I couldn't go to the public bath because I have tattoos. I knew that beforehand so I booked a room with a private onsen.

Great Ryokan, the personell was very nice. They even gave me medicine when I got sick and have Ta-q-bin service from hotel to hotel. I really enjoyed my private onsen.

Stayed in January 2024

perfect mix of modern and tradition, highly recommended!!!

Stayed in February 2024

There is no elevator, so we have to carry 4 big suitcases up and down the stairs without any help, which was a pain as we were exhausted from all the travelling. There is no space in the room for storage, so if you are travelling multiple cities and have lots of stuff like us, you might want to consider another place. The private tub inside the room is lovely, but the bathroom and toilet design is not that practical. Basically, you can freeze to death when brushing your teeth at the sink area outside of the heated sleeping space inside. I've stayed in multiple properties in Japan, but this one seems to have the lowest practicality in terms of room design and storage space. P/s: The staff's English is not that good, so communication is quite challenging, lucky one of us can speak Japanese.

The breakfast and dinner included in the rate is absolutely amazing. Absolutely love the sashimi and small bowls to go with rice. You can enjoy different traditional Japanese food every day. I was lucky enough to have the public bath all to myself, and it was a wonderful experience. The staff are all lovely and courtesy, they make sure to make you feel cared for as much as possible. We arrived quite late for dinner on our 1st day, but they still stay back a few minutes for us. The location is convenient, too, right next to a Family Mart and a bus stop!!!

Stayed in January 2024

Nothing

Great room, very comfortable and quite big. Private onsen on the balcony was amazing !

Stayed in December 2023

Nothing

Splendid stay, meals were incredible, room was huge, private onsen was a delight The staff accommodated all my requests Bus stop is 50m from the hotel

Stayed in December 2023

Noisy at night when it got very windy

Big room with TV area, big shower area with indoor onsen. There’s also a balcony with great views of the city. The room has almost everything one will need, including coffee machine, all toiletries, even allow connection to Netflix, Hulu, YouTube, etc on the TV.

Stayed in November 2023

No lift for luggage

The private onsen, the food and the cleanliness

Stayed in December 2023

The hotel is right in front of the main road, and the room that I got was facing the road so it can get a bit noisy when large vehicles pass by. The bed was a bit too firm for me.

I loved the dinner and breakfast menus. Each time it was different, and I loved each set. It was a bit hard to get to, but at the same time that's also made it great as you can easily relax, away from touristy spots. The bus stop is almost in front of the hotel, so it's not bad, but it will take about an hour to get from Odawara Station to the hotel by bus. It's close to Lake Ashi (one bus ride away), so if you need to go sightseeing (Hakone Cruise), it's not to far.

Stayed in December 2023

The private hot spring in the room was great and the room itself was spacious and comfortable. The food was really good and it is only a few minutes by bus to Togendai station.

Stayed in December 2023

It’s a little difficult to get to the property. We took a taxi

Beautiful rooms that smell amazing. Free chuhai drinks in the lobby. The dinner and breakfast are exceptional

Stayed in November 2023

Nothing

I am so so happy this wonderful group of people have served me a vegetarian menu. It took a while till they understood me in English but it was such a perfect experience. I truely was scared of having to eat fish and things I dont like but it was just perfect. Food, Onsen, landscape, room. Everything very comfortable and beautiful. Thank you!

Stayed in October 2023

Everything, but especially the private hot bath. Excellent!! A private Onsen.

Stayed in November 2023

I wished the breakfast hours were longer, like when I wished to leave earlier for an excursion or sleep in and chill. Or maybe I should've had that option in a box to enjoy any time. The 7 - 9 am was quite hard to deal with for a vacation given that a lot of attractions closed by 4 or 5. The breakfast was so good I would hate to miss it.

The food was amazing and Japanese bed surprisingly comfortable. I liked the onsen except for the strong sulfur smell in the indoor onsen (though you stop smelling it rather quickly). Staff was kind.

Stayed in October 2023

That we had to leave again 😉

E V E R Y T H I N G It was absolutely perfect. Superb food, marvellous private and public onsen, plenty of complementary amenities (drinks, food, lotions, Yukata, games ... you name it), great view from our room. I liked the service most that was, even for Japanese standard, astonishing. I highly recommend asking for a room on the 2nd floor. まことにありがとうございました to the entire team that made this great stay possible.

Stayed in October 2023

No elevator to the room so u have to carry ur big bags up Staff didn’t have time to explain dinner and breakfast sp it was a bit confusing to eat A little far or town we had to take a taxi here cause busses were really confusing to do when the sun was going down

Amazing amazing breakfast and dinner Beautiful room and design Lovely staff Great onsen both in room and outdoor one

Stayed in October 2023

If you have limited time and need to fly out or/and to take shinkansen to other cities… this location is a bit far to get to the station. You can take local bus to attractions. But it is not as convenient as you staying in hakone-yumoto area.

This hotel is located in village at higher elevation of Hakone. So it will give you very quiet and serene atmosphere which will be perfect for private outdoor onsen with trees/mountain view. They give you unlimited water/ocha/lemon sour drink that you can pick up anytime you want. Kind staff and well equipped for non-japanese customers.

Stayed in October 2023

Nothing much!

Great location, a little in the woods, but fine if you had a car. Nice and quiet for some R&R, and great food in the restaurant. Really enjoyed small little onsen in the room, piping hot water and the view was really nice! Appreciated the amenities and we did take a lot of green tea back to our room. :)

Stayed in September 2023

N/A

We were very pleasantly surprised by (and excited about!) the beautiful and complex meals we were treated to during our stay. Breakfast and dinner were both excellent, beautifully prepared and presented. We stayed in a room with private onsen with a great mountain view. So relaxing, pleasant, and peaceful. Would definitely recommend for other tattooed Travelers as you are able to enjoy a really great private onsen experience in a comfortable setting, alongside great rooms & service. For accessing the location, it was actually really easy. Take the train to Odawara, and then the bus from Odawara station will take you right to the hotel. The staff at the Station and on Bus were happy to make sure we were getting off at the right stop as well for those who are a bit nervous.

Stayed in October 2023

If only the breakfast was at a bit later! But we understand that japanese breakfast times are pretty early :)

What a lovely place - the location, service and wow the food was amazing. Also the in-room special onsen - this was a saviour for me as I have a few tattoos. But altogether, such a lovely spot.

Stayed in July 2023

This place was fantastic across the board. The staff were extremely helpful from the moment we got here, immediately explaining how to use the conveniently nearby bus route as well as taking our bags to our room for us. The included meals - breakfast and dinner were absolutely delicious, as were the complimentary drinks. The room was spacious and comfortable, with the star of the show being the in delightful in-room onsen, which its a bit hard to tell from the pictures but was easily big enough to comfortably fit two fairly tall adults.

Stayed in October 2023

The staff was not that helpful and the breakfast had only Japanese options, I would say it is difficult for westerners.

Traditional Japanese atmosphere with calming baths and nice room.

Stayed in August 2023

Far from main train station

Nice private onsen. Great traditional food.

Stayed in September 2023

Meals were delicious and amazing, and unlimited cold beverages were great! The dinner staff was very helpful and friendly. Beautiful room and really enjoyed the private onsen. A great japan experience.

Stayed in September 2023

Gorgeous architecture, super quiet and very private

Stayed in September 2023

It is along the hill side, so tree lines view from the room. A walk to the nearest town for those without cars.

Free parking on site. Room is clean, spacious, quiet and Onsen within the room. Japanese dinner and breakfast included were ample and tasty. Service staff are polite and helpful. Lawson is just next door.

Stayed in July 2023