private hot spring at the room.

Stayed in June 2025

Located near a few bus stops, which was vital in Hakone. Also next to a Family Mart, amazingly convenient. Didn’t have to leave the property for much else though. Kaiseki breakfasts and dinners were so abundant and delicious. The in-room onsen was a highlight and so private and zen. Love the traditional tatami floors and beds, as well as yukatas, board games, etc they provide. 24/7 soda machine and bar was a big plus. They gave my kids toy gachas nightly.

Stayed in June 2025

Too close to the road which was noisy.

Dinner was good

Stayed in June 2025

Don't understand why smoking was not allowed anywhere onsite - this was unnecessary and could have been accommodated somewhere outdoors under cover. It meant that guests and staff were regularly walking over to family mart to smoke in the rain. A better path to Family Mart would have ben helpful, very narrow and on the road - wet and dangerous. Parking in the driveway made it challenging to get out at times.

The provided dinner and breakfast were fantastic, a real experience. It made the trip easy knowing these meals were being provided onsite. The private onsen in the room was appreciated as was the parking and the public onsen. Location was accessible to Hakone and Gotemba and beyond. Great having a Family Mart next door.

Stayed in June 2025

My only gripe is that I couldn’t stay longer. Hopefully there will be another time I visit and am lucky enough to stay here again.

After a long day traversing the wonderful sights of Hakone, I absolutely adored my brief stay here. The hotel is in a peaceful area, two mins walk Family Mart, and the bus stop directly across from there. My room was fabulous, clean, and had traditional Tatami floor and table, a really comfortable bed (there were two), and my own private bath. I sat and watched some fun Japanese music contest on tv while I snacked on an assortment of pickled vegetables and a beer or three. I didn’t watch tv during my time in Japan apart from this hotel, they had fun stations to watch and I really enjoyed the relaxed environment to myself, hopping in and out of my bath for more snacks and checking in on the song contest. Breakfast was a stunning traditional Japanese breakfast. I got in early and it was just myself and a local who I believe was a local tour bus driver who I met when outside Family mart. Breakfast consisted of freshly cooked fish along with an assortment of seasonal appetisers, Miso soup with shell-fish and steamed dumplings with pork and vegetables thst cooked while I had the fish and appetisers, and a huge pot of rice with tea, water and coffee if requested. I didn’t know where to start, but when the man beside me cracked open his egg into the miso and giggled with delight….you bet I followed him through every step of this beautiful breakfast. The reception and breakfast staff were very friendly and I can tell are all really hard workers judging by the quality of the food, facilities, and excellent cleanliness of the room.

Stayed in May 2025

Very traditional dinner and breakfast may not be to everyone's taste, but it was a feature of our stay, and why we booked the Ryokan.

Excellent location, 100m from the bus stop, with regular and frequent bus service. Modern building but authentic style. Efficient and helpful staff. Onsen was very enjoyable.

Stayed in May 2025

Outstanding hospitality! Attentive service and the room in the annex with private onsen was awesome. The food was so delicious, I ordered additional beef, which was very fair priced. Location is close to Togendai, which is a plus (close to Pirate Ship and Ropeway).

Stayed in June 2025

The breakfast wasn't to my taste

The dinner was amazing, the room was large and the private onsen experience was so good.

Stayed in June 2025

Could have bottled water in bedroom.

The traditional bedroom and meals. The healing effect of the onsen.

Stayed in June 2025

Nil

Bus stop and Family Mart are right next to the hotel which was very convenient. Staff were very accommodating and helpful. Really enjoyed having our own private onsen as well. Would definitely stay here again!

Stayed in May 2025

As we are quite strict vegetarian but eat only scaled fish , and requested for certain food , there are contaminations in the food served to us . Overall the chef did the best they could. We love it more if we not served cuttlefish of squid or fish that is not kosher .

I love the onsen , refreshing and very private . Love love it .

Stayed in May 2025

No western-style food available at the Ryokan, but could be purchased at the nearby convenience store.

Well located an easy walk from a bus stop on a major bus route, and near a convenience store. Modern building and authentic Ryokan Japanese dinner and breakfast in the dining room. Yukata and slippers provided for use in the dining room, adding to the cultural experience. In-room Onsen was very pleasant.

Stayed in May 2025

Breakfast was very good. Japanese-style.

Stayed in April 2025

It is a bit far from the train station if you are travelling that way. But there is a bus to take you, about 45 minutes.

Amazing place, so peaceful, clean and serene. As soon as you arrive you feel relaxed and the open air onsen in the room with a view of the forest is incredible. Peaceful nature around, would definitely recommend!

Stayed in April 2025

Nothing really

Everything was excellent! From the lady who waited out at front to the one who bid us farewell. I loved the kaiseki meals, although it took a few mistakes before we got the hang of it. Lol. The yukatas were wonderful, the rooms were outstanding, the staff very accommodating. The private onsen was nothing fancy but definitely did the job.

Stayed in May 2025

Cleanliness of the room was very poor, the beds being traditional beds were not too comfy for my western standards but were a nice experience. The private onsen was rather small for 2 people. The bathroom in general was very poorly lit, old fashioned and not very clean.

Fantastic Onsen hotel, food in particular was an amazing experience, a huge meal and catered to my vegetarian requirements for both breakfast and dinner, they went out of their way to do so. The quality of the non veg kaiseki meal was incredible also. Location is great, very accessible by bus and train from Tokyo. Lots to see nearby.

Stayed in April 2025

The private onsen attached to the room could have been a bit nicer and with open windows instead of fixed bars to enjoy the view better. But still was hot and relaxing!

Very spacious and comfy room, private onsen attached to the room is nothing fancy but still very relaxing after a long day. Public onsen was also very big and had an outdoor area with nice landscaping too. Shower room was big with hot water and good pressure. The included breakfast and dinner were yummy with good variety of small dishes and different dinners for both nights we stayed :) There was all you can drink during dinner times + free alcohol bar available all day. Definitely worth the price! Nice location next to a bus stop + convenience store and close to Togendai and the Venetian glass museum.

Stayed in May 2025

Dinner and breakfast exceeded expectations. Big part of the Japanese onsen experience. Yakutas were also very fun

Stayed in May 2025

It's specially towards people with access to vehicles or attractive to those interested in a quiet retreat, far away from the main touristic attractions.

Stayed in May 2025

The air con in the room doesn’t circulate v well. Blows at the ankle and feet

Clean. Well design. Basic

Stayed in April 2025

Transportation in hakone, long bus trips. Hotel may have a van to help guests make this a bit easy, that is the only think that would make me question to come back or no!

Everything was so good ! The place is too beautiful and the people so gentle. Specifically the guy who served me dinner. Would for sure come back again!

Stayed in April 2025

Modern design and clean, quiet. The quality of dinner and breakfast were excellent. The staff also spent time to explain each food. The all-inclusive drinks menu (alcoholic drinks included)was a pleasant surprise. The hot bath in the room was a good one before getting to bed to rest for the day.

Stayed in April 2025